Recruitment


 

Volunteering at St Wilfrid’s Hospice

 

We're always looking to welcome new faces to our amazing volunteer team. If you have some time to spare and would like to make a difference in your local community, we would love to hear from you.

 

Below you will find a list of our current volunteering opportunities, we have a wide variety of roles available and are happy to chat with you about any of them or about volunteering more generally.

St Wilfrid’s recognises and encourages the valuable contribution that people from all backgrounds and experiences bring, we value and promote equality, diversity and inclusion across our organisation.  We encourage volunteer applications from disabled or ethnic minority candidates, LGBTQ+ as well as non-binary applicants and those who have experienced mental health issues.

 

Qualities of a St Wilfrid's volunteer

 

There are many qualities that we look for in our volunteers to continue to provide the services we offer to our patients and their families. Each role has a selection of specific qualities and some roles do require recognised qualifications so please do read our role profiles carefully.

 

However, if you are:

 

•             Friendly

•             Welcoming

•             Compassionate

•             Willing

•             Flexible

 

We would love to meet you!

 

What you gain

 

•             Join an enthusiastic team

•            Meet new people

•            Play an active role in your community

•            See lives transformed

•            Gain work experience

•            Use and develop your own skills

 

What we give

 

•             Training

•            Support

•            Flexibility around your time and what you can commit

Once you have completed our application form, the voluntary services team will make contact to talk more about volunteering with us.

If you require help accessing the form or have any additional queries the Voluntary Services Team are happy to help, we can be contacted by email vsteam@stwhospice.org or call 01323 434205.

You can also pop in to see us at the Hospice 9am to 4.30pm - Monday to Friday, please ask for a member of the Voluntary Services Team at our Welcome Point. 

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Current volunteering opportunities

IPU Host

We are looking for Host Volunteers to help provide hospitality and meal service to patients and visitors on the Inpatient Unit

 

 

 

Location:  Inpatient Unit, St Wilfrid’s Hospice, 1 Broadwater Way

Suggested Time Commitment: Host shifts are generally 4 hours long: 8am-12noon, 12noon-4pm, 4pm-7.00pm

Days: Monday to Sunday

 

We currently have opportunities for both weekday and weekend shifts. 

 

Tasks include:

  • Take patients’ menu choice and deliver meals to (breakfast, lunch or dinner, dependent on shift)
  • Change patients’ drinking water - this may include going into isolated patient rooms subject to prior agreement
  • Return used crockery / trays to servery
  • Offer refreshments to visitors (if appropriate) 
  • Check the patient/relative/visitor fridges daily and removing items which are out of date
  • Provide assistance to the nursing staff by offering to sit with patients, to chat or offer a little company
  • Communicate and collaborate with other volunteer Hosts
  • Provide a supportive, kindly and relaxed atmosphere for all Hospice users
  • Pass on information and issues to relevant members of staff

 

You will need:

  • To adhere to infection control policies at all times
  • To understand that you will be working in an environment where there could be patients with confirmed and possible diagnosis of Covid-19 or other respiratory illness.
  • To wear appropriate Personal Protective Equipment (PPE) when required for isolating patients – as per training and within Hospice policy and guidelines
  • To wear only minimum jewellery i.e., stud earrings and wedding ring, and long hair to be tied back.
  • To adhere to the Hand Hygiene Procedure
  • To be kind and empathetic and have a positive and non-judgemental attitude
  • To have good interpersonal skills and work effectively as part of a team
  • A commitment to prioritising and respecting each individual patient’s wishes, values and beliefs
  • To be resilient and able to work in an environment that can at times, be emotionally challenging

 

Training and support:

  • Induction to the role during first shift with Front of House Supervisor
  • Training in use of Personal Protective Equipment
  • Ongoing support from the Front of House Team and the Voluntary Services Team
  • Organisational induction training including eLearning modules

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use, such as use of the meal trolley
  • Individual capability (physically able to perform tasks). The role involves pushing the meal trolley and will require you to undergo wheelchair training; therefore an appropriate level of fitness will be required
  • Appropriate clothing, (PPE, long hair tied back, closed toed shoes)
  • Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support

 

Disclosure and Barring (DBS) Check: Enhanced check 

 

 

 

Welcome Point

We need volunteers to help on Welcome Point at the hospice to provide a warm welcome to our visitors

A person standing behind a signDescription automatically generated

Location:  Welcome Point at the entrance to St Wilfrid’s Hospice, 1 Broadwater Way

Suggested Time Commitment: 5 hours weekly. 

