Edmonton General Continuing Care Centre




Becoming A Volunteer


Volunteering with Edmonton General Continuing Care Centre is a unique opportunity to support Resident Care.


Staff, volunteers and residents of the Edmonton General Continuing Care Centre strive to create a warm, friendly home-like atmosphere in which residents can feel that they are part of a vibrant, caring community.  Edmonton General Volunteers are individuals looking for rewarding experiences to provide meaningful support to residents and their families through a variety of roles.  Volunteers are a vital link in the important work of Covenant Health.  Although there are a variety of volunteer opportunities available at the Edmonton General, the following are some of our key positions:


One-to-One Visiting:

  • Help to alleviate loneliness by spending time interacting with residents and engaging in conversations, games, or taking them for a walk.




 Meal Time Assistance:

  • Assist residents with their breakfast, lunch or supper.


Recreation Activities: 

  • Help residents enjoy a variety of fun activities such as bingo, carpet bowling, baking, music program, fun and fitness.


Pub Night:

  • Volunteer at our Tuesday and Thursday evening Pub Night. Assist staff to bring residents down to a fun-filled evening of entertainment.

Pet Visits:

  • Our Pet Therapy Program is designed to meet the social needs of residents, and provides an opportunity for volunteers to visit with their pets.


  • Volunteer at our Friday and Sunday Chapel service by bringing residents down for the service;
  • Join our Choir and share your gift of music.

Ming Ai Unit:

  • This is a great place to volunteer and interact with Chinese-speaking residents.

Palliative Care: 

  • After special training, volunteers in the Palliative Care Unit provide a special human touch to patients and families living and coping with terminal illness.

What are the qualities of a Volunteer?


If you intend to volunteer with Edmonton General, please consider whether or not you have an interest and ability in:

  • Being able to work collaboratively with health care providers to improve care and experiences for patients/residents and their families throughout Alberta
  • Having a strong desire to help others
  • Being a compassionate listener
  • Having an ability to show respect for the perspectives of others
  • Having an ability to work independently or as part of a team
  • Having a willingness to give your time on a weekly basis for a minimum of six months

Want to apply?


If you think that volunteering with the Edmonton General Continuing Care Centre is right for you and you are ready to get started, just follow these simple steps:

Step 1:  Click the [Fill in an Application] button on the right-hand side of this page and complete the application form.

Step 2:  Volunteer Services will review your information to see if you are a suitable fit for our organization and for the positions available. This will also give you an opportunity to get your questions answered.  You will also be asked to supply two (2) references.

Step 3: If it is agreed that volunteering with Edmonton General is something that you would like to pursue, you will be asked to complete our volunteering on-boarding process including:

  • Completing a Police Information Check
  • Completing a Baseline Health Screening Assessment
  • Participating in any necessary training
  • Signing a Confidentiality Agreement outlining the expectations of volunteers in the hospital
  • Participating in our site, and program specific orientations
  • Signing a photo/media and email consent forms, if applicable

Step 4:  Learn how to use our volunteer system, how to sign up for opportunities, and how to enter volunteer hours. This can occur during or after onboarding is complete.


Frequently Asked Questions

How old do you have to be to volunteer?

We accept volunteers 13 years old or older. However, certain placements may have age restrictions.

How long are the volunteer service periods?

Most of our shifts are 2 to 3 hours, once a week. However, some positions do require a 4-hour commitment once a week.

How long of a commitment do I have to make?

Our program requires a 6-consecutive month commitment to our program.

How long does the process take to become a volunteer?

The clearance process can take anywhere from 2 weeks to 2 months depending on the documentation provided during the interview. Please be sure you can make a 6-month commitment after the clearance period. Please see the screening process below.

Is there an opportunity to move from one volunteer role to another?

Yes, we encourage you to seek new challenges and opportunities, but ask that you commit to your initial placement for at least three months, depending on your availability.

If my work schedule changes, is there flexibility in changing my volunteer placement?

Yes! However, this is limited to what is available in our program and the qualifications required.

I only want to volunteer after school, after work, or on weekends. What are my options?

We currently have opportunity on Tuesday and Thursday evenings for our Pub Night Program.  Opportunity for weekend volunteer shifts do arise.  We are happy to discuss the possibility of volunteering on the weekends with you.


Screening Process:


We require a volunteer applicant to pass the following screening process before he/she is accepted and placed in any program area.  Once accepted, a minimum of a four-month commitment of volunteering is requested.


  • fill out an application form
  • book for a 30-minute interview
  • secure a criminal records check
  • proof of rubella immunization is required and if born in Canada (after 1970), please phone HEALTHLink Alberta (1-866-408-5465) to obtain a copy of your immunization records
  • give two names for reference check
  • attend an orientation, training, wheelchair safety and tour of the facility
  • start scheduled placement - if applicant is accepted as a volunteer.


Please note that due to outside circumstances, the screening process could take three to four weeks before start date, so please come in and fill out an application form and criminal records check as quickly as possible.  At least one form of identification must be a primary one, such as:  Provincial Driver’s License or Identification Card, Passport, Nexus Card, Permanent Residence Card, Indian/Métis Status Card.  Acceptable secondary form of identification will be: Provincial Health Care Card, National Defense Card, Birth Certificate, Social Insurance Card, Immigration Papers (work or study permit), Citizenship Card, Firearm Acquisition Card, and WIN Card. 


We have all age groups working with us especially in the summer to join in our fun special events, such as barbeques, picnics, taking out residents for walks.  Please note that all our residents are elderly people, usually all in wheelchairs, so it is beneficial if the volunteer is strong enough to push a wheelchair.


Thank you for your interest to be a part of our volunteer team at the Edmonton General and we hope to hear from you soon.  You can always visit our website:  www.covenanthealth.ca or phone either Shelly or Rose at 780-342-8270 if you need more information.

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General Interests

Mission Statement

Our Mission

We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person - body, mind, and soul.

Our Values

As a Catholic organization, we are committed to serving people of all faiths, cultures, and circumstances according to our values: compassion, respect, collaboration, social justice, integrity, and stewardship.

Our Vision

Inspired by our mission of service, we will be leaders and partners in transforming health care and creating vibrant communities of health and healing.