Thank you for your interest in volunteering with East and North Hertfordshire NHS Trust

Tasks:

• Support carers and patients at risk of isolation on designated wards.
• Spend time with carers and patients to offer companionship and emotional support.
• Engage in friendly conversation, reading aloud, or quiet company as preferred.
• Alert staff if a patient or carer appears distressed or requires further support.
• Support carers to take short breaks, knowing someone is with their loved one.
• Raise awareness of wellbeing services for carers and patients.
• Assist carers in completing the Carer Experience Survey.

Shift pattern:
Monday – Friday

• 8am – 11am
• 11am – 2pm
• 2pm – 5pm

Children’s Services: Children's Emergency Department (ED) or Bluebell Ward, Lister.

Tasks:

• Chat to patients and their families, play games
• Collection of feedback through Family & Friends surveys
• Providing hydration to patients and their families in ED
• Assisting with meal service
• Providing relief breaks for parents/guardians
• Guiding patients from emergency department to X-ray/other departments, as needed
• General tidying of areas

Shift pattern:

Monday – Friday

• A 3-hour shift, any time between 10am to 8pm
• Note if working in ED, afternoons will be best to volunteer

Requirements:

• Volunteers must be over 18 years old
• DBS level:  Enhanced Adult and Children
• Must have completed/or be willing to complete the Oliver McGowan Tier 1 course (Learning Disability and Autism) prior to volunteering. Training for this will be provided.
  
  

Tasks:

• Visit wards and departments to offer face-to-face support to patients with carers.
• Help carers complete referral forms and understand the range of support available.
• Provide carers with information about hospital and community services.
• Signpost carers to appropriate staff or services for further assistance.
• Offer a listening ear and emotional support where appropriate.
• Assist carers to complete feedback forms, such as the Carer Experience Survey.
• Promote wellbeing resources and initiatives available for carers.

Shift pattern:
Monday – Friday

• 8am – 11am
• 11am – 2pm
• 2pm – 5pm

Tasks:

• Assist with the coordination and administration of the carer experience service.
• Maintain and replenish carer information packs and other resources.
• Collate and input carer feedback from the Carer Experience Surveys to help inform service improvements.
• Help track referral activity and outcomes using templates or digital systems.
• Support the wider team with administrative tasks related to volunteer coordination.
• Assist in organising carer-focused events or wellbeing initiatives.

Shift pattern:
Monday – Friday

• 9am – 12pm
• 1pm – 4pm

Ambulatory Care Centre (ACC) & Cardiology Admin office, QEII, Welwyn Garden City

Tasks for Ambulatory Care Centre:

• Folding letters and A4 leaflets
• Filing
• Assisting with surveys
• Basic admin tasks
• Making tea

Tasks for Cardiology

• Folding letters
• Basic admin tasks

Shift pattern:

Monday – Friday

• • A 3-hour shift, any time between 9am and 3.30pm

Tasks:

• Work with staff to identify carers who are unable to visit the hospital.
• Support communication between carers and hospital staff via telephone or digital tools.
• Ensure long-distance carers remain informed and involved in patient care.
• Help complete referral forms over the phone, ensuring equal access to support.
• Signpost long-distance carers to services and resources available to them.
• Advocate for the needs of long-distance carers to promote equitable access.
• Encourage carers to share feedback or concerns, assisting with Carer Experience Surveys.

Shift pattern:
Monday – Friday

• 9am – 12pm
• 1pm – 4pm

The Forget Me Not Dementia service are looking for an administrative volunteer to join their team on Thursdays mornings from 9am-12pm. The role will include inputting Forget-me-Not volunteer visits on to the computer system, assisting with audits and ordering/topping up dementia leaflets.

Working closely with the patient experience team to assist departments in reaching their quota (and beyond!) of patient feedback surveys.

Volunteers will get to spend time in many different departments, chatting to patients and assisting them with filling out feedback surveys.

These surveys enable us to see where the Trust is doing well and very importantly, where we can do better to improve our patient experience.

No prior experience is needed, just a willingness to work on your own initiative and the confidence to chat to a wide variety of people. 

