Recruitment


 

Whether it's minutes or months, days or decades, every moment matters

 

We currently have over 400 volunteers supporting our work in shops, communities and in our hospice buildings. Our volunteers are at the heart of our charity work as a hospice and play a vital role in everything we do. Without their time and generosity, we would not be able to provide our services to patients and their families.

We're always looking to welcome new faces to our amazing team. If you have some time to spare and would like to make a difference in your local community, we would love to hear from you.

 

Below you will find a list of our current volunteering opportunities, we have a wide variety of roles available and are happy to chat with you about any of them.

 

Qualities of a St Wilfrid's volunteer

 

There are many qualities that we look for in our volunteers to continue to provide the services we offer to our patients and their families. Each role has a selection of specific qualities and some roles do require recognised qualifications so please do read our roles profiles carefully.

 

However, if you are:

 

•             Friendly

•             Welcoming

•             Compassionate

•             Willing

•             Flexible

 

We would love to meet you!

 

What you gain

 

•             Join an enthusiastic team

•            Meet new people

•            Play an active role in your community

•            See lives transformed

•            Gain work experience

•            Use and develop your own skills

 

What we give

 

•             Training

•            Support

•            Flexibility around your time and what you can commit

Please view our current volunteering opportunities below for information on each role, or simply complete our application form, the voluntary services team will then contact you to talk more about volunteering with us.

If you have any queries please contact the Voluntary Services Team, email vsteam@stwhospice.org or call 01323 434205.

You can also pop in to see us at the Hospice 9am to 4.30pm - Monday to Friday, please ask for a member of the Voluntary Services Team at our Welcome Point. 

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Current volunteering opportunities

Adult Bereavement Volunteer

As part of our Bereavement Support Service we are looking for Bereavement Support Volunteers for our adult service

Where:  Face to face, via secure online platform (Zoom) or telephone contact

 

When: 2-4 clients per week

 

DBS: Enhanced with adult and child barring check required 

 

Qualifications: An accredited counselling qualification, to be in the 2nd year of a diploma or degree in counselling (end of first year students will be considered), a social work qualification with appropriate counselling experience or significant relevant other experience

 

Closing date: 31st January 2023

 

Interviews: 7th February and 10th February 2023

 

About the role

As part of our bereavement service we are looking for bereavement support volunteers for our adult bereavement service. The bereavement service offers 1:1 brief intervention support (typically a 6 session model) to recently bereaved, including those who have not been previously known to hospice services

 

Your skills, abilities and qualifications: 

  • An accredited counselling qualification, to be in the 2nd year of a diploma or degree in counselling (first year students will be considered), a social work qualification with appropriate counselling experience or significant relevant other experience.
  • Experience of bereavement training (& some counselling hours)
  • Completed some working online counselling training
  • Strong interpersonal skills, especially empathy & sensitivity
  • Flexibility to respond to the needs of the service (including IT updates)
  • An awareness of the importance of client confidentiality

 

Key responsibilities:

  • Meet with allocated clients on a one-to-one basis
  • Follow-up administration
  • Participate in regular monthly supervision group meetings, in accordance with best practice
  • Attend the hospice organisational induction, and relevant initial training for the role, as organised by FSC and DPFS

 

Apply and more information

If you have passion and commitment in supporting people through their bereavement please complete our online application form. 

 

You are also required to complete a covering letter containing answers to the following questions:

  • What attracts you to hospice and bereavement work?
  • Looking at our values, how have you demonstrated these in your life?
  • How do you think people can benefit from bereavement support?
  • What have you learnt about yourself in your first year of training and how might that help you to support someone in their bereavement?
  • Have you completed any additional counselling workshops or training in a related field?

 

We will also require a letter of competence to be included and your BACP or equivalent number.

 

Please return your cover letter, BACP or equivalent number and letter of competence by email to vsteam@stwhospice.org, by post, or drop it in next time you’re at the hospice before the closing date. 

 

Please be aware successful applicants are required to attend introductory training on Saturday 25th February 2023.