Monday to Sunday 8am-12pm or 12pm-5pm

 

Tasks include:

  • To open the front doors and welcome point area
  • To offer a warm welcome to all those that enter the building
  • To be mindful that some visitors may be apprehensive of entering the building and therefore the host should act sensitively and professionally
  • To signpost visitors to the area they are needing to visit
  • Accompany new visitors to the relevant department
  • Notify hospice staff of visitor
  • Checking and keeping the Welcome Point diary up to date with details of expected visits, appointments, events, patient admissions and Living Well appointments and activities
  • Consult information folder for patient location / status
  • Hand over to incoming Welcome Point host for the next shift
  • Be trained in the use of the till and to cover when no till person is available
  • Communicate any updates or issues to Front of House Supervisor or Head of Estates and Facilities
  • Ensuring that medical post is kept secure and that any blue boxes are collected by the courier or sent by taxi to Eastbourne District Hospital
  • Forward any post to the relevant areas
  • To accept financial donations when the fund-raising team are unavailable and to ensure that a written receipt is made and a copy, where possible, is given to the donator
  • To comply with the relevant policies and procedures of St Wilfrid’s Hospice
  • Direct deliveries to the side entrance
  • Be responsive in a positive way to the many and varied situations which arise at the Welcome Point
  • To wear a name badge when you are volunteering
  • Always understand the need for confidentiality and discretion
  • To lock the front door at the end of the afternoon shift and ensure that the welcome point is locked and secure
  • To adhere to current Covid procedures

 

Tasks will not include:

  • Food handling

 

You will need:

The most important requirement for this role is to offer a warm sincere welcome to all those that enter the building. The following requirements are also of importance.

 

  • Sociable, good interpersonal skills
  • Approachable, calm
  • Cheerful
  • Compassionate
  • Courteous
  • Observant

 

Training and support:

  • Organisation Induction & Mandatory Training
  • In role training
  • eLearning modules:

 

A variety of additional training is necessary, and you may be required to attend any or all of the following:

  • Wheelchair training
  • Customer Care
  • Till training

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use
  • Individual capability (physically able to perform tasks)
  • Appropriate clothing, (long hair tied back, closed toed shoes)
  • Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support.

 

Disclosure and Barring (DBS) Check: Standard

Community Support Volunteer

We need Community Support Volunteers to visit and offer companionship to patients living with life limiting conditions as well as carers and bereaved carers

Click the following link to learn more about this brilliant role:

Community Support Volunteer Film

 

 

Location: All areas

Time Commitment: Flexible, there are no set hours or time limit with this role

Days: All week

 

Tasks include:

  • Work closely with Community Volunteering Coordinator to understand the needs of the patient/carer being referred and decide if this is a good fit for you
  • Introduce yourself to a patient/carer you have been matched with over the telephone, in writing or via a virtual app such as zoom or skype and start to build a rapport
  • When you and the patient / carer feel ready, arrange an initial visit to the patient / carers home on a day and time that suits all parties
  • Where appropriate, engage in activities such as life story work, reminiscence, painting, reading, playing games and so on, that contribute towards reducing loneliness and social isolation of patients / carers
  • Be mindful that you are in an environment where there may be contact with family members and close friends of patient/carer
  • Remain in contact with the hospice and keep us informed of how things are going and any issues or concerns
  • Adhere to most recent Covid 19 guidelines to ensure the safety of yourself, patient/carer at all times
  • Engage with and support other volunteers in this role by sharing your experience and offering a listening ear

