Volunteering at CLCH

Location

• Torrington Park Health Centre

• Mill Hill Clinic

Availability

• Shifts on Tuesday or Friday mornings

Desirable skills

• You'll have excellent communication skills, be empathetic and non-judgemental.
• You'll treat all people with politeness, dignity and respect .
• You'll be have patience and the ability to relate and respond well
• to people.
• You'll understand the importance of confidentiality and following
• procedures.
• You'll be able to work on own initiative and as part of a team
• You'll be reliable and punctual
• You'll have good lT and administrative skills.

Make a difference! Volunteer with the Barnet Orthoptics team. Call patients about appointments, answer questions, and support with admin. Help patients get the care they deserve – reduce missed appointments and find solutions for attendance barriers like transport or language.

Location: Vale Drive Health Centre 

Availability: Monday- Friday (9:00 am - 5:00 pm), 4 hours per week

Help the Orthoptics Team

• Call patients to remind them of upcoming appointments.

• Answer patient queries related to appointments.

• Help patients who might have difficulty attending appointments.

• Assist with other administrative tasks.

Gain Valuable Skills

• Communication skills
• Empathy and patience
• Problem-solving skills
• Administrative skills
• Teamwork

Desirable Qualities

• Excellent communication
• Empathetic & patient
• Respectful & discreet
• Reliable & collaborative
• Minimum 6 months commitment
• DBS Required

Support our Patient and Staff Logistics Team to help keep operations running smoothly! As a volunteer, you’ll support the ordering, packaging, and management of staff uniforms, assist with improving processes, and contribute to projects that enhance efficiency across the team. This is a great chance to develop organisational skills, gain experience in logistics, and make a real difference to staff and patients in the NHS.

Location: Parsons Green Health Centre

Availability: Wednesday or Friday PMs, 4 hours per week

Support the Patient and Staff Logistics team by:

• Supporting the ordering, packaging, and distribution of staff uniforms.
• Developing inventory and managing stock checks.
• Contributing to team projects enhancing logistics operations.
• Providing administrative support, including data entry and documentation.

Gain Valuable Skills

• Communication skills
• Empathy and patience
• Problem-solving skills
• Administrative skills
• Teamwork

Desirable Qualities

• Has excellent organisation skills.
• Enjoys working in a team and independently.
• Is proactive with an enthusiastic approach.
• Minimum 6 months commitment
• DBS Required

Patient Engagement Volunteer

The Health Visiting Teams in Westminster and Kensington & Chelsea offer services at home and in clinics for children and families across the boroughs. The team are keen to do an overall evaluation of their services and find out what patients and families think is working well and what could be better.

They are looking for a volunteer to support gathering this information through surveying clients in the clinic areas and over the phone. The hope is the volunteer will be dedicated to gathering this feedback and supporting the analysis to help the team reach more patients.

Availability
This role is available Monday-Friday 9am to 5pm. Shifts will be for 4 hours per week. 

Location(s)

• Queen’s Park Children’s Centre (W9 3AL)

Role duties: 

• As part of the team, you’ll meet and greet visitors to our busy Health Visiting clinics. You’ll guide patients to the waiting area and offer assistance and refreshments while they wait.
• You’ll engage patients and families with the service’s evaluation survey, explaining why the team are looking to hear from families and how their views will help to shape changes for the service.
• You’ll support the completion of surveys by patients and families, answering queries.
• You’ll also contact previous patients and families over the phone and explain the survey and evaluation project to them, encouraging them to take part.
• You’ll help patients and families to complete the survey over the phone
• You’ll help the team to review the feedback and gather trends and learnings

Skills and experience: 

• You’ll be confident using social media, apps and tech
• You’ll have experience with tools like Canva to create branded content
• You’ll be interested in creating content, news items and researching relevant content
• You’ll have an interest in sexual health and empowering people to access services

Role Description

Empower local residents to keep well through nutrition and diet. Your work will directly support Nutrition and Dietetics to support the local community and encourage them to use appropriate services available in their borough.

Locations

Lisson Grove Health Centre

Availability: 4 hours per week, Monday - Friday 9am - 12pm

Make a Difference in Local Communities

• Promote healthy nutrition and diet among local people, by signposting to support services and professionals. 
• Direct people to the right care, to help them reach the support they need as early as possible
• Measure the success of the initiative & understanding of user experience
• Support the team by building resources which aid patient's appointments and treatment pathways

Gain Valuable Skills

• Support the delivery of healthy lifestyle programmes

• Develop stakeholder engagement skills

• Gain experience working in a healthcare setting

• Contribute to a project with real-world impact

• Learn about the importance of nutrition in overall health

Desirable Qualities:

• Ability to work independently and as part of a team

• Reliable, punctual, and detail-oriented

• Comfortable with IT and administrative tasks

• Strong organizational and communication skills

• Passion for helping others and improving community health.

• Minimum 6 month commitment

Read the full role description here

 Role Description

Brighten a patient's day by becoming a Ward Befriender Volunteer! You'll provide companionship and support to patients in hospital wards across various locations in London and Hertfordshire.

