Volunteering at CLCH

Role Description:

Support our team of Community Paediatricians in Brent to collect feedback from our patients to shape the future of our service for the local community. The feedback we collect from patients supports our service to improve and informs about the experience of patients when they attend their appointments.

You’ll be making a massive difference to a patients’ experience and help us reach more people who need our help.

Location(s):

Monday – Thursday mornings

• Wembley Centre for Health and Care
• Willesden Centre for Health and Care
• Chalk Hill Primary Care Centre

Duties:

• Engage with patients when they attend their Paediactric appointments to ask about their experience
• Provide a warm and safe environment for patients before and after their appointment in the clinic space
• Provide support in filling out a short questionairre – either face to face or via a telephone call
• Contact patients after their appointment to provide a safe space to feedback. You will be provided with Telephone interpreter log in details, when you need to converse with patents who require interpreter services.
• Collaborate with the team to proactively collect feedback on the service
• Provide a friendly approach and a listening ear · Feedback on trends and outcomes with the clinical team.

Skills or Experience:

• Has excellent communication skills, be empathetic and non-judgemental.
• Treats all people with politeness, dignity and respect.
• Has patience and the ability to relate and respond well to people.
• Understands the importance of confidentiality and following procedures.
• Is able to work on own initiative and as part of a team.
• Will be reliable and punctual.
• Has good IT and administrative skills.

Desirable:

• Previous administration experience
• Multi-lingual

 Role Description

Brighten a patient's day by becoming a Ward Befriender Volunteer! You'll provide companionship and support to patients in hospital wards across various locations in London and Hertfordshire.

What you'll do

• Visit patients in the ward and offer friendly conversation.

• Engage patients in fun activities to help lift their spirits.

• Assist patients in welcoming new arrivals to the ward.

• Help patients use technology to stay connected with loved ones.

Location

• Langley House, Watford

Availability:  Monday to Sunday, 9am-5pm. 4 hours per week.

You'll be a great fit if you have

• A friendly and proactive personality.

• The ability to use your initiative and seek help when needed.

• A strong understanding of confidentiality.

• Excellent communication and interpersonal skills.

• Comfort working independently or as part of a team.

By volunteering, you'll

• Make a positive impact on patients' well-being during their hospital stay.

• Develop valuable communication and social interaction skills.

• Gain experience in a healthcare setting.

Desirable Qualities

• Friendly and proactive

• Able to use initiative and ask for help when needed

• Understands the importance of confidentiality

• Good communicator with excellent people skills (in person and over the phone)

• Comfortable volunteering within a group or by yourself

• DBS Required

• Minimum 6 months commitment

Read the full role description here

Come and join us as a Care Home befriender volunteer and make a resident’s day by visiting them. If you would like to help with fun activities, friendly chats and keeping residents company with personalised befriending, this is the role for you.

Location
Care Homes across South West London covering:

• CR4
• SW16
• SW19
• SW20
• SM3
• SM4

Availability
This role has shifts available Monday - Friday, 9am - 4pm

Desirable skills

• You’ll be friendly and proactive
• You’ll be able to use your initiative and ask for help when needed
• You’ll understand the importance of confidentiality
• You’ll be a good communicator with excellent people skills in person
• You’ll be comfortable volunteering within a group or by yourself
• You’ll be willing to embrace the importance of the use of psychosocial interventions
• You’ll be able to work with a wide range of people including people with cognitive impairment

Read the full role description here

Come and support new mothers in your community. This role offers peer support to mothers, to support, promote and protect breastfeeding.

Availability

Various locations across Merton and Wandsworth, shifts will be for 4 hours per week. 

Role duties: 

• As part of the team you’ll listen to mothers experiences and worries about breastfeeding
• Provide evidenced based information rather than advice and own opinions
• Mothers are to be offered relevant information and supported in their choices
• Direct mothers to appropriate health care professionals (i.e. Breastfeeding Support Champion, Infant Feeding Lead, Health Visitor, GP)
• Provide mothers with contact details of local breastfeeding support services
• Deal in a courteous and sensitive manner with women, relatives and others with who you come into contact with
• Communicate effectively with women and others
• Work within recognised best practice standards for breastfeeding as recommended by UNICEF Baby Friendly Initiative and NICE Guidance
• Meet with the Team Lead on a regular basis.
• To attend any training and update sessions to ensure continued learning about breastfeeding and best practice for delivering effective peer support.
• You’ll maintain confidentiality at all times.
• You’ll understand your boundaries in this role and will not take part in inappropriate activities such as offering clinical care or giving parenting advice etc.
• All peer supporters at a breastfeeding group are required to ensure the Mother Registration Forms and group registration forms are completed

Skills and experience: 

• We welcome applications from those who have a qualification in breastfeeding support such as Association of Breastfeeding Mothers Peer supporter or Breastfeeding Counsellor. Breastfeeding Network Peer supporter/Helper. La Leche League Leader. Or International Board Certified Lactation Consultant.
• You’ll be self-motivated; with an ability to think on your feet and work independently
• You’ll be punctual and dependable
• You’ll have a professional and friendly demeanour
• If you speak an additional language other than English please let us know so that we might pair you with any mother who speaks that language also
• This role is open to female volunteers
• This role is ideally suited to people who have had experience of breastfeeding, but if you have a particular interest in supporting breastfeeding you are welcome to apply.
• This role is open to volunteers aged 18 or over

Role Description

Volunteer drivers are the backbone of our community care services. You'll help ensure our staff and services reach those who need them most by transporting:

• Staff between CLCH sites.

• Nurses on home visits to patients.

• Medical equipment between locations and to patients' homes.

Locations

• Pembridge Hospice, Westminster (and vicinity)

• Barnet (and vicinity of N2)

• Borehamwood (and vicinity)

• Harrow (and vicinity)

• Kensington & Chelsea (and vicinity)

• Hammersmith & Fulham (and vicinity)

• Wandsworth & Merton (and vicinity)

• Watford (and vicinity)
• Westminster (and vicinity)

Availability

• Monday - Sunday, 4 Hours per week

Help us deliver care in the community

• Driving safely and reliably.

• Providing a courteous and professional demeanour.

•  Following established routes and schedules.

Gain Valuable Skills

• Improve your time management and organisational skills.

• Contribute to a positive and supportive healthcare environment.

• Gain experience volunteering within your community.

Desirable Qualities

• Access to your own reliable vehicle in good working condition.

• Valid driver's licence and appropriate car insurance coverage for volunteer activities.

• Excellent time management skills.

• Strong communication skills.

• Patience and a caring personality.

• DBS Required

• Minimum 6 months commitment

Read an example role description here