Durrell Charity Shop

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U18 Volunteer in Charity Shop

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Volunteer till operator

Durrell Charity Shop Volunteer CASHIER / TILL OPERATOR

FRONT OF HOUSE

Days/HOURS: Tuesday, Wednesday, Thursday, Friday and Saturday 09:00 - 13:00 (or part of these hours if you cannot do the whole day)

The Durrell Charity shop is open to the public from 09:00 - 13:00 Tuesday - Friday but staff are in, and we welcome volunteer help, from 08:30 - 15:30. Volunteers can do any part of these hours and days (Hours can vary depending upon availability)

DRESS CODE: Smart Casual – Volunteer ID to be worn at all times

SUMMARY OF ROLE

To serve our customers and to operate the tills in our busy charity shop in Trinity.

PRINCIPLE DUTIES

To welcome all customers with a cheerful smile and deliver the best possible customer service
To take the money for the goods and at the end of the shift to reconcile the till with a member of the staff.
To operate the card payment machine (as with all areas we ask for volunteer help training is given)
Report any refunds or exchanges
Be aware of any potential shop lifters and report immediate concerns to management.
To reconcile the goods with the correct department on the till.
To be compliant with Health and Safety Legislation at all times
To attend relevant training and volunteer meetings as required.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

Smartly dressed person who has the ability to work as part of a team or on their own.
To strictly maintain Durrell Wildflife health and saftey procedures
Able to talk to people easily and comfortably.
Previous customer service experience would be useful but not essential.
Previous cash handling skills would be an advantage but not essential.

ESSENTIAL QUALITIES

Confidential
Reliable
Friendly and approachable
Empathetic and understanding
Good interpersonal skills
Non-judgemental approach
Ability to work well as a team player

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Volunteer van driver for Durrell Charity shop

DRIVER and delivery/pick up

FRONT OF HOUSE and Behind the Scenes

This role involves driving the zoo van all over the island, dropping and picking up goods donated to the Durrell Charity Shop in. Volunteers can choose to help for a few hours a month or more.

Volunteer van drivers need to be over 21 and have a valid Jersey drivers licence.

Hours can be flexible to suit. Please note this role wil linvolve some lifting and carrying of bought and donated goods. It can be physical at times and is rated between 3-5 out of a scale of 1-5 (1 least physical 5 the most) due to some furniture delivery.

Days/HOURS: Monday, Tuesday, Wednesday, Thursday, Friday & Saturday

The Charity shop is open to the public from 09:00 - 13:00 Tuesday - Friday but staff are in, and we welcome volunteer help, from 08:30 - 15:30. Volunteers can do any part of these hours and days (Hours can vary depending upon availability)

DRESS CODE: Smart Casual. STEEL TOE CAP SHOES (can be provided) MUST be worn at all times. Volunteer ID to be worn at all times.

SUMMARY OF ROLE

To receive large items from the general public and to help Durrell drivers unload large items for sale. To help move large items on the shop floor for sale.

PRINCIPLE DUTIES

To ensure correct manual handling procedure when lifting heavy goods.
To help price large and heavy items for sale.
To answer queries from customers and signpost to management if appropriate.
Keep the sorting area clean and tidy at all times
To keep the shop floor clean and tide at all times.
To report to management and hazards or risks to the general public immediately
Comply with Health & Safety legislation at all times.
To attend relevant training or volunteer meetings as required.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

Smartly dressed person who has the ability to work as part of a team or on their own.
To strictly maintain Durrell Wildlife health and safety procedures

ESSENTIAL QUALITIES

Reliable
Friendly and approachable
Good interpersonal skills
Non-judgemental approach
Ability to work well as a team player

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Volunteer stock orgainser

FRONT OF HOUSE and Behind the Scenes

Days/HOURS: Monday, Tuesday, Wednesday, Thursday, Friday & Saturday

The Charity shop is open to the public from 09:00 - 13:00 Tuesday - Fridaty but staff are in and we welcome volunteer help from 08:30 - 15:30 Volunteers can do any part of these hours and days (Hours can vary depending upon availability)

DRESS CODE: Smart Casual. STEEL TOE CAP SHOES (can be provided) MUST be worn at all times. Volunteer ID to be worn at all times.