What you'll do

• Visit patients in the ward and offer friendly conversation.

• Engage patients in fun activities to help lift their spirits.

• Assist patients in welcoming new arrivals to the ward.

• Help patients use technology to stay connected with loved ones.

Location

• Langley House, Watford

Availability:  Monday to Sunday, 9am-5pm. 4 hours per week.

You'll be a great fit if you have

• A friendly and proactive personality.

• The ability to use your initiative and seek help when needed.

• A strong understanding of confidentiality.

• Excellent communication and interpersonal skills.

• Comfort working independently or as part of a team.

By volunteering, you'll

• Make a positive impact on patients' well-being during their hospital stay.

• Develop valuable communication and social interaction skills.

• Gain experience in a healthcare setting.

Desirable Qualities

• Friendly and proactive

• Able to use initiative and ask for help when needed

• Understands the importance of confidentiality

• Good communicator with excellent people skills (in person and over the phone)

• Comfortable volunteering within a group or by yourself

• DBS Required

• Minimum 6 months commitment

Read the full role description here

Come and join us as a Care Home befriender volunteer and make a resident’s day by visiting them. If you would like to help with fun activities, friendly chats and keeping residents company with personalised befriending, this is the role for you.

Location
Care Homes across South West London covering:

• CR4
• SW16
• SW19
• SW20
• SM3
• SM4

Availability
This role has shifts available Monday - Friday, 9am - 4pm

Desirable skills

• You’ll be friendly and proactive
• You’ll be able to use your initiative and ask for help when needed
• You’ll understand the importance of confidentiality
• You’ll be a good communicator with excellent people skills in person
• You’ll be comfortable volunteering within a group or by yourself
• You’ll be willing to embrace the importance of the use of psychosocial interventions
• You’ll be able to work with a wide range of people including people with cognitive impairment

Read the full role description here

Come and support new mothers in your community. This role offers peer support to mothers, to support, promote and protect breastfeeding.

Availability

Various locations across Merton and Wandsworth, shifts will be for 4 hours per week. 

Role duties: 

• As part of the team you’ll listen to mothers experiences and worries about breastfeeding
• Provide evidenced based information rather than advice and own opinions
• Mothers are to be offered relevant information and supported in their choices
• Direct mothers to appropriate health care professionals (i.e. Breastfeeding Support Champion, Infant Feeding Lead, Health Visitor, GP)
• Provide mothers with contact details of local breastfeeding support services
• Deal in a courteous and sensitive manner with women, relatives and others with who you come into contact with
• Communicate effectively with women and others
• Work within recognised best practice standards for breastfeeding as recommended by UNICEF Baby Friendly Initiative and NICE Guidance
• Meet with the Team Lead on a regular basis.
• To attend any training and update sessions to ensure continued learning about breastfeeding and best practice for delivering effective peer support.
• You’ll maintain confidentiality at all times.
• You’ll understand your boundaries in this role and will not take part in inappropriate activities such as offering clinical care or giving parenting advice etc.
• All peer supporters at a breastfeeding group are required to ensure the Mother Registration Forms and group registration forms are completed

Skills and experience: 

• We welcome applications from those who have a qualification in breastfeeding support such as Association of Breastfeeding Mothers Peer supporter or Breastfeeding Counsellor. Breastfeeding Network Peer supporter/Helper. La Leche League Leader. Or International Board Certified Lactation Consultant.
• You’ll be self-motivated; with an ability to think on your feet and work independently
• You’ll be punctual and dependable
• You’ll have a professional and friendly demeanour
• If you speak an additional language other than English please let us know so that we might pair you with any mother who speaks that language also
• This role is open to female volunteers
• This role is ideally suited to people who have had experience of breastfeeding, but if you have a particular interest in supporting breastfeeding you are welcome to apply.
• This role is open to volunteers aged 18 or over

Role Description

Volunteer drivers are the backbone of our community care services. You'll help ensure our staff and services reach those who need them most by transporting:

• Staff between CLCH sites.

• Nurses on home visits to patients.

• Medical equipment between locations and to patients' homes.

Locations

• Pembridge Hospice, Westminster (and vicinity)

• Barnet (and vicinity of N2)

• Borehamwood (and vicinity)

• Harrow (and vicinity)

• Kensington & Chelsea (and vicinity)

• Hammersmith & Fulham (and vicinity)

• Wandsworth & Merton (and vicinity)

• Watford (and vicinity)
• Westminster (and vicinity)

Availability

• Monday - Sunday, 4 Hours per week

Help us deliver care in the community

• Driving safely and reliably.

• Providing a courteous and professional demeanour.

•  Following established routes and schedules.

Gain Valuable Skills

• Improve your time management and organisational skills.

• Contribute to a positive and supportive healthcare environment.

• Gain experience volunteering within your community.

Desirable Qualities

• Access to your own reliable vehicle in good working condition.

• Valid driver's licence and appropriate car insurance coverage for volunteer activities.

• Excellent time management skills.

• Strong communication skills.

• Patience and a caring personality.

• DBS Required

• Minimum 6 months commitment

Read an example role description here