FOH - Hilton (11am - 2.30pm)
Purpose of the role
To serve meals and tea/coffee to participants, clear plates etc. from tables; clean tables; chat with participants and ensure every participant receives a warm welcome.
Key Responsibilities
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Serving participants two courses as well as tea, coffee, and juice (the Front of House Lead volunteer will instruct you when to serve; which tables etc. and advise you of anything you need to be aware of before lunch is served at 12pm).
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Clearing dishes from the tables, returning them to the kitchen hatch and keeping tables clean. Also ensuring the tea and coffee station is kept clean.
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Ensuring any participant who walks through the door receives a warm welcome.
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Taking the time to chat to participants, or to play a game (once all two courses have been served and the rush is over!).
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At 2pm (and not before this time; we are a drop-in-café so participants can come in anytime; plus clearing the café before out finish time makes participants feel they are being rushed out) helping to clean everything.
Skills and Qualities
No formal qualifications are required for this role, but having an interest in people; listening skills, being friendly, empathetic, and non-judgemental and being able to communicate with a wide range of people is desirable. Being reliable and trustworthy are essential qualities we look for in all our volunteers.
Days of Operations; Shift Times and Time Commitment
Our opening days are Wednesday and Friday, 12pm to 2pm. FOH shift starts at 11am and finishes about 2.30pm (includes clearing up time).
Some volunteers do a shift every week on specific days; others may do two to three per month as and when they can. At a very minimum, we would be looking for volunteers to commit to a least one shift per month.
Location
We run our drop-in-café from Hilton Community Centre, Hilton Village, Oldtown Road, Inverness, IV2 4HT.