​Waitematā District Health Board


Waitemata DHB volunteer team

 

At Waitematā DHB, we believe in matching the right volunteer with the right skills with the right job!

Waitematā DHB volunteer team is one of the most vibrant and welcoming group of people who support their local hospital in various roles.

 

We are looking for friendly, caring and proactive volunteers of varying age, gender and ethnic backgrounds to join our growing team.

 

 Our volunteers are highly valued and any form of time commitment is appreciated. Are you at least 18 years and willing to commit for at least six months?

 

If this sounds like  you , have a look at our vacancies below and get in touch with us today by filling out an application form!

 

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Some of the ways you can support us are:

Front of House. Vacancies

 Hospitals can be stressful places and our volunteers can often make the experience a little easier for people to deal with. 

The volunteer will meet and greet patients and visitors, assist with general queries and direct or walk people to different departments/areas within the hospital.

Requirements:

  • Have Previous experience in volunteer work or paid employment where customer service was a high focus    
  • Be able to communicate clearly.
  • Be able to maintain confidentiality and privacy.
  • Have to walk a lot, so his/her health status should enable the volunteer to carry out the duties required.

Care Standards Interviewer (CSI) Volunteer. Vacancies

To support gathering information, data which will help review the standards of care for Patient &

 Whānau at North Shore and Waitakere hospitals.

The volunteer will have:

  • Good interpersonal and analytical skills
  • Strong clerical skills, such as typing and note-taking
  • High level of attention to detail to ensure that all necessary answers are recorded accurately
  • Good time-management, ability to work autonomously

In addition, the volunteer will be:

  • Able to maintain confidentiality and privacy
  • Able to listen actively: establish trust and pay attention.
  • Able to lead the interview and ask follow-up questions to gather clear and usable data.
  • Able to escalate patients’ concerns without delay

Outpatient Volunteer. Vacancies

To support patients and staff within the Outpatient Department at North Shore Hospital

Volunteers direct patients and visitors to clinic areas as well as ensure patient's comfort. They also assist where needed i.e. helping mothers with their children; checking that people waiting in queues are at the right place, supporting with administration tasks as directed and providing hot beverage.