Inverness Foodstuff


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Volunteering Roles

Lead Cook - Ness Bank (10am - 3.30pm)

Role Description 

Purpose of the role 

To lead the kitchen team to prepare, cook and serve three course, vegetarian nutritious lunches; ensure kitchen is kept clean and any environmental health requirements are met (e.g., recording freezer temperatures; recording ingredients used etc) and food hygiene standards are maintained at all times. Also, to liaise with FOH Lead to ensure smooth running of service 

 

 

 

Key Responsibilities 

To look at donations received from supermarkets and decide on the menu. 

Allocate tasks to the kitchen team. 

Make sure everything is prepared for the time required and keep FOH Lead informed. 

Meet any participants’ dietary requirements. 

Make up takeaway meals as requested, and record number provided. 

Ensure kitchen surfaces are wiped down, dishes put away and bins are emptied. 

Fill in Daily Kitchen Sheet ensuring ALL fridge and freezer temperatures are recorded. 

All cleaning must be done as per Ness Bank Kitchen Rules. 

 

Skills and Qualities 

All Lead Cooks must have completed Food Hygiene training; Inverness Foodstuff can provide food Hygiene online courses if required. Being interested in cooking, particularly vegetarian cooking/food/nutrition; being able to work individually and as part of a team; give direction and being organised and working to a deadline are desirable qualities we look for in Lead Cooks. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Tuesday, Thursday, and Saturday, 1pm to 3pm. Kitchen shift starts at 10am and finishes about 3.30pm (includes clearing up time). 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month.  

   

Location 

We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SA. 

 

 

 

Cook - Ness Bank (10am - 3.30pm)

Role Description 

 

Purpose of the role 

To prepare, cook and serve nutritious meals; ensure kitchen is kept clean and food hygiene standards are maintained at all times 

 

Key Responsibilities 

Prepare one course, or part of, with guidance from the Catering & Training Supervisor or Lead Cook. 

Prepare vegetables etc. for next service day if required 

Once Café is open, plate up each course as needed. 

Make up takeaway meals as requested and ensure recorded. 

Rinse dishes then put through dishwasher. 

Wipe down surfaces, tidy away dishes, and empty bins. 

All cleaning must be done as per Ness Bank Kitchen Rules. 

 

Skills and Qualities 

No formal qualifications are required for this role, but we actively encourage volunteers to do our online Food & Hygiene training which we can organise for you. Being interested in cooking/food/nutrition; being able to work individually and as part of a team as well as being able to work to a deadline are desirable qualities we look for in Cooks. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Tuesday, Thursday, and Saturday, 12pm to 3pm. Kitchen shift starts at 10am and finishes about 3.30pm (includes clearing up time). 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month. 

   

Location 

We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SA. 

 

 

Front of House - Ness Bank (12:30 - 3.30pm)

Role Description 

Purpose of the role 

To serve meals and tea/coffee to participants, clear plates etc. from tables; clean tables; chat with participants and ensure every participant receives a warm welcome 

 

Key Responsibilities 

  • Serving participants three courses as well as tea, coffee and juice (the Front of House Lead volunteer will instruct you when to serve; which tables etc and advise you of anything you need to be aware of before service starts at 1pm). 

  • Clearing dishes from the tables, returning them to the kitchen hatch and keeping tables clean. Also ensuring the tea and coffee station is kept clean.  

  • Ensuring any participant who walks through the door gets a warm welcome. 

  • Taking the time to chat to participants, or to play a game (once all three courses have been served and the rush is over!). 

  • Helping on the ‘stall’ making sure any surplus is shared among everyone; and trays are cleaned once emptied. 

  • At 3pm (and not before this time; we are a drop-in-café so participants can come in anytime; plus clearing the café before out finish time makes participants feel they are being rushed out) helping to clean everything and completely clear the hall.  

 

 

Skills and Qualities 

No formal qualifications are required for this role, but having an interest in people; listening skills, being friendly, empathetic and non-judgemental and being able to communicate with a wide range of people is desirable.  Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Tuesday, Thursday and Saturday, 1pm to 3pm. FOH shift starts at 12.30pm (allowing FOH volunteers to sit and have a plate of soup together and for the FOH Leader to brief the team before opening) and finishes about 3.30pm (includes clearing up time). 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month. 

   

Location 

We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SA. 

Front of House - Lead Ness Bank (12pm - 3.30pm)

Role Description 

 

Purpose of the role 

To liaise with the kitchen (Catering and Training Supervisor/Lead Cook) and to lead and support the FOH (Front of House) team and allocate tasks to ensure smooth running of the service for our participants.  

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Key Responsibilities 

Make sure the hall is set up properly for start of service including the stall. 

