Welcome to Our General Interest Page!
Explore the various opportunities available to support the impactful work of Life Transforming Ministries' VITA Program by scrolling through the various positions below.
We welcome individuals of all backgrounds; no prior experience is necessary. Training is provided for all roles, including tax law. Volunteering eligibility is restricted to U.S. citizens who are at least 18 years old.
With multiple locations across Chester County, volunteers can choose daytime, evening, and/or Saturday shifts in 3-5 hour increments to fit their schedule. We ask for a commitment of at least 20 hours throughout the tax season, from late January to mid-April.
Interested? Start your application today. Please note, you will be required to upload a photo of yourself holding your license under your chin for identification purposes during the application process. It's recommended to have this ready before filling out the application form.
We're excited to have you join our VITA team!
LTM Partners
Welcoming, extending warm greetings, and treating each person as a distinguished guest stands as the primary requirement for this role!
Our greeters oversee the waiting area with a VIP reception for all taxpayers. They provide taxpayers with necessary forms, and, if available, offer them refreshments and snacks. After the taxpayer completes their intake forms, the greeter introduces them to the next available tax preparer.
This role may be straightforward, but it holds immense value and significance in our pursuit of offering the finest customer service in the community!
No expertise in tax law is necessary, but completion of a brief Volunteer Standards of Conduct quiz is required.
We're excited to introduce a new pilot position for the upcoming tax season, we’re calling Starters! This role of data entry is perfect for individuals who are curious about taxes and want to get involved, but aren't quite ready to dive into all the complexities of tax law just yet.
In this position, you’ll enter basic information into the software to initiate the return process. We’ll provide all the training you need!
Unlike tax preparers, you won’t be entering detailed tax forms and working directly with the taxpayers. Instead, you’ll focus on entering basic data into the IRS TaxSlayer software to initiate returns, saving our intake team precious time and keeping the process running smoothly.
Requirements for this pilot role include:
Join us and be part of something meaningful—this is a great way to get started in the world of tax preparation while making a real impact in your community!
Our entry-level tax preparers typically consist of first-year volunteers who may have limited or no prior experience with tax law. We offer comprehensive training in tax law and software utilization. You will have ongoing access to various resources, such as written guides, checklists, and guidance from experienced preparers on-site.
Your responsibilities will involve engaging with taxpayers during intake, ensuring a friendly and welcoming atmosphere that makes each taxpayer feel valued. Basic preparers are responsible for gathering all necessary documentation before the taxpayer departs the site. Subsequently, you will scan the taxpayer's paperwork and input essential information into our software, all with the ultimate aim of delivering exceptional customer service.
When not assisting walk-in clients, you will be involved in preparing basic tax returns and assisting with phone inquiries.
Our annual IRS certification training covers a range of topics, including the operation of our LTM VITA sites, training in Volunteer Standards of Conduct, Intake/Interview procedures, Quality Review standards, and fundamental tax law principles.
Typically, our advanced preparers are individuals who have excelled in basic tax preparation during previous years with us. We will provide comprehensive training in advanced tax law, conducting thorough quality reviews, and proficiently utilizing the software.
Your duties encompass actively participating in the initial interaction with taxpayers, ensuring each one is greeted warmly and made to feel like the center of attention in the room. Beyond the enjoyable interactions with taxpayers, advanced preparers are responsible for verifying that we possess all the necessary documentation to prepare the tax return before the taxpayer departs the site. Subsequently, you will scan the taxpayer's paperwork and input essential information into our software, all in pursuit of delivering exceptional customer service.
During periods when you are not engaged in taxpayer intake, your tasks will involve the preparation of advanced tax returns. Additionally, you will be tasked with reviewing tax returns completed by other tax preparers to guarantee that each taxpayer receives top-notch service and that the tax returns are devoid of errors. Equally important is providing assistance with incoming phone calls to the site.
Our annual IRS certification training encompasses various aspects, including how we operate our LTM VITA sites, training on Volunteer Standards of Conduct, Intake/Interview, Quality Review, and advanced tax law.
Site Coordinators are experienced preparers who have previously shadowed and acquired knowledge from another seasoned Site Coordinator.
Site Coordinators assume multiple responsibilities, including initiating the site's opening procedures and monitoring incoming phone messages, promptly returning calls. The primary function of a Site Coordinator is to remain accessible to other volunteers, assisting them with any questions they may have while preparing tax returns. A Site Coordinator has the flexibility to handle both basic and advanced tax returns and conduct quality reviews.
In the event of an unannounced inspection, the Site Coordinator serves as the point of contact, addressing inquiries with the IRS representative.
This particular position ranks highest in terms of responsibilities among volunteers and is consequently a stipend position.
Our complimentary tax service aims to achieve the highest levels of accuracy and excellence possible. If you are fluent in both Spanish and English, this role is tailor-made for you! Having bilingual interpreters is a superb method to ensure the uniformity and top-notch quality of all the vital work VITA conducts within the community. Since you'll be engaging with taxpayers, a brief volunteer conduct quiz is necessary for individuals in this role.
Our virtual position is designed for individuals residing out of state or facing physical limitations preventing them from being able to volunteer at our sites. After completing our training, virtual preparers should feel confident working independently, committing to a minimum of 10 hours per week. Despite not being on-site, mentors will be available to guide as needed.
We offer extensive training in tax law and software usage for return preparation. To ensure professionalism, all phone interactions with taxpayers must be conducted using our VITA phone apps; personal cell phones are strictly prohibited for making calls.