Tasks: 

• Folding letters
• Assisting with taking and collecting post to the post room
• Emptying shredding bins

Shift Pattern:

• Wednesdays, Fridays
• 12pm to 4pm (3 hours)

Tasks:

• Provide general support to patients and staff members across the hospital.
• Tasks dependent on requests made by hospital (ad-hoc nature to role).
• Role is non-clinical, key part to play providing hospital with extra pair of hands, assisting with non-clinical tasks - chatting to patients, monitoring waiting areas, administrative tasks, making drinks & running errands for staff/patients.

Shift pattern:

Mon – Fri

• 8am – 10:30am
• 10:30am – 1:00pm
• 1:00pm – 3:30pm

Book shifts as/when you have availability (no set commitment) 

Tasks:

• Based on same ward each week.        
• Meal service -  delivering meals/encouraging patients to eat.  Cutting food/opening packets as required.  
• Under direction of staff, spend time with patients who would like to talk/need distraction/company
• Read to patient, quietly chat or simply hold their hand. 
• Advise staff if patient is uncomfortable/in pain.
• Ensure patients aware of facilities i.e. chaplaincy/ patient experience teams
• Request visits on behalf of patient by Chaplaincy/patient experience teams.
• Assist patients to complete Friends & Family Test (FFT) questionnaire

Shift pattern:

Monday - Sunday

• 8am - 11am
• 11am - 2pm
• 5pm - 8pm 

Tasks:

Based at Lister Hospital

• Welcoming visitors hospital and providing positive impression when they visit.
• Providing general information e.g., on parking, wheelchairs, lifts, toilet facilities etc.
• Guiding patients and visitors to clinics and wards for appointments
• Assisting with wheelchair service, for patients that require support – note a portering service is available for this too.
• Full training provided

Shift patterns:

Mon - Fri

• 8 – 12/12.30
• 12.30/1pm – 4pm

2 Guides, per shift

Life on the wards can be dull for patients, so we are asking for Friendly Faces Volunteers to spend an hour or so when they can, going around a ward and chatting with patients who are up for a conversation.  You can also offer to read to patients or do crosswords and other puzzles with them if they like - generally helping them to pass some time in pleasant company.  Conversation and social interaction, together with the mental stimulation of listening to a story, or doing puzzles, works wonders on patients' mental well being, and is recognised as being an important component in health care settings.  If you are a good listener and enjoy chatting with people, and have odd hours to spare here and there, then this could be the flexible volunteering opportunity for you. We can provide resources for you to take with you on the wards - pre-printed crosswords and puzzles, short stories, colouring sheets and pencils, and various other activities.  You tell us when you're free and how long you have, and we will find you a ward and patients to visit!

Tasks:

Collecting wheelchairs from around the hospital and returning them to the wheelchair stations (ready for patients to use)

Shift Patterns:

Mon-Fri

7am – 11am

Tasks:

• Meet & Greet patients/visitors arriving for dialysis
• Distribute letters to patients
• Offer refreshments to patients waiting or having dialysis treatment.

Shift patterns:

Mon – Fri

• 12pm-3pm
• 4pm-6pm

Tasks:

• Offering advice and information to visually impaired people who visit the eye clinics in the participating hospitals.
• Honest, flexible, reliable, good listening skills. Experience not essential. No clinical knowledge is required. Patients may have been told they are losing their sight, so an empathetic nature is required.
• Herts Vision Loss will provide full training and supervision
• Clinic opens 9am to 12.30pm.

Shift patterns:

Thursdays 

• 3.5 hours (9am to 12.30pm)

Tasks:

• Meet and greet the public/patients/families who come in to the drop in centre
• Sit with patients and provide supportive listening and helping with signposting to relevant support agencies
• Make tea and coffee for patients and families when required.

Admin Duties:

• Replenishing all stock in the centre and small mobile unit in the corridor.
• Emptying stores when delivered into our store room in the LMCC
• Preparing patient information packs
• Uploading data on to Excel MacMillan site
• Ordering stock through various charities on the internet.

Opportunities to be involved in health and awareness events and patient group work with further training.