  

Training and support:

  • eLearning modules
  • Community Support Volunteer Training (in person)

 

Health and Safety Considerations in this Role:

  • You will be made aware of key areas highlighted in the patient/carers home risk assessment
  • You will be trained on how to conduct first visits
  • You will be trained in what do in an emergency
  • You will be given information on individual capability of patient/carer if known
  • You will have access to staff and peer support to reduce emotional impact of the role

 

Lone working consideration:

  • This role requires you to work independently, further information of our lone working/volunteering guidelines can be found within our CSV handbook

 

Disclosure and Barring (DBS) Check: Enhanced with Adult Barring

 

 

Gift Aid and Welcome Desk Volunteer

We are looking for volunteers to help at our Donation Centre to receive donations and sign donors up for Gift Aid

 

 

Location:  Donation Centre, Moy Avenue

 

Suggested Time Commitment: Four hourly shift

 

Days: Monday - to Sunday

 

Tasks include:

  • Greeting members of the public as they arrive with donations
  • Providing information about Gift Aid
  • Registering individuals for Gift Aid, using Cybertill
  • Ensuring all donations are moved from the Welcome Desk to Donation Centre

 

You will need:

  • To be friendly and welcoming
  • To be flexible, reliable and happy to work in a team
  • To understand the importance of confidentiality and data security
  • To comply with the relevant policies and procedures of St Wilfrid’s Hospice
  • To wear a name badge when you are volunteering

 

Training and support:

  • Organisational Induction Training
  • Information Governance
  • Department specific training

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use
  • Individual capability (physically able to perform tasks)
  • Appropriate clothing, (long hair tied back, closed toed shoes)
  • Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support

 

Disclosure and Barring (DBS) Check: Not required 

 

 

Retail shop assistant

We are seeking volunteers to lend a hand in our Eastbourne, Hailsham, Heathfield, Herstmonceux, Polegate, Seaford and Uckfield shops

 

Tasks include:    

  • Support the manager alongside fellow volunteers 
  • Welcome and serve customers, offering a high standard of service 
  • Operate electronic till to process purchases 
  • Contribute to keeping the shop premises clean and tidy 
  • Assist the manager in ensuring stock and cash security 
  • Assist in replenishing and displaying of stock and furniture  
  • Raise awareness of St Wilfrid’s Hospice and promote Hospice activities 

 

You will need:  

  • To be friendly and welcoming 
  • To be self-motivated 
  • To have confidence in cash handling (training will be given) 
  • To be flexible, reliable and happy working in a team 
  • To comply with the relevant policies and procedures of St Wilfrid’s Hospice 
  • To undertake training as invited by the manager of the role 
  • To wear a name badge when you are volunteering 

 

Training & Support: 

  • Organisational Induction Training 
  • Information Governance 
  • Site specific induction and training at your chosen shop/location 
  • Role specific training including manual handling, and steamer operation. 

 

Disclose and Barring Service (DBS) Check: Not required in this role 

 

Health and Safety Considerations in this Role: 

  • Slips, trips and falls 
  • Emergency procedures (fire/first aid/escape routes) 
  • Safe manual handling 
  • Individual capability (physically able to perform tasks) 
  • Appropriate clothing, (long hair tied back, sturdy shoes)  

 

Suggested Time Commitment:   Up to three shifts a week, a shift is usually four hours 

 

 

Stock Assistant, Donation Centre

We are looking for volunteers to help in our busy Donation Centre to help organise incoming donations.  

