Volunteer till operator

Durrell Charity Shop Volunteer CASHIER / TILL OPERATOR  

 

FRONT OF HOUSE 

 

Days/HOURS: Tuesday, Wednesday, Thursday, Friday and Saturday 09:00 - 13:00 (or part of these hours if you cannot do the whole day)   

 

The Durrell Charity shop is open to the public from 09:00 - 13:00 Tuesday - Friday but staff are in, and we welcome volunteer help, from 08:30 - 15:30. Volunteers can do any part of these hours and days (Hours can vary depending upon availability)  

 

DRESS CODE: Smart Casual – Volunteer ID to be worn at all times

 

SUMMARY OF ROLE

 To serve our customers and to operate the tills in our busy charity shop in Trinity.

 

PRINCIPLE DUTIES

 

  • To welcome all customers with a cheerful smile and deliver the best possible customer service
  • To take the money for the goods and at the end of the shift to reconcile the till with a member of the staff.
  • To operate the card payment machine (as with all areas we ask for volunteer help training is given)
  • Report any refunds or exchanges
  • Be aware of any potential shop lifters and report immediate concerns to management.
  • To reconcile the goods with the correct department on the till.
  • To be compliant  with Health and Safety Legislation at all times
  • To attend relevant training and volunteer meetings as required.

 

 

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

 

  • Smartly dressed person who has the ability to work as part of a team or on their own.
  • To strictly maintain Durrell Wildflife health and saftey procedures
  • Able to talk to people easily and comfortably.
  • Previous customer service experience would be useful but not essential.
  • Previous cash handling skills would be an advantage but not essential.  

 

ESSENTIAL QUALITIES

  • Confidential
  • Reliable
  • Friendly and approachable
  • Empathetic and understanding
  • Good interpersonal skills
  • Non-judgemental approach
  • Ability to work well as a team player