 

If you have any questions or would like to discuss the role further, please contact Ella Williams on 01323 434257 or email ella.williams@stwhospice.org

 

Community Support Volunteer

We need Community Support Volunteers to visit and offer companionship to patients living with life limiting conditions as well as carers and bereaved carers

Click the following link to learn more about this brilliant role:

Community Support Volunteer Film

 

 

Location: All areas

Time Commitment: Flexible, there are no set hours or time limit with this role

Days: All week

 

Tasks include:

  • Work closely with Community Volunteering Coordinator to understand the needs of the patient/carer being referred and decide if this is a good fit for you
  • Introduce yourself to a patient/carer you have been matched with over the telephone, in writing or via a virtual app such as zoom or skype and start to build a rapport
  • When you and the patient / carer feel ready, arrange an initial visit to the patient / carers home on a day and time that suits all parties
  • Where appropriate, engage in activities such as life story work, reminiscence, painting, reading, playing games and so on, that contribute towards reducing loneliness and social isolation of patients / carers
  • Be mindful that you are in an environment where there may be contact with family members and close friends of patient/carer
  • Remain in contact with the hospice and keep us informed of how things are going and any issues or concerns
  • Adhere to most recent Covid 19 guidelines to ensure the safety of yourself, patient/carer at all times
  • Engage with and support other volunteers in this role by sharing your experience and offering a listening ear

  

Training and support:

  • eLearning modules
  • Community Support Volunteer Training (in person)

 

Health and Safety Considerations in this Role:

  • You will be made aware of key areas highlighted in the patient/carers home risk assessment
  • You will be trained on how to conduct first visits
  • You will be trained in what do in an emergency
  • You will be given information on individual capability of patient/carer if known
  • You will have access to staff and peer support to reduce emotional impact of the role

 

Lone working consideration:

  • This role requires you to work independently, further information of our lone working/volunteering guidelines can be found within our CSV handbook

 

Disclosure and Barring (DBS) Check: Enhanced with Adult Barring

 

 

IPU Host

We are looking for Host Volunteers to help provide hospitality and meal service to patients and visitors on the Inpatient Unit

 

 

 

Location:  Inpatient Unit, St Wilfrid’s Hospice, 1 Broadwater Way

Suggested Time Commitment: Host shifts are generally 4 hours long: 8am-12noon, 12noon-4pm, 4pm-7.30pm

Days: Monday to Sunday

Tasks include:

  • Take patients’ menu choice and deliver meals to (breakfast, lunch or dinner, dependent on shift)
  • Change patients’ drinking water - this may include going into isolated patient rooms subject to prior agreement
  • Return used crockery / trays to servery
  • Offer refreshments to visitors (if appropriate) 
  • Check the patient/relative/visitor fridges daily and removing items which are out of date
  • Provide assistance to the nursing staff by offering to sit with patients, to chat or offer a little company
  • Communicate and collaborate with other volunteer Hosts
  • Provide a supportive, kindly and relaxed atmosphere for all Hospice users
  • Pass on information and issues to relevant members of staff
  • To adhere to current Covid procedures

 

You will need:

  • To adhere to infection control policies at all times
  • To understand that you will be working in an environment where there will be patients with confirmed and possible diagnosis of Covid-19
  • To wear appropriate Personal Protective Equipment (PPE) at all times – as trained and as per Hospice policy and guidelines
  • To wear only minimum jewellery i.e., stud earrings and wedding ring, and long hair to be tied back.
  • To adhere to the Hand Hygiene Procedure
  • To be kind and empathetic and have a positive and non-judgemental attitude
  • To have good interpersonal skills and work effectively as part of a team
  • A commitment to prioritising and respecting each individual patient’s wishes, values and beliefs
  • To be resilient and able to work in an environment that can at times, be emotionally challenging

 

Training and support:

  • Induction to the role during first shift with either the Front of House Manager, Host Supervisor or an experienced Host
  • Training in use of Personal Protective Equipment
  • Ongoing support from the Front of House Team and the Voluntary Services Team
  • Organisational induction training including eLearning modules

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use, such as use of the meal trolley
  • Individual capability (physically able to perform tasks). The role involves pushing the meal trolley and will require you to undergo wheelchair training; therefore an appropriate level of fitness will be required
  • Appropriate clothing, (PPE, long hair tied back, closed toed shoes)
  • Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support

 

Disclosure and Barring (DBS) Check: Enhanced check with adult barring

 

Welcome Point

We need volunteers to help on Welcome Point at the hospice to provide a warm welcome to our visitors

 

 

