IPU Host - weekday breakfast shifts
We are looking for Host Volunteers to help provide hospitality and meal service to patients and visitors on the Inpatient Unit
Location: Inpatient Unit, St Wilfrid’s Hospice, 1 Broadwater Way
Suggested Time Commitment: We are currently in need of volunteers to cover the breakfast shifts - weekdays.
Tasks include:
- Take patients’ menu choice and deliver meals to (breakfast, lunch or dinner, dependent on shift)
- Change patients’ drinking water - this may include going into isolated patient rooms subject to prior agreement
- Return used crockery / trays to servery
- Offer refreshments to visitors (if appropriate)
- Check the patient/relative/visitor fridges daily and removing items which are out of date
- Provide assistance to the nursing staff by offering to sit with patients, to chat or offer a little company
- Communicate and collaborate with other volunteer Hosts
- Provide a supportive, kindly and relaxed atmosphere for all Hospice users
- Pass on information and issues to relevant members of staff
You will need:
- To adhere to infection control policies at all times
- To understand that you will be working in an environment where there could be patients with confirmed and possible diagnosis of Covid-19 or other respiratory illness.
- To wear appropriate Personal Protective Equipment (PPE) when required for isolating patients – as per training and within Hospice policy and guidelines
- To wear only minimum jewellery i.e., stud earrings and wedding ring, and long hair to be tied back.
- To adhere to the Hand Hygiene Procedure
- To be kind and empathetic and have a positive and non-judgemental attitude
- To have good interpersonal skills and work effectively as part of a team
- A commitment to prioritising and respecting each individual patient’s wishes, values and beliefs
- To be resilient and able to work in an environment that can at times, be emotionally challenging
Training and support:
- Induction to the role during first shift with Front of House Supervisor
- Training in use of Personal Protective Equipment
- Ongoing support from the Front of House Team and the Voluntary Services Team
- Organisational induction training including eLearning modules
Health and Safety Considerations in this Role:
- Slips, trips and falls
- Emergency procedures (fire/first aid/escape routes)
- Safe manual handling and equipment use, such as use of the meal trolley
- Individual capability (physically able to perform tasks). The role involves pushing the meal trolley and will require you to undergo wheelchair training; therefore an appropriate level of fitness will be required
- Appropriate clothing, (PPE, long hair tied back, closed toed shoes)
- Awareness of the emotional impact of supporting individuals and a willingness to inform your point of contact should you need support
Disclosure and Barring (DBS) Check: Enhanced check
