Animal Care & Shelter Support


Volunteer at our Wacol Shelter and Experience the Joy of Making a Pawsitive Difference!

At RSPCA Qld, we offer a range of volunteer roles that put you right at the heart of animal care. From hands-on work with dogs, cats, and farmyard friends to helping behind the scenes, there’s something for everyone.

These roles are rewarding—but they’re not all cuddles! Keeping animals happy and healthy means plenty of cleaning and physical work. Rain or shine, weekday or public holiday, we need dedicated volunteers every single day.

If you're keen to volunteer in an animal care role, please have a look at our current vacancies below and submit an application.

 

Due to high demand, our Volunteer roles are currently closed to new applications.
Please check back on this page regularly — we will reopen applications as soon as placements become available.

 

Please note we are unable to provide work experience or offer any student placements (exceptions being placements organised through university or tertiary programs).

Orientation dates are currently only being held on Mondays, due to staff constraints. We understand how this may affect your ability to begin volunteering and apologise that we can not open weekends up at this stage.

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Animal Care & Shelter Support

Call Centre Volunteer | Wacol

Connect, Care, Contribute! 📞

What to expect

Calling all animal enthusiasts with a passion for making a difference! If you're dedicated to improving animal welfare and have valuable life skills to share, we have a rewarding volunteer role just for you. Join our bustling call centre team at the RSPCA and be the voice that connects animals with the care they need. 

As a Call Centre Volunteer, you'll receive comprehensive training on our computer and telephone systems, equipping you to handle inquiries about animal adoptions, reunite lost and found animals with their owners, dispatch ambulances for injured animals, respond to emails, and perform data entry tasks. Your valuable skills and dedication will play a crucial role in saving lives every day. 

What are the tasks?

📞 Answering incoming calls from various call queues, including general inquiries, lost and found, wildlife 
🌟 Providing exceptional customer service, ensuring each caller feels heard and supported  
🔍 Utilising RSPCA systems and resources to help locate lost animals and reunite them with their owners
🐾 Providing detailed information about animals available for adoption, guiding potential adopters through the process, discussing suitability, costs, and necessary preparations for visiting our campus
🚑 Collecting necessary details to dispatch ambulances for injured animals
💬 Answering questions about animal welfare and promoting RSPCA principles and ideas
✉️ Responding to emails on various topics, such as lost and found, administration, and more
🗂️ Maintaining accurate records on our internal database – keeping things organised!
📝 Assisting with ad hoc administrative duties as directed

What skills and characteristics do I need?

🗣️ Excellent communication and customer service skills – your friendly voice makes a difference!
💻 Proficient computer skills
⌨️ Accurate data entry skills
🗃️ Strong administration and organisation skills
⚡ Quick learner
👀 Attention to detail and the ability to follow instructions accurately
🤝 Enjoyment of working in a team environment – we're in this together!
🎂 Applicants must be over the age of 18 years old due to the nature of calls

When can I volunteer?

We are seeking reliable volunteers who will be able to commit to a minimum of 1 x four hour shift per week for a minimum of 3 months to ensure consistency. Our training is extensive and highly detailed, with our team investing significant time to ensure you have all the knowledge and support you need. Because of this commitment, we’re looking for volunteers who are dedicated to continuing with us after training.

Where can I volunteer?

🕒 The shifts are minimum four hours in duration, Monday to Friday based at our Wacol Animal Care Campus in Brisbane. 
💉 PLEASE NOTE: As our call centre often has animals, it is a requirement that before handling animals at the RSPCA you have an up to date Tetanus vaccination
📧 For further information, please contact volunteering@rspcaqld.org.au, or ‘fill in an application’ above.

 

IMPORTANT INFORMATION:

  • You will be required to attend a trial shift before you commence with your regular weekly shift.
  • Due to the nature of the work, you may occasionally overhear distressing calls or incidents. While volunteers do not handle these calls directly, they can occur within the call centre environment. Please consider this carefully when applying for the role.

Corporate Experience Day Volunteer | Wacol

RSPCA QLD Corporate Partnerships team are on the hunt for superstar volunteers to assist with the expanding Corporate Experience Program.

What to Expect

At RSPCA Queensland, we believe that humane education is the most powerful way to change people’s attitudes and behaviours towards animals. As a Corporate Experience Day Volunteer, you will work alongside our Partnerships Coordinator and assist participants with various tasks, such as creating enrichment for the animals and walking dogs. 

Tasks:

  • Assist in supervising corporate participants and facilitating different activities across the shelter.
  • Liaise and communicate with the Corporate Experience Program Officer, as well as setting up and packing down the day.
  • Collect animals from their pens and return them as required.
  • Answer questions about animal welfare and the work done by the RSPCA, and actively promote RSPCA principles and ideas.
  • Host hospital and/or campus tours if comfortable (not a necessity).
  • Follow RSPCA philosophy of positive reinforcement with all animal interactions.

Skills and Characteristics Needed:

  • Strong animal handling skills, preferably dog handling skills, level 2 if possible or willingness to obtain.
  • Confidence in working with domestic animals and/or willingness to learn more about working with animals in a shelter situation.
  • Willingness to learn about our partnerships program.
  • Excellent communication skills (this is an essential requirement)
  • Physical fitness (able to lift 10kg) and ability to stand for long periods.
  • Ability to think on your feet and handle a variety of general enquiries and situations.
  • A passion for animal welfare and education, with excellent public speaking and presentation skills.


If you are interested in this rewarding opportunity, please email partnerships@rspcaqld.org.au for further details.  

When Can I Volunteer?

  • We ask for a minimum commitment of one shift per week for at least three months.
  • The weekly shifts are available between the hours of 8:15am - 4:30pm, Tuesday, Thursday or Friday.
  • This role is located onsite at our Brisbane Animal Care Campus in Wacol.

How Can I Apply?

To apply, please complete the volunteer application form by clicking the 'fill in an application' button.

Please note, candidates may be asked to complete a short phone interview to discuss their experience and suitability for the role as part of the selection process.

 

Important information about volunteering with RSPCA Queensland

The minimum age to volunteer is 16 years. We ask that volunteers make a minimum commitment of 3 months, with a weekly volunteer shift. Volunteer shifts are usually 4 hours long.

Volunteer Applications – Important Information - Read before applying

Please note we are unable to provide work experience or offer any student placements (exceptions being placements organised through university or tertiary programs).

Orientation dates are currently only being held on Mondays, due to staff constraints. We understand how this may affect your ability to begin volunteering and apologise that we can not open weekends up at this stage.