Location:  Welcome Point at the entrance to St Wilfrid’s Hospice, 1 Broadwater Way

 

Time Commitment: 5 hours, morning 8am-12.30pm or afternoon 12.30pm-5pm

 

Days: Monday to Sunday

 

Tasks include:

  • To open the front doors and welcome point area
  • To offer a warm welcome to all those that enter the building
  • To be mindful that some visitors may be apprehensive of entering the building
  • To signpost visitors to the area they are needing to visit
  • Accompany new visitors to the relevant department
  • Notify hospice staff of visitor
  • Checking and keeping the Welcome Point diary up to date with details of expected visits, appointments, events, patient admissions and Living Well appointments and activities
  • Consult information folder for patient location / status
  • Hand over to incoming Welcome Point host for the next shift
  • Be trained in the use of the till and to cover when no till person is available
  • Communicate any updates or issues to Front of House Supervisor or Head of Estates and Facilities
  • Ensure that medical post is kept secure and that any blue boxes are collected by the courier or sent by taxi to Eastbourne District Hospital
  • Forward any post to the relevant areas
  • To accept financial donations when the fund-raising team are unavailable and to ensure that a written receipt is made and a copy, where possible, is given to the donator
  • Direct deliveries to the side entrance
  • Be responsive in a positive way to the many and varied situations which arise at the Welcome Point
  • Always understand the need for confidentiality and discretion
  • To lock the front door at the end of the afternoon shift and ensure that the welcome point is locked and secure
  • To adhere to current Covid procedures

 

You will need:

The most important requirement for this role is to offer a warm sincere welcome to all those that enter the building. The following requirements are also of importance.

 

  • Sociable, good interpersonal skills
  • Approachable, calm
  • Cheerful
  • Compassionate
  • Courteous
  • Observant

 

Training and support:

  • Induction to the role during first shift with either the Front of House Manager, Host Supervisor or an experienced Welcome Point Host
  • Ongoing support from the Front of House Team and the Voluntary Services Team
  • Organisational induction training including eLearning modules

 

A variety of additional training is necessary, and you may be required to attend any or all of the following:

  • Wheelchair training
  • Customer Care
  • Till training

 

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use
  • Appropriate clothing, (long hair tied back, closed toed shoes)
  • Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support

 

Disclosure and Barring (DBS) Check: Standard check

Retail shop assistant

We are seeking volunteers to lend a hand in our Eastbourne, Hailsham, Heathfield, Herstmonceux, Seaford and Uckfield shops

Tasks:

  • Welcome and serve customers, offering a high standard of service
  • Operate electronic till to process purchases
  • Contribute to keeping the shop premises clean and tidy
  • Assist the manager in ensuring stock and cash security
  • Help replenish and display stock and furniture
  • Sort through donations

 

Laundry Volunteer

We are seeking volunteers to help out with our busy laundry service

Location: St Wilfrid's Hospice, Broadwater Way

Suggested Time Commitment: Four hour shifts, Tuesday, Friday, Saturday and Sunday mornings

Tasks include: 

  • Transferring laundry from In Patient unit and Living Well to laundry
  • Loading and operating washing machines and tumble driers. Unloading machines.
  • Operating rotary iron
  • Fold clean linen and put in linen store
  • Distribute clean linen on IPU and Living Well as required
  • To adhere to current Covid procedures
  • Pass on information and issues to relevant members of staff

 

You will need:

  • The role involves lifting, pushing a trolley, and standing and walking for the duration of the shift therefore a reasonable level of physical fitness is required
  • To adhere to infection control policies at all times
  • To adhere to the Hand Hygiene Procedure

 

Training & Support:

  • Organisational Induction Training including eLearning
  • Information Governance
  • Department specific training, including use of machines

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use
  • Appropriate clothing, (long hair tied back, closed toed shoes)
  • Willingness to carry out this role independently, but in consultation with the Housekeeping Supervisor/Front of House Supervisor

Mission Statement

Our Vision and Values

We want to see a community where people talk openly about dying, live well until the end of their life and where nobody dies alone, afraid or in pain. 

Our mission is to transform end of life care for the people of Eastbourne, Seaford, Hailsham, Uckfield, Heathfield and all the points in between.   

Our Values:

 

Compassionate

Professional

Progressive

Respectful