Liaise with Lead Cook over which food donations/surplus are to be kept and which to go on the stall. 

Know which organisations are coming in that day i.e., C.A.B, Barber etc.  

Write the menu and services available on the whiteboard for the door. 

Offer the volunteers a bowl of soup before start of service. Soup to be eaten in room 4 if participants are in. 

Allocate tasks to the FOH team to make sure everyone knows what they are doing and that all areas are covered. 

Make sure all FOH team have their name badge and apron on and those on the stall are wearing gloves. 

Check with kitchen when they are ready to start serving meals. 

Ensure all participants receive a warm welcome and are seated and served. 

Assess and monitor any concerning behaviour, drugs/intoxication if any and bring to the attention of the Operations Manager. 

Ensure that the toilets are checked every 30 minutes for flushing, cleaning, spillage, toilet paper, soap, people taken ill etc. 

 

At 3pm (and not before this time; we are a drop-in-café so participants can come in anytime; plus clearing the café before our finish time makes participants feel they are being rushed out) coordinate to clean everything and completely clear the hall.  

 

Skills and Qualities 

No formal qualifications are required for this role, but being organised, having an interest in people; listening skills, being friendly, empathetic, and non-judgemental and being able to communicate with a wide range of people is desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Tuesday, Thursday, and Saturday, 12pm to 3pm. FOH Lead shift starts at 12pm and finishes about 3.30pm (includes clearing up time). 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month. 

   

Location 

We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SF. 

 

 

Front of House Set-Up - Ness Bank (10am - 12pm)

Role Description 

 

Purpose of the role 

To set up the café ensuring it is ready for participants coming in; the stall is laid out and any equipment required for visiting services/organisations is set up. 

 

 

 

Key Responsibilities 

Laying out tables and chairs and covering tables with tablecloths 

Setting each place setting with forks, knives; dessert (check with kitchen if needed) and soup spoons; side plates and napkins. Each table should also have salt and pepper and hand sanitiser. 

Laying out the tables and trays for the stall at the side of the hall and displaying surplus food in the trays.  

Setting up the tea, coffee, and juice station. 

Setting up tables, chairs etc. for any visiting services in the hall and room 2/1. 

Skills and Qualities 

No formal qualifications are required for this role, but as there is a fair amount of lifting involved, you need to be physically fit to carry out this role. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Tuesday, Thursday, and Saturday, 12pm to 3pm. FOH Set Up is between 10am and 11.30am on these days. 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month. 

   

Location 

We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SF. 

 

Clothing Team - Ness Bank (3 hours per week)

Purpose of the role  

To sort, store and display donations of second-hand clothing and shoes and provide participants with items as required   

   

  

Key Responsibilities  

  • Sort clothing and shoe donations determining what to store; what to display; what we do not need (can be donated to Blythswood charity bin) and what needs to be disposed of (e.g., dirty, soiled, torn items etc.).  

  • Clearly mark any clothing stored (e.g., men’s socks; women’s size 10 etc.) ensuring easy to find.  

  • Keep items stored, tidy and in allocated space  

  • Ensure only clothing and shoes stored, any other donations e.g., bedding; curtains etc. should be put out for participants in the café as soon as they are received 

  • Displaying clothes on the clothes stand/table on café days when there are items to display.  

  

 

Skills and Qualities  

No formal qualifications are required for this role but having an interest in clothes; an interest in people; being organised; friendly, empathetic, and non-judgmental and being able to communicate with a wide range of people is desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers 

  

 

       Days of Operations; Shift Times and Time Commitment   

Our opening days are Tuesday, Thursday and Saturday, 12pm to 3pm. Volunteers in the clothing team can sort clothing in the mornings of our opening days e.g., 10am to 12pm and get any clothing/shoes ready for display before the café opens at 12pm; they can also help once the café is open.   

  

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month.  

    

Location  

We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SA.  

 

Supermarket Collections (1-2 hours per week)

Role Description 

Purpose of the role 

To pick up surplus food from supermarkets in the allocated time slot, store accordingly and deliver to Ness Bank Church at appropriate time

 

Key Responsibilities 

Being available at the allocated time of pick up (for some pickups you need to wait until you have been advised whether there is surplus to pick up or not) 

Driving to the store in the allocated time slot; picking up any surplus provided; storing the food accordingly (e.g., we provide cool boxes for chilled goods) and delivering to Ness Bank Church at the agreed time.  

 

Skills and Qualities 

No formal qualifications are required for this role, but as there will be some lifting involved, you need to be physically fit. You also need to have a full driving licence and own your own vehicle. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

This is dependent on the supermarket you are picking up from. We pick up from stores every day expect Sunday. Also, some of our pickups are in the evening. On the days we are not open, pick-up drivers will be provided with a key to the church enabling them to drop of the surplus food as soon as possible after picking up and store any chilled food in our fridges.  