SUMMARY OF ROLE

To receive items from the general public and to help Durrell drivers unload small and large items for sale. To help move items, including some larger ones like sofas tables and chairs on the shop floor for sale. To help build desks, beds, cabinets and any goods broken down for transport back to original state for sale.

PRINCIPLE DUTIES

To ensure correct manual handling procedure when lifting heavy goods.
To help price items for sale.
To answer queries from customers and signpost to management if appropriate.
Keep the sorting area clean and tidy at all times
To keep the shop floor clean and tide at all times.
To report to management and hazards or risks to the general public immediately
Comply with Health & Safety legislation at all times.
To attend relevant training or volunteer meetings as required.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

Smartly dressed person who has the ability to work as part of a team or on their own.
To strictly maintain Durrell Wildlife health and safety procedures

ESSENTIAL QUALITIES

Reliable
Friendly and approachable
Good interpersonal skills
Non-judgemental approach
Ability to work well as a team player

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Volunteer donation sorter

DONATIONS SORTING AREA ASSISTANT

BACK OF HOUSE (NOT CUSTOMER FACING)

Days/HOURS: Monday, Tuesday, Wednesday, Thursday, Friday & Saturday

DRESS CODE:Smart Casual. Closed in Shoes MUST be worn at all times

SUMMARY OF ROLE

To sort through donations and price and size goods as required.

PRINCIPLE DUTIES

To use the correct procedure when opening donation bags prior to sorting.
Following the correct procedure, use pricing guns to attached price labels
Ensure clothes have correct size indicators on the hangers.
To prepare the good s ready for the shop merchandiser.
Dispose of goods (in the correct container/skip etc.) which are soiled, damaged or not accepted by Durrell Wildlife Charity Shop
Keep the sorting area clean and tidy at all times
Comply with Health & Safety legislation at all times.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

Smartly dressed person who has the ability to work as part of a team or on their own.
To strictly maintain Durrell Wildlife health and safety procedures

ESSENTIAL QUALITIES

Reliable
Friendly and approachable
Empathetic and understanding
Good interpersonal skills
Non-judgemental approach
Ability to work well as a team player
Basic administration skills

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Volunteer shop dresser

FRONT OF HOUSE and Behind the Scenes

Days/HOURS: Monday, Tuesday, Wednesday, Thursday, Friday & Saturday

DRESS CODE: Smart Casual. STEEL TOE CAP SHOES (can be provided) MUST be worn at all times. Volunteer ID to be worn at all times.

SUMMARY OF ROLE

To help display donated and priced goods on the charity shop floor in an attractive and practicle manner. Help with the pricing of goods.

PRINCIPLE DUTIES

To display items for sale appropriately and with care.
To ensure correct manual handling procedure when lifting heavy goods.
To help price items for sale.
To answer queries from customers and signpost to management if appropriate.
Keep the sorting area clean and tidy at all times
To keep the shop floor clean and tide at all times.
To report to management and hazards or risks to the general public immediately
Comply with Health & Safety legislation at all times.
To attend relevant training or volunteer meetings as required.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

Smartly dressed person who has the ability to work as part of a team or on their own.
To strictly maintain Durrell Wildlife health and safety procedures

ESSENTIAL QUALITIES

Reliable
Friendly and approachable
Good interpersonal skills
Non-judgemental approach
Ability to work well as a team player

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Volunteer internet seller

Volunteer Internet Seller

Behind the Scenes

Days/HOURS: Flexible as largely online but the charity shop is open Monday, Tuesday, Wednesday, Thursday, Friday & Saturday for volunteers.

The Charity shop is open to the public from 09:00 - 13:00 Tuesday - Friday but staff are in and we welcome volunteer help from 08:30 - 15:30 Volunteers can do any part of these hours and days (Hours can vary depending upon availability)

DRESS CODE: Smart Casual. Volunteer ID to be worn at all times.