Special requirements:

• Excellent people skills, a good listener both face to face and over the telephone
• Good communications skills
• During quieter periods to be able to act on own initiative to undertake simple tasks within the centre e.g., update information folders, checking review dates on information.
• Some computer skills needed as admin duties involve computer work
• Some level of fitness to be able to empty stores and stock up areas.

Shift patterns:

Monday afternoons 1-4pm

Tuesday afternoons 1-4pm

3-hour shifts

Tasks:

• Answering charity phone line and leaving messages
• Supporting visitors with any enquiries they may have about charity if they come to office
• Giving out hospital maps to visitors and activity packs to children when they enter the hospital
• Supporting the charity staff with administrative tasks e.g., printing, sending out letters, preparing equipment for events, putting up posters and banners around hospital sites
• Maintaining our library in main reception which includes cleaning and restocking books

Requirements:

• Any age, previous administration experience desirable but not essential.
• Someone with the confidence to meet and talk to visitors and charity supporters if they come to the office and willing and able to give out hospital maps and packs

Shift patterns:

Monday, Tuesday, Wednesday, Thursday and Friday

10am to 2pm

4-hour shifts

Tasks:

• Welcoming patients to unit/ chatting to patients
• Making refreshments
• Making/preparing beds

Shift patterns:

Mon - Fri

3 hour shift,  flexible times during office hours

Tasks:

• Printing/topping up patient handouts / letters
• Supporting Reception duties
• Tidying/cleaning & stocking equipment
• Making sensory rings, etc.

Shift patterns:

Mon - Fri

3 hours pm

Tasks:

• Welcoming patients to clinic
• Chatting & providing beverages
• Assisting patients to complete Family & Friends questionnaires following eye tests

Shift patterns:

Mon, Tues (am), Wed, Thurs, Fri

• 3 hour shift, am/pm

(flexible day/ time)

Tasks:

• Supporting patients to complete Feedback Questionnaire for FFT (Friends and Family Trust)
• Chatting to patients 

 This role will need volunteers with good communication skills, able to work independently, with enthusiasm and a  helpful and friendly manner.

Shift patterns:

Monday - Friday

9am - 1pm / 2pm - 5pm

Tasks:

• Chatting to patients
• Providing refreshments
• Assisting with meal service
• Supporting team with filing/ admin duties

Shift patterns:

Mon - Fri

• 10am – 1pm
• 1pm – 4pm

Tasks:

• Providing refreshments/snacks
• Collecting sandwiches from catering
• Assisting with lunchtime meal service
• Collecting/delivering medicines (minimal) from Pathology/Chemo.

Shift patterns:

Friday am

4 hours

Tasks:

Based at QEII  (NOT Lister Hospital)

• Welcoming visitors hospital and providing positive impression when they visit.
• Providing general information e.g., on parking, wheelchairs, lifts, toilet facilities etc.
• Guiding patients and visitors to clinics and wards for appointments
• Assisting with wheelchair service, for patients that require support
• Full training provided

Shift patterns:

Mon - Fri

• 9.30am – 11.30am
• 11.30am – 2pm
• 2pm -  4pm

2 Guides, per shift

Must be 18+ years

Tasks:

• Serving patients and staff on the till with snacks and hot and cold beverages.
• General housekeeping duties to be undertaken throughout a shift, these include stock replenishment, cleaning.

Shift Pattern:

• Mon 2-4pm
• Tues 8:45-12:30pm
• Wed 2-4pm
• Thurs 12:30-2pm
• Sat 9am-1pm

There are quite a number of gardens hidden around the Lister Hospital, and they are almost all maintained with volunteer help.  These spaces are of great value to staff and patients, all of whom use them to get away from the busy atmosphere of the ward for a few minutes, to relax and unwind amongst the trees, plants, birds and peace and quiet.  If you enjoy gardening and would be happy to help out with general maintenance jobs, such as weeding, pruning, sweeping and general tidying, then please do get in touch.  No particular expertise is necessary, but it would be lovely to hear from people who can offer us advice and guidance as well.

Tasks

Supporting women on the post-natal wards with feeding and giving information

Providing women on the anti-natal wards with information on feeding.

Volunteers who wish to support this role should have completed an infant feeding peer support course or equivalent breast feeding specialist course.

Shift Pattern

Mon to Sun

3-hour shift - times are flexible