 

Volunteers who do pickups normally do a regular weekly pickup and delivery (which is ideal as the store you are picking up from get to know you) 

   

Location 

We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SF so this where surplus food is delivered too. We pick up from the following supermarkets: Tesco Extra, Eastfield Retail Park; Tesco King Street; Tesco Inshes; Marks and Spencer, Church Street; Aldi Inshes; Coop Telford Street; Coop Church Street; Coop Monarch View; Lidl and Bookers. We also have a collection of our laundry from Inverclean launderette, Young Street, on a Saturday morning along with the pick-up from Tesco King Street. 

 

 

Admin - Ness Bank (1-4 hours per week)

Role Description 

 

Purpose of the role 

To help the Operations Manager with general admin duties.  

Key Responsibilities 

 

Assisting the organisation with general administrative tasks such as: 

Inputting of data (e.g., recording stock added and issued to stock control sheet) 

Printing, scanning of forms etc. 

Filing relevant documentation; managing file system and maintaining accurate records. 

Keeping noticeboard in room 4, relevant with up-to-date information. 

Posting information to social media and website. 

Keeping Gmail account up to date in the Administrator’s absence. 

 

Skills and Qualities 

No formal qualifications are required for this role, but having a working knowledge of the Microsoft package would be an advantage. Having an interest in administrative tasks and duties; being organised, empathetic and non-judgemental and being able to communicate with a wide range of people is desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Tuesday, Thursday, and Saturday. Hours to be arranged with Operations Manager.  

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month. 

   

Location 

We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SA. 

 

Stock Control - Ness Bank (2-4 hours per week)

Role Description 

 

Purpose of the role 

To ensure donations and stock coming in and out are recorded on the stock system, stock is rotated and stored correctly, and the storeroom is kept tidy.

 

Key Responsibilities 

Sorting donations and purchased items to determine what requires to be added to the stock system (food used by the kitchen for meals); what needs to go into care packages and what needs to be put out to the ‘stall’. 

Ensure stock to be added to the stock system is recorded on the stock system; best before (BB) dates written on stock items (where relevant); new stock put away in appropriate place, and old stock rotated. Care package stock BB dates written on items and stock rotated. Inform FOH lead or operations manager about any stock to go to ‘stall.’ 

Input data from stock sheets, including freezer sheets from the kitchen and 3A; showing stock removed and print new freezer sheets where required. 

Check stock spreadsheets regularly to determine what stock is due to go out of date and inform Catering and Training Supervisor and Operations Manager. Also inform both of any stock required to be purchased and note on board. 

Keep storeroom tidy. 

 

Skills and Qualities 

No formal qualifications are required for this role, but the role does require some lifting, so you need to be physically fit. Good organisation skills and being familiar with excel spreadsheets (how we record stock) are desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Tuesday, Thursday, and Saturday, 12pm to 3pm. This role can be carried out on any of these days, in times that suit the individual, between 10am and 3pm. This role requires a weekly commitment of between 4 to 8 hours per week. 

   

Location 

We are based in Ness Bank Church, 1 Ness Bank, Inverness IV2 4SF. 

 

 

Lead Cook - Hilton (9.30am - 2.30pm)

Purpose of the role 

To lead the kitchen team to prepare, cook and serve two course, nutritious lunches; ensure kitchen is kept clean and any environmental health requirements are met (e.g., recording freezer temperatures; recording ingredients used etc) and food hygiene standards are maintained at all times. Also, to liaise with FOH Lead to ensure smooth running of service.  

 

Key Responsibilities 

  • To decide the menu and let Catering & Training Supervisor or Operations Manager know the ingredients required. 

  • Allocate tasks to the kitchen team. 

  • Make sure everything is prepared for the time required and keep FOH Lead informed. 

  • Meet any participants’ dietary requirements. 

  • Make up takeaway meals as requested, and record number provided. 

  • Ensure kitchen surfaces are wiped down, dishes put away and bins are emptied. 

  • Fill in Daily Kitchen Sheet ensuring ALL fridge and freezer temperatures are recorded. 

  • All cleaning must be done as per Hilton Kitchen Rules. 

 

 

 

Skills and Qualities 

All Lead Cooks must have completed Food Hygiene training; Inverness Foodstuff can provide food Hygiene online courses if required. Being interested in cooking, particularly food/nutrition; being able to work individually and as part of a team; give direction and being organised and working to a deadline are desirable qualities we look for in Lead Cooks. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Wednesday and Friday, 12pm to 2pm. Kitchen shift starts at 9.30am and finishes about 2.30pm (includes clearing up time). 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month.  