SUMMARY OF ROLE

To investigate the cost of items, photograph and upload potential high value donated goods for sale via local internet selling pages like JT insight and Facebook selling pages. Also Ebay to help widen the pool of buyers willing to pay for seleceted goods.

PRINCIPLE DUTIES

To investigate the price and value of selected goods
To photograph, upload and list and goods on selling pages.
To help price items for sale.
To answer queries from customers and signpost to management if appropriate.
Keep the sorting area clean and tidy at all times
To keep the shop floor clean and tide at all times.
To report to management and hazards or risks to the general public immediately
Comply with Health & Safety legislation at all times.
To attend relevant training or volunteer meetings as required.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

Smartly dressed person who has the ability to work as part of a team or on their own.
Comfortable using the internet and selling pages.
To strictly maintain Durrell Wildlife health and safety procedures

ESSENTIAL QUALITIES

Reliable
Friendly and approachable
Good interpersonal skills
Non-judgemental approach
Ability to work well as a team player

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Volunteer electrical PAT tester

Volunteer Pat Tester

Behind the Scenes

Days/HOURS: Monday, Tuesday, Wednesday, Thursday, Friday & Saturday

DRESS CODE: Smart Casual. Closed shoes must be worn at all times. Volunteer ID to be worn at all times.

SUMMARY OF ROLE

To PAT test electrical items donated from the general public in order to sell in the charity shop. This can be one on a flexible basis.

PRINCIPLE DUTIES

To PAT test electrical goods.
To help price items for sale.
To answer queries from customers and signpost to management if appropriate.
Keep the sorting area clean and tidy at all times
To keep the shop floor clean and tide at all times.
To report to management and hazards or risks to the general public immediately
Comply with Health & Safety legislation at all times.
To attend relevant training or volunteer meetings as required.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

PAT test qualified
Smartly dressed person who has the ability to work as part of a team or on their own.
To strictly maintain Durrell Wildlife health and safety procedures

ESSENTIAL QUALITIES

Reliable
Friendly and approachable
Good interpersonal skills
Non-judgemental approach
Ability to work well as a team player

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Charity Shop

Volunteers 14-18 years old can click here to register their interest

The Durrell Charity Shop is a wonderful initiative generating a vital income stream for Durrell.

Recycling, reducing and re-using is consistent with our drive for a more sustainable and eco friendly planet.

We are open to the public to grab a bargain 09:00 - 13:00 Tuesday - Saturday.

Volunteers can come in to help out from 08:00 - 14:30 on Mondays and from 08:00 - 15:00 Tuesday - Saturday. Some Volunteers come for a couple of hours some come and stay for the whole shift - we are flexible to suit you.

We welcome anyone in this area who is motivated and enthusiastic and enjoys working as part of a busy team.

If you also have experience in retail and/or customer services then the charity shop could provide an ideal volunteering opportunity for you.

The role may include: organisation and dressing areas of the shop, pricing goods, serving the public, sorting through merchandise.

If you can drive and are willing, there is also opportunity to pick up and/or delivering goods to customers in our zoo van.

Volunteers come together to make a great team. They bring a wide range of knowledge and experience, but most importantly, a great sense of humour and team work ethic as they raise crucial funds for Durrell.

How physically demanding is this role?

This role is rated from 2-5 out of 5. Due to the nature of the different roles available in the charity shop we rate this role from Low, Medium to a High level of physical activity. Some of the roles in the charity shop require lower levels of physical activities such as sorting through soft toys, clothes, computer games, books and dvds but may require standing for long periods or sitting twisting and turning and so rated 2. Other roles can involve heavy lifting such as delivering donated furniture and moving heavy dontated goods and rated 5. Volunteers of course are able to choose what they are comfortable doing.

Activity	Shifts	Start	End
Durrell Charity Shop 2024	807	3/31/2025	1/12/2027

Mission Statement

Saving Species from Extinction

Durrell Charity Shop

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Charity Shop

Mission Statement