Customer Care Team

Smiling, greeting and treating every individual as a guest of honor will be your best quality for this position!  There is no tax law needed, but a very short Volunteer Standards of Conduct quiz is required.

Our Customer Care team manage the waiting area by greeting all taxpayers as a VIP; hand taxpayers forms to complete, and offer drinks and snacks, if provided at the site.  Once the taxpayer has finished filling out their intake forms, the Customer Care Team site representative will introduce them to the next available Intake Specialist.

Easy-peasy, but a very valued and important role as we aim to have the best customer service in town!