 

Tasks include:  

  • Select suitable items for sale from donated stock
  • Sort unsuitable items into ‘rag’ or rubbish.
  • Prepare clothing for sale: sort, hang, tag, cube & steam.
  • Prepare bric-a-brac and other miscellaneous donations for sale
  • Store goods safely and neatly, or allocate them for distribution
  • Process gift-aided donations as directed
  • Contribute generally to the efficient operation of the hub

 

You will need:

  • To be self-motivated
  • To be flexible, reliable and happy working in a busy team
  • To comply with the relevant policies and procedures of St Wilfrid’s Hospice.
  • To undertake training as invited by the manager of the role
  • To wear a name badge and appropriate dress when you are volunteering.
  • Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support

 

Training & Support:

  • Organisational Induction Training
  • Information Governance
  • Site specific induction and training at your chosen shop/location
  • Role specific training including manual handling and steamer operation

 

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use
  • Individual capability (physically able to perform tasks)
  • Appropriate clothing, (long hair tied back, sturdy shoes)
  • Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support

 

Disclose and Barring Service (DBS) Check:            Not required

 

Suggested time commitment: up to three shifts a week, shifts are usually four hours.  

 

Days: Monday - Sunday

Post Room Volunteer

We are searching for volunteers to help in our busy post room at our Donation Centre in Moy Avenue, packing items for posting far and wide.

Tasks include:

  • Assist the post room assistant
  • Pick sold items and assign postage labels ready to pack
  • Pack parcels with attention to detail to minimize possibility of breakages
  • Maintain organization in the post room
  • Pack with pace to ensure parcels are dispatched in good time

Location: Donation Centre, Moy Avenue

Time: Suggested four hourly slots 

Days: Monday to Thursdays

You will need….

  • An ability to work independently to agreed deadlines
  • Good interpersonal and communication skills
  • Excellent written communication skills
  • Supportive of the work of St Wilfrid’s Hospice
  • To maintain confidentiality
  • To comply with the relevant policies and procedures of St Wilfrid’s Hospice
  • To undertake training as invited by the manager of the role
  • To wear a name badge and appropriate dress when you are volunteering

  

Training and support:

  • Organisational Induction Training
  • Information Governance
  • Department specific training

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use
  • Individual capability (physically able to perform tasks)
  • Appropriate clothing, (long hair tied back, closed toed shoes)
  • Willingness to inform your point of contact should you need support

 

 

Van Companion

We are looking for volunteers to accompany the Van Driver to collect & redistribute donated furniture & goods within our catchment area

 

Location: Donation Centre, Moy Avenue, Eastbourne and travelling within St Wilfrid’s catchment area

 

Suggested Time Commitment: Monday to Friday, 9am to 1pm or 1pm to 5pm.

  

Tasks include:

  • Join the Van Driver at the Donation Centre for a briefing
  • Assist with collections & deliveries as directed
  • Collect & deliver donated items from / to donors’ houses
  • Load van with processed items for distribution to the shops
  • Remove large items for recycling from shop (eg cardboard)
  • Distribute internal post between the hub, hospice & the shops
  • Lift & carry furniture & donated goods within the hub
  • Contribute generally to the efficient operation of the hub
  • Wearing of PPE as provided by the Central Operations Manager according to task.

 

Tasks do not include.

  • Driving hospice vehicles

 

You will need to be:

  • Friendly, flexible, reliable and happy working in a team
  • Able to act as a representative for the hospice
  • Comfortable with heavy lifting
  • Supportive of the work of St Wilfrid’s Hospice
  • Able to maintain confidentiality
  • Able to comply with the relevant policies and procedures of St Wilfrid’s Hospice
  • To wear a name badge when you are volunteering

 

Training and support:

  • Organisational Induction Training
  • Information Governance
  • Department specific training

 

Health and Safety Considerations in this Role:

  • Slips, trips and falls
  • Emergency procedures (fire/first aid/escape routes)
  • Safe manual handling and equipment use
  • Individual capability (physically able to perform tasks)
  • Appropriate clothing, (long hair tied back, closed toed shoes)
  • Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support

 

Mission Statement

Our Vision and Values

We want to see a community where people talk openly about dying, live well until the end of their life and where nobody dies alone, afraid or in pain. 

Our mission is to transform end of life care for the people of Eastbourne, Seaford, Hailsham, Uckfield, Heathfield and all the points in between.   

Our Values:

 

Compassionate

Professional

Progressive

Respectful