FOH Lead - Hilton (11am - 2.30pm)
Purpose of the role
To liaise with the kitchen (Catering and Training Supervisor/Lead Cook) and to lead and support the FOH (Front of House) team and allocate tasks to ensure smooth running of the service for our participants.
Key Responsibilities
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Make sure the cafe is set up properly for start of service.
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Know which organisations are coming in that day i.e., C.A.B, Barber etc.
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Ensure the volunteers are offered a bowl of soup when it is quiet.
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Allocate tasks to the FOH team to make sure everyone knows what they are doing and that all areas are covered.
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Make sure all FOH team have their name badge and apron on. Volunteers can wear gloves if they wish.
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Check with kitchen when they are ready to start serving meals.
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Ensure all participants receive a warm welcome and are seated and served.
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Assess and monitor any concerning behaviour, drugs/intoxication if any and bring to the attention of the Operations Manager.
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At 2pm (and not before this time; we are a drop-in-café so participants can come in anytime; plus clearing the café before our finish time makes participants feel they are being rushed out) coordinate to clean everything.
Skills and Qualities
No formal qualifications are required for this role, but being organised, having an interest in people; listening skills, being friendly, empathetic, and non-judgemental and being able to communicate with a wide range of people is desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers.
Days of Operations; Shift Times and Time Commitment
Our opening days are Wednesday and Friday, 12pm to 2pm. FOH Lead shift starts at 11am and finishes about 2.30pm (includes clearing up time).
Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month.
Location
We run our drop-in-café from Hilton Community Centre, Hilton Village, Oldtown Road, Inverness, IV2 4HT.