Barnsley Hospital NHS Foundation Trust

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General Interests

Barnsley Hospital Charity

As part of raising vital funds and awareness of what the charity does to sup

port the hospital patients, their families and our staff we hold a number of fundraising events.

In order to run these large events we need volunteers that we can call on to help in a number of ways. This could be as a marshal for a run or walk, helping run a stall/registration desk, handing out goodies, collecting with a bucket, bag packing at a supermarket or even getting dressed to add the element of fun to the event! This list is not exhaustive!


Chaplaincy volunteers play an important role within our Barnsley Hospital Chaplaincy Team. Our Chaplaincy Volunteers visitors are drawn from a wide variety of faith and need to be a member of good standing within their own faith or philosophical tradition. Our volunteers are trained and supported in offering a friendly, compassionate and a non-judgemental listening presence to patient, families and staff.


Our Chaplaincy Volunteers assist the work of the Chaplains and are assigned to a specific ward to spend time with patients on a one-to-one basis, providing companionship, pastoral and spiritual support as needed. Such as 'being there' for patients and offering a listening ear or prayer support as appropriate.




Coffee Shop

Our busy coffee shop is a popular stop-off points for patients, visitors and staff alike. Your customer service skills need to be at their best as you take orders, prepare hot drinks / snacks and operate the till (full training is provided).

Enhanced Support (Emergency Department)

The Enhanced Support Volunteer Role within the Emergency Department is to provide voluntary support to nursing staff, whilst maintaining respect for the individuality, confidentiality and dignity of all patients. There are many opportunities to support our patients.  As a volunteer, it would be your role to talk, listen and reassure patients within all areas of the Emergency Department, including waiting room and Clinical Decisions Unit (CDU). Provide information to waiting patients and signposting to nursing team where appropriate. Offering refreshments to patients and conversing with them whilst they await further treatment or transfers. Particularly supporting any patients which are confused by utilising our games and twiddles mats which are available in the Emergency Department. Within this role you would also support staff collecting items from the lab or pharmacy and ensuring the linen drawers are stocked up.


Enhanced Support (Ward/Department)

We have various opportunities to support patients in our ward areas. As an Enhanced Support Volunteer, you could be assisting patients with their meals, or supporting our 'virtual visiting' by providing assistance using a mobile phone or tablet device so relatives can keep in touch with their loved ones whilst they are in hospital. Within this role you can also support our patients who are living with dementia by reading to them or playing games and also support any patients who are on end of life care plans.

Maternity Services

There are many opportunities to volunteer within Maternity Services. This is such a busy environment and being friendly, welcoming and helpful is therefore an absolute must working in this area. The role varies, from welcoming and greeting women and their partners, to escorting women to other areas when needed such as the Ultrasound Department. Within the Maternity Services we have a range of different areas to volunteer in:

  • Antenatal Day Unit - Meeting and greeting women and their partners attending the Day Unit and keeping them informed about waiting times. Supporting patients by talking and listening to them and introducing them to the staff. Giving patients/families information about the Maternity Service User Group ( Maternity Voices). Supporting patients to give feedback about their experiences via the NHS Friends and Family Test.
  • Antenatal & Postnatal Ward - Meeting and greeting women, their partners and visitors attending the ward. Supporting staff by making the bottle and breast feeding discharge packs. Supporting the ward clerk with basic administrative duties such as filing case notes after discharge and preparing paperwork for women undergoing inductions of labour or caesarean sections. Supporting patients to give feedback about their experiences via the NHS Friends and Family Test.
  • Birthing Centre - Meeting and greeting women and their partners attending the unit and escorting them to the Maternity Assessment Unit when necessary. Stocking up stationary, supplies and making maternity packs. Supporting staff with transferring notes to other clinical areas such as the Antenatal and Postnatal ward. Supporting the maternity team with the provision of non-clinical care such as providing drinks to patients in the birthing centre. Supporting patients to give feedback about their experiences via the NHS Friends and Family Test.

Meet and Greet

Our friendly Meet & Greet volunteers help and support patients and visitors in a variety of different ways, from advice about hospital services to showing patients where to find the ward or department they are looking for. The ‘Meet & Greeters’ are mainly based at main reception but sometimes may need to cover other entrances of the hospital and are always around to give help and answer queries. An important role is to escort patients around the hospital to their appointment or to the wards. If you think you could help patients in this way, then this is just the role for you.


Outpatient Clinics

Over 243,000 people pass through our outpatients department every year, therefore it is a busy, fast flowing area. Being friendly, welcoming and helpful is therefore an absolute must working in this area. The role varies, from welcoming patients and visitors, assisting members of the public to the outpatients booking in desk, to signposting and showing people how to get to various parts of the hospital. Within the outpatient’s department we have a range of different areas to volunteer in:

  • Outpatients Self-Check in Kiosks – A role created to encourage patients to use the Self-Check in kiosks located in the Outpatients reception area.  This is an interesting role, as you will deal with patients/public general queries on the arrival to Outpatients whilst promoting the use of the self-check in kiosks. Some patients may also need assisting to use the self-check in kiosks.
  • Audiology –  Welcoming and greeting patients arriving in the department at our main hospital site or one of our outreach clinics and guiding them to waiting areas. You may also be required to assist the department in making appointments for repairs and answer general questions about waiting times. You may be required to carry out simple hearing aid repairs and to offer support and advice to patients who wear hearing aids.
  • Ophthalmology & Women's Services – Welcoming and greeting patients arriving in these busy departments by assisting them to check in and guiding them to the correct waiting areas. Supporting staff by taking patients notes from various areas of the department. As we are continuously improving our services within this role we also rely on our volunteers to collate patient feedback on our services through either National or Local Surveys.

The Well

The Well is based in Barnsley Town Centre and offers complementary therapies such as massages to patients with a cancer diagnosis. To volunteer at The Well you must have the ability to make patients feel relaxed and comfortable. As a volunteer, it would be your role to escort the patients to and from the reception to The Well on the 3rd floor. You would also help the therapists to set up, clear when necessary, and help to complete the therapist’s activity sheets. Within this role we also offer support to patients of scarf tying and giving advice on headwear after hair loss.

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Barnsley Hospital Volunteer Mission Statement

'Volunteers - enriching the patient experience and making the difference'