Welcome!


VOLUNTEER IN OUR OP SHOPS

Our Op Shops play a vital role in funding our lifesaving work, and our incredible volunteers make it all possible. By giving your time in one of our retail stores, you are directly helping thousands of animals each year receive safety, care, and a second chance at life.

Whether you love customer service, enjoy creating beautiful store displays, prefer sorting donations behind the scenes, or want to join our driving team to collect goods, there is a place for you in our supportive, friendly retail community. Every shift helps our stores thrive and keeps our mission moving forward.

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EXPLORE OUR CURRENT OPPORTUNITIES

Truck Driver - Op Shop

Do you enjoy being on the road and lending a hand where it is needed most? As a Truck Driver Volunteer for our Op Shops, you will support our retail operations by collecting and transporting donated goods, delivering stock between stores, and helping ensure donations are handled safely and efficiently.

This role is ideal for someone who enjoys variety, independence and practical, hands-on work. Tasks may include collecting donations from donors, securing items safely in the truck, delivering stock to Op Shops, assisting with stock distribution between stores, and supporting rubbish removal when required. You will also help maintain the cleanliness and safety of the vehicle and follow safe driving and manual handling practices.

We are looking for volunteers who are:

  • Confident, safe and responsible drivers with a valid licence

  • Comfortable lifting, loading and moving bulky or heavy items

  • Reliable, punctual and able to work independently or as part of a small team

  • Friendly, respectful and professional when interacting with donors and members of the public

  • Willing to follow WHS procedures, road rules and AWLQ policies

๐Ÿ“ Locations: Gold Coast โ€“ travel between AWLQ Op Shops, donor collection points and waste facilities
๐Ÿ’› Commitment: Weekly shifts preferred
๐Ÿ•’ Shifts: Weekday shifts, with times varying depending on delivery and collection schedules

This role plays a vital part in keeping our retail operations running smoothly and ensuring donations reach the right stores. Every collection and delivery helps raise essential funds that support AWLQโ€™s lifesaving work.

Please ensure you read the full volunteer guidelines to confirm the role aligns with your experience, physical capacity and licensing requirements.

Retail Storeroom Assistant / Floor Walker - Op Shop

Do you enjoy staying active and working behind the scenes? As a Retail Storeroom Assistant / Floor Walker Volunteer, you will help support our Op Shops by sorting and preparing donated items, maintaining an organised storeroom, and assisting on the shop floor when needed.

This role combines back-of-house and customer-facing tasks and may include sorting and pricing donations, restocking shelves, assisting with displays, tidying change rooms, greeting customers, and thanking donors. Your contribution helps keep the shop running smoothly and maximises funds raised for animals in need.

We are looking for volunteers who are:

  • Happy to assist with light to heavy lifting, sorting, and organising donations
  • Comfortable working in both storeroom and shop-floor environments
  • Reliable, detail-oriented, and willing to follow procedures
  • Friendly and happy to assist customers and donors when required

๐Ÿ“ Locations: (Click HERE for Location Addresses)

  • Beenleigh
  • Burleigh Heads
  • Coombabah Plaza
  • Helensvale
  • Ipswich
  • Labrador
  • Miami
  • Nerang
  • Shelter Road (Coombabah)
  • Southport

๐Ÿ’› Commitment: Weekly or fortnightly shifts preferred
๐Ÿ•’ Shifts: 

Your time in our Op Shops directly contributes to saving lives. Every item sorted and displayed helps generate vital funds that support AWLQโ€™s lifesaving work.

Please ensure you read the full volunteer guidelines to confirm the role aligns with your experience and interests.

Retail Customer Experience - Op Shops

Do you enjoy meeting new people and creating warm, positive experiences? As a Retail Customer Experience Volunteer, you will help support our lifesaving animal welfare work by providing friendly service, maintaining store presentation, and assisting customers as they browse, donate, and shop.

This role is hands-on and customer-facing, supporting daily retail operations through welcoming customers, processing sales, assisting with enquiries, replenishing stock, and helping keep the shop tidy and inviting. Every shift helps raise vital funds for the animals in our care.

We are looking for volunteers who are:

  • Friendly, approachable, and confident speaking with customers
  • Comfortable handling cash and EFTPOS transactions
  • Happy to assist with stock replenishment, displays, and general housekeeping
  • Willing to follow store procedures and work as part of a team

๐Ÿ“ Locations: (Click HERE for Location Addresses)

  • Beenleigh
  • Burleigh Heads
  • Coombabah Plaza
  • Helensvale
  • Ipswich
  • Labrador
  • Miami
  • Nerang
  • Shelter Road (Coombabah)
  • Southport

๐Ÿ’› Commitment: Weekly or fortnightly shifts preferred
๐Ÿ•’ Shifts: 

Your time in our Op Shops directly contributes to saving lives. Every item sold helps fund vital programs, rehoming, and veterinary care for animals in need.

Please ensure you read the full volunteer guidelines to confirm the role aligns with your experience and interests.

WHO WE ARE

                         

AWLQ is a leading not-for-profit organisation dedicated to improving the lives of companion animals and the people who love them. Since 1959, we have worked to reunite lost pets, rehome animals in need, and provide affordable veterinary care through our community vet clinics. Guided by our values of integrity, innovation, optimism and compassion, we proudly operate with an โ€œopen admissionโ€ philosophy, never turning away a healthy, sociable or treatable animal. Our nationally recognised Getting to Zero model has helped reduce euthanasia rates and continues to set the benchmark for ethical, humane rehoming practices in Australia.

With the dedication of our staff, volunteers and supporters, we strive every day toward a future where every companion animal is safe, valued and given the chance to thrive.