Thank you for your interest to volunteer at Te Whatu Ora Waitematā .
Our promise is: "Best care for everyone" and our work is guided by our values of "everyone matters"; "with compassion"; "better, best, brilliant" and " connected".
We will match the right volunteer with the right role within the organisation!
Please know that you need to be at least 18 years old at the time of your application and able to commit for 12 months doing a minimum of 3 hours/week.
We are not receiving applications at the moment since we don't have vacancies. Check in with us again in July as we may start recruiting if we have vacancy then.
I would like to volunteer
Some of the ways you can support us are:
Front of House. No vacancies
Hospitals can be stressful places and our volunteers can often make the experience a little easier for people to deal with.
The volunteer will meet and greet patients and visitors, assist with general queries and direct or walk people to different departments/areas within the hospital.
Requirements:
- Have Previous experience in volunteer work or paid employment where customer service was a high focus
- Be able to communicate clearly.
- Be able to maintain confidentiality and privacy.
- Have to walk a lot, so his/her health status should enable the volunteer to carry out the duties required.
Ward Volunteers. No vacancies
Volunteer will assist staff on hospital wards with general non-clinical duties and as directed by staff.
Support includes directing visitors to patients and answering queries of a general nature; helping at meal times, making beverages, providing comfort, tidying patient room, lounge, kitchen, talking with patients etc.
Volunteers may also support with some activities that aim at enhancing patient comfort and experience. Activities such as bingo, afternoon movie, knitting club, etc. The role and responsibilities vary depending on the needs of each ward. For example, our rehabilitation wards may need support more support in running activities.
Requirement
- Good interpersonal skills
- Prior experience in customer service
- Demonstrates a friendly, warm and caring manner
- Ability to listen effectively and communicate clearly
- Ability to maintain confidentiality and privacy
- Awareness of the need to seek assistance when issues are outside the boundaries of the role
- Able to mingle with other cultures
Outpatient Volunteer. No vacancies
To support patients and staff within the Outpatient Department at North Shore and Waitakere Hospital
Volunteers will direct patients and visitors to different clinic areas to help patients get to the right place at the right time on the right day. Volunteers also ensure patients 'comfort.
In addition, they will assist where needed i.e. helping mothers with their children; checking that people waiting in queues are at the right place, supporting with administration tasks and providing hot beverage.
Requirements
- Prior experience in customer service
- Demonstrates a friendly and caring attitude.
- Ability to listen effectively and communicate clearly
- Ability to maintain confidentiality and privacy
- Pro-Active and ability to seek assistance when issues are outside the boundaries of the role
Mission Statement
At Te Whatu Ora Waitematā, we match the right volunteer with the right skills with the appropriate volunteer role!
Our promise is: "Best care for everyone" Our work is guided by our values: "everyone matters"; "with compassion"; "better, best, brilliant" and " connected"
