Front of House - Lead Ness Bank (12pm - 3.30pm)
Role Description
Purpose of the role
To liaise with the kitchen (Catering and Training Supervisor/Lead Cook) and to lead and support the FOH (Front of House) team and allocate tasks to ensure smooth running of the service for our participants.
Key Responsibilities
Make sure the hall is set up properly for start of service including the stall.
Liaise with Lead Cook over which food donations/surplus are to be kept and which to go on the stall.
Know which organisations are coming in that day i.e., C.A.B, Barber etc.
Write the menu and services available on the whiteboard for the door.
Offer the volunteers a bowl of soup before start of service. Soup to be eaten in room 4 if participants are in.
Allocate tasks to the FOH team to make sure everyone knows what they are doing and that all areas are covered.
Make sure all FOH team have their name badge and apron on and those on the stall are wearing gloves.
Check with kitchen when they are ready to start serving meals.
Ensure all participants receive a warm welcome and are seated and served.
Assess and monitor any concerning behaviour, drugs/intoxication if any and bring to the attention of the Operations Manager.
Ensure that the toilets are checked every 30 minutes for flushing, cleaning, spillage, toilet paper, soap, people taken ill etc.
At 3pm (and not before this time; we are a drop-in-café so participants can come in anytime; plus clearing the café before our finish time makes participants feel they are being rushed out) coordinate to clean everything and completely clear the hall.
Skills and Qualities
No formal qualifications are required for this role, but being organised, having an interest in people; listening skills, being friendly, empathetic, and non-judgemental and being able to communicate with a wide range of people is desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers.
Days of Operations; Shift Times and Time Commitment
Our opening days are Tuesday, Thursday, and Saturday, 12pm to 3pm. FOH Lead shift starts at 12pm and finishes about 3.30pm (includes clearing up time).
Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month.
Location
We run our drop-in-café from Ness Bank Church, 1 Ness Bank, Inverness IV2 4SF.
