Volunteer with Central London Community Healthcare Trust

Patient stories volunteers help us keep improving our services by chatting to patients about their experiences, showing us what's working well and what could be better. Volunteers work a Patient Experience Facilitator who matches you with patients and supports you while you collect their story. 

Location

• Westminster, Kensington & Chelsea, Hammersmith & Fulham
• Richmond, Merton and Wandsworth
• Virtual

Desirable skills

• Excellent telephone manner and people skills.
• Computer literate
• Good communication skills.
• Comfortable engaging in conversations with new people.
• Compassionate
• Being able to use your own initiative but be able to ask for help when you need

Read the full role description here

Come and support new mothers in your community. This role offers peer support to mothers, to support, promote and protect breastfeeding at our infant feeding clinics in Merton. 

Location 
Merton area clinics

Desirable skills

• You must have a qualification in breastfeeding support such as Association of Breastfeeding Mothers Peer supporter or Breastfeeding Counsellor. Breastfeeding Network Peer supporter/Helper. La Leche League Leader. Or International Board Certified Lactation Consultant.
• You’ll be self-motivated; with an ability to think on your feet and work independently
• You’ll be punctual and dependable
• You’ll have a professional and friendly demeanour
• If you speak an additional language other than English please let us know so that we might pair you with any mother who speaks that language also
• This role is open to female volunteers
• This role is ideally suited to people who have had experience of breastfeeding, but if you have a particular interest in supporting breastfeeding you are welcome to apply.
• This role is open to volunteers aged 18 or over

Read the full role description here

Help the HARI service to create a friendly, welcoming, and helpful environment at our Merton group exercise class and offer directional advice and practical assistance to patients and visitors.

Location and Times
Nelson Health Centre, Merton
Mondays, Tuesdays, Wednesdays or Thursdays from 9.00am – 12.00pm

Desirable skills

• You’ll be friendly and proactive
• You’ll be able to use your initiative and ask for help when needed
• You’ll understand the importance of confidentiality
• You’ll be a good communicator with excellent people skills in person and over the phone
• You’ll be comfortable volunteering within a group or by yourself

Read the full role description here

Volunteer drivers are an essential part of our team, helping us deliver care in our community. Volunteers might transport staff between sites or regularly help our nurses in visiting patients at home. You might also be asked to drop off equipment between CLCH sites or to patients at home. Whichever service you're asked to help, you'll be ensuring our people and services are where they need to be for our patients. 

Location
Harrow - Within the vicinity
Kensington & Chelsea/Westminster - Within the vicinity
Parson's Green - Within the vicinity 
Wandsworth & Merton - Within the vicinity 

Desirable skills 

• You’ll have access to your own vehicle
• You’ll have appropriate car insurance to cover you for volunteering.
• You’ll have excellent time management skills
• You’ll be a good communicator

Read the full role description here

We’re looking for a volunteer to support the Diabetes team by calling patients to remind them of their appointments, answering queries and helping with other duties to support the team.  

When patients miss appointments, it delays their care. Help our team understand why a patient might not be able to make an appointment and support them to find a solution so they can come. You’ll be making a massive difference to a patients’ experience and help us reach more people who need our help.

Locations
•    Westminster

Desirable skills
•    You’ll have excellent communication skills, be empathetic and non-judgemental.
•    You’ll treat all people with politeness, dignity and respect
•    You’ll be have patience and the ability to relate and respond well to people.
•    You’ll understand the importance of confidentiality and following procedures. 
•    You’ll be able to work on own initiative and as part of a team
•    You’ll be reliable and punctual
•    You’ll have good IT and administrative skills.

Read the full role description here

Help our Learning Disability team develop and deliver a service user group project. You’ll help with administration and organisation tasks to make sure the group gets up and running and takes place according to agreed timescales. You’ll also help with the coordination of the Learning Disability service user group. This will include calling service users to attend the programme, and helping to deliver the sessions. 

Location
This is role is based around the West London area primarily in Lisson Grove

Desirable skills 

• You’ll be passionate about working with people with learning disabilities.
• Good communication skills are essential for this role.
• You’ll be able to communicate with a diverse audience across phone, email and in person
• You’ll have a good command of Microsoft packages including Word and Excel.
• You’ll be organised and good and time management. Good project management skills will also be helpful
• Having knowledge or experience of working with people with learning disability is desirable.
• Speaking a language such us, Polish, Somali, Kurdu, Punjab or Arabic, is an advantage, but not essential

Read the full role description here

Meet and greet volunteers give our patients a warm welcome to our clinics and services. They're friendly, they answer questions and they keep people company to help us see patients promptly and deliver a great service.

Location
Finchley Memorial Hospital, North Finchley 

Desirable skills 

• You’ll be friendly and polite
• You’ll be comfortable approaching patients and visitors in a caring manner
• You’ll be sensitive and tactful, with emotional resilience
• You’ll be reliable and good at time keeping
• You’ll understand personal and professional boundaries
• You’ll enjoy busy and dynamic clinic
• You’ll work on own initiative and ask for help when needed

Read the full role description here

Help the North Central team at Edgware Community Hospital to receive, organise and distribute essential PPE and staff uniforms.

As a vital part of the team, you’ll provide great service to staff to ensure they have essential equipment and support the Business Support Team with stock planning.

Location
Edgware Community Hospital, Edgware

Desirable skills

• You’ll be well organised
• You’ll have good customer service/communication skills
• You'll be happy to work to your initiative

Read the full role description here

Our ward befriender volunteers make a patient's day by visiting them in the ward. They help with fun activities, friendly chats and keeping them company. Volunteers also welcome new patients to the ward and help them use tech to keep in touch with friends and family.

Location
Princess Louise Kensington Nursing Home, North Kensington
Willesden Centre, Willesden
Heathlands Court, Wimbledon
Finchley Memorial Hospital, North Finchley
Langley House, Hertfordshire
Potters Bar Community Hospital, Hertfordshire
Hemel Hempstead General Hospital, Hertfordshire

Desirable skills

• You’ll be friendly and proactive
• You’ll be able to use your initiative and ask for help when needed
• You’ll understand the importance of confidentiality
• You’ll be a good communicator with excellent people skills in person and over the phone
• You’ll be comfortable volunteering within a group or by yourself

Read the full role description here