Volunteer Income Tax Assistance Program – Capital Area

Are you passionate about helping others and looking for a meaningful way to give back to your community? The Volunteer Income Tax Assistance (VITA) program is calling for dedicated volunteers like you to join our mission in making a positive impact on the lives of individuals and families across nine counties in Michigan.

πŸ“Œ Where We Serve Regionally:


πŸ“Œ Where We Serve in the Capital Area:

  • Capital Area Michigan Works! – Charlotte
  • Grand Ledge Area District Library
  • Lansing Super Center (Next Year's Location To Be Determined)
  • Mason Community Services
  • Vernon District Public Library

VITA provides free tax preparation services to individuals and families with limited income, helping them access valuable tax credits and refunds that can make a real difference in their lives. By volunteering with VITA, you can:

πŸ”· Empower Communities: Your assistance ensures that hardworking individuals and families receive the financial support they deserve, helping them thrive.

πŸ”· Learn Valuable Skills: Gain expertise in tax preparation, financial literacy, and customer service, enhancing your own skills and knowledge.

πŸ”· Build Connections: Be part of a diverse and supportive team of volunteers who share your passion for making a difference.

πŸ”· Make a Lasting Impact: Your efforts directly contribute to the economic stability and well-being of those in need.

How Can You Get Involved?

Greeters: Help create a welcoming and organized environment for clients, ensuring their experience is smooth and efficient.

Intake Specialists: Help clients to fill out intake forms, while gathering the appropriate tax documents from clients. 

Tax Preparers: Receive training and certification to assist clients with tax preparation. No prior experience is required, and training is provided.

Site Coordinators: Oversee the tax site to ensure a smooth operation while also ensuring compliance with all IRS and VITA program guidelines. 

Ready to Volunteer?
Join us in making a difference! To become a VITA volunteer, simply:

Complete the online volunteer application.

Thank you for considering becoming a VITA volunteer. Your commitment to helping others with their taxes can change lives and strengthen our communities. Together, we can make a significant impact on the financial well-being of individuals and families across Michigan's nine counties.

I would like to volunteer

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Volunteer Opportunities


Key Responsibilities:​

  • Warm Welcome: Greet clients with a friendly smile and make them feel comfortable and valued as soon as they enter the VITA center.​
  • Appointment Coordination: Help clients check in for their appointments and guide them to the appropriate tax preparer.​
  • Provide Information: Offer basic information about the VITA program, its services, and eligibility criteria to clients who may have questions.​
  • Queue Management: Maintain an organized waiting area to ensure clients are seen in a timely and efficient manner.​


Intake Specialist

Key Responsibilities:​

  • Client Registration: Welcome clients to the VITA center and assist them with the initial intake process.​
  • Intake Forms: Ensure clients complete all required forms accurately. Ensure all questions have an answer and signatures have been obtained.​
  • Verification of Identification: Verify clients' identities and confirm that they meet the eligibility criteria for VITA services.​
  • Scope of Service: Ensure tax return is within scope of VITA​
  • Proper Documentation: Ensure client has all proper tax documents needed to prepare the return.

Tax Preparer

Key Responsibilities:​

  • Tax Preparation: Prepare and complete accurate federal and state tax returns for eligible clients using IRS-approved tax preparation software.​
  • Client Education: Explain tax-related concepts, such as credits, deductions, and tax liabilities, in a clear and understandable manner.​
  • Timely Filing: Ensure that all tax returns are filed within the designated deadlines and meet any state-specific requirements.​
  • Resource Referral: Provide information about additional financial resources, such as free financial counseling or savings programs, to help clients improve their financial well-being.​


Quality Reviewer

Key Responsibilities:​

  • Feedback and Coaching: Provide constructive feedback and guidance to volunteer tax preparers to help them improve their tax preparation skills.​
  • Review Tax Returns: Thoroughly review completed tax returns prepared by volunteer tax preparers to ensure accuracy and compliance with tax laws and regulations.​
  • Error Identification: Identify and correct any errors, discrepancies, or omissions in the tax returns, including calculations, data entry, and documentation.​
  • Taxpayer Interviews: Conduct interviews with clients to verify information and clarify any potential issues or inconsistencies.​

Site Coordinator

  • Overall Site Management: Oversee the day-to-day operations of the VITA center, ensuring its smooth functioning during tax season.​
  • Client Engagement: Ensure a welcoming and efficient environment for clients, managing the flow of clients and volunteers.​
  • Quality Assurance: Implement and enforce quality control procedures to ensure the accuracy and integrity of tax returns.​
  • Technical Support: Address technical issues related to tax preparation software, computers, and other equipment used at the VITA center.

Mission Statement

We bring together the people, ideas, and resources to lead with our communities and create a flourishing, equitable life for everyone.