   

Location 

We run our drop-in-café from Hilton Community Centre, Hilton Village, Oldtown Road, Inverness, IV2 4HT. 

 

Cook - Hilton (9.30am - 2.30pm)

Purpose of the role 

To prepare, cook and serve nutritious meals; ensure kitchen is kept clean and food hygiene standards are maintained at all times 

Key Responsibilities 

  • Prepare one course, or part of, with guidance from the Catering & Training Supervisor or Lead Cook. 

  • Prepare vegetables etc. for next service day if required 

  • Once Café is open, plate up each course as needed. 

  • Make up takeaway meals as requested and ensure recorded. 

  • Rinse dishes then put through dishwasher. 

  • Wipe down surfaces, tidy away dishes, and empty bins. 

  • All cleaning must be done as per the Kitchen Rules. 

 

Skills and Qualities 

No formal qualifications are required for this role, but we actively encourage volunteers to do our online Food & Hygiene training which we can organise for you. Being interested in cooking/food/nutrition; being able to work individually and as part of a team as well as being able to work to a deadline are desirable qualities we look for in Cooks. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Wednesday and Friday, 12pm to 2pm. Kitchen shift starts at 9.30am and finishes about 2.30pm (includes clearing up time). 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month. 

   

Location 

We run our drop-in-café from Hilton Community Centre, Hilton Village, Oldtown Road, Inverness, IV2 4HT. 

 

 

FOH Lead - Hilton (11am - 2.30pm)

Purpose of the role 

To liaise with the kitchen (Catering and Training Supervisor/Lead Cook) and to lead and support the FOH (Front of House) team and allocate tasks to ensure smooth running of the service for our participants.  

Key Responsibilities 

  • Make sure the cafe is set up properly for start of service. 

  • Know which organisations are coming in that day i.e., C.A.B, Barber etc.  

  • Ensure the volunteers are offered a bowl of soup when it is quiet. 

  • Allocate tasks to the FOH team to make sure everyone knows what they are doing and that all areas are covered. 

  • Make sure all FOH team have their name badge and apron on. Volunteers can wear gloves if they wish. 

  • Check with kitchen when they are ready to start serving meals. 

  • Ensure all participants receive a warm welcome and are seated and served. 

  • Assess and monitor any concerning behaviour, drugs/intoxication if any and bring to the attention of the Operations Manager. 

  • At 2pm (and not before this time; we are a drop-in-café so participants can come in anytime; plus clearing the café before our finish time makes participants feel they are being rushed out) coordinate to clean everything.  

 

 

Skills and Qualities 

No formal qualifications are required for this role, but being organised, having an interest in people; listening skills, being friendly, empathetic, and non-judgemental and being able to communicate with a wide range of people is desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Wednesday and Friday, 12pm to 2pm. FOH Lead shift starts at 11am and finishes about 2.30pm (includes clearing up time). 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month. 

   

Location 

We run our drop-in-café from Hilton Community Centre, Hilton Village, Oldtown Road, Inverness, IV2 4HT. 

 

FOH - Hilton (11am - 2.30pm)

Purpose of the role 

To serve meals and tea/coffee to participants, clear plates etc. from tables; clean tables; chat with participants and ensure every participant receives a warm welcome.

 

Key Responsibilities 

  • Serving participants two courses as well as tea, coffee, and juice (the Front of House Lead volunteer will instruct you when to serve; which tables etc. and advise you of anything you need to be aware of before lunch is served at 12pm). 

  • Clearing dishes from the tables, returning them to the kitchen hatch and keeping tables clean. Also ensuring the tea and coffee station is kept clean.  

  • Ensuring any participant who walks through the door receives a warm welcome. 

  • Taking the time to chat to participants, or to play a game (once all two courses have been served and the rush is over!). 

  • At 2pm (and not before this time; we are a drop-in-café so participants can come in anytime; plus clearing the café before out finish time makes participants feel they are being rushed out) helping to clean everything. 

 

Skills and Qualities 

No formal qualifications are required for this role, but having an interest in people; listening skills, being friendly, empathetic, and non-judgemental and being able to communicate with a wide range of people is desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers.  

 

Days of Operations; Shift Times and Time Commitment  

Our opening days are Wednesday and Friday, 12pm to 2pm. FOH shift starts at 11am and finishes about 2.30pm (includes clearing up time). 

 

Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month. 

   

Location 

We run our drop-in-café from Hilton Community Centre, Hilton Village, Oldtown Road, Inverness, IV2 4HT. 

 

 

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Mission Statement

Our mission is to support the homeless and vulnerable and tackle social isolation, challenge food poverty and combat food waste, reduce harm and enable people to improve their health and well-being.