Welcome to The Food Depot, Volunteers!

Casita de Comida

Objective: Casita de Comida is The Food Depot's no-cost grocery store in Española. The program's grocery shopping experience prioritizes The Food Depot's commitment to client choice, offering a variety of fresh fruits and vegetables, protein, dairy, bread, non-perishable pantry staple, as well as personal care products. Volunteers assist in facilitating the experience, guiding shoppers throughout the store and providing customer service.  

Location: 705 La Joya St. Espanola, New Mexico 87532

Supervisor: Program Coordinator, Diego Salinas

Key Responsibilities:  

• Assisting TFD staff with registration, as needed
• Stocking areas with both commodity and non-commodity foods
• Assisting community members with their shopping experience
• Assisting TFD staff with checkout, as needed
• Assisting with Diaper Depot Program help at the Casita location

Qualifications:

• Excellent customer service skills
• Ability to lift up to 10 pounds*
• Sure-footed and able to stand for an entire 3–4-hour shift
• Ability to complete repetitive motions, bend, lift and twist
• Ability and willingness to work as part of a team
• Ability and willingness to accept guidance and instructions from staff
• Have a positive and warm attitude

Dress Code: Closed-toed, non-slip shoes; clean and comfortable long pants or shorts (depending on the task) and The Food Depot logoed sleeved shirts; excessive or dangly jewelry removed.

Time Commitment: One or more shifts a month.

Schedule Intervals: Varies

*Subject to change, depending on resources available

Diaper Depot

Objective: One in three families in America struggles to afford diapers for their children. Diapers are a basic need, as essential to children’s health and well-being as food and shelter. The Food Depot’s Diaper Depot seeks to address this need. Volunteers will work with the Resource Navigator to distribute diapers, baby food, and formula, and resource information during the two weekly diaper distributions. During these times, there are intervals of being very busy and regular slow periods. Bilingualism in Spanish/English would be helpful in this position, but is not required.  

Location:  Where is The Food Depot?

The Food Depot warehouse is located behind Kitchen Angels/Kitchenality at 1222 Siler Road, right off Cerrillos or Agua Fria. Please proceed through the black gate to the left of Kitchenality. Park anywhere in our gravel lot. Our front door is in the middle of the warehouse. You will see a "Donate Here" sign next to our front door, along with a logo for The Food Depot and a picnic table. Our front door is locked, so please ring the doorbell to enter. Wait in the lobby area for the rest of your group to arrive and the Volunteer team will check you in and let you know what we will be repacking that day.

Supervisor: Program Coordinator, Amber Anastasion

Key Responsibilities:  

• Reports to assigned shift consistently and gives advanced notice for absences.

• Provides excellent and friendly customer service.

• Primary duty: Assists clients in bringing their diapers and food boxes to their cars.

• Assists Program Coordinator in setting up and taking down distribution station (e.g. packs of diapers, tables, signs, etc.)

• Assists the Program Coordinator in distributing diapers and food boxes to program participants.

• Informs program participants about available community food resources, such as The Food Depot drive-through distributions.  

• Other duties as assigned.

Qualifications:

• Dependable, organized, and detail-oriented

• Social and able to provide friendly customer service

• Ability to lift 5 pounds

• Able to stand for the entire 3-hour shift

• Ability to complete repetitive motions, bend, lift, and twist

• Bilingual/Biliterate in Spanish/English is helpful but not essential.

Dress Code: Closed-toed, non-slip shoes; clean long pants or shorts (depending on the elements) and The Food Depot logoed sleeved shirts.

Time Commitment: One scheduled 2.5 hour shift each week. Volunteers in this role will experience a varying work flow and may experience periods of inactivity while waiting for assignments.

Schedule Intervals: Shifts are 2nd Monday 9:15 – 11:45 AM, 4th Monday afternoon, 3:15 - 5:45 PM, and 1st and 3rd Thursday afternoons 3:15 – 5:45 PM.

The Food Mobile 

Objective: The Food Mobile is used to create a positive guest experience that involves as much choice as possible. The Food Mobile is a grocery store on wheels, serving neighborhoods and communities in and near Santa Fe. The Food Mobile has the capacity to provide enough food for a distribution to <100 households. 

Supervisor: Lead Volunteer Coordinator, Pauline Montoya, or Programs Coordinator

Key Responsibilities:  

• Greet and welcome every client that walks up to the distribution 

• Jobs will be assigned during the huddles

Qualifications:

• Clear and effective communicator

• Ability to respect the client relationship in communicating and privacy

• Flexible schedule

• Excellent customer service skills

• Bilingual/biliterate is encouraged, but not required

• Ability to lift 5-10 pounds

• Sure-footed and able to stand for an entire 2.5-hour shift

• Ability to complete repetitive motions, bend, lift and twist

• Ability and willingness to work as part of a team

• Ability and willingness to accept guidance and instructions from staff

Dress Code: Closed-toed, non-slip shoes; clean long pants or shorts (depending on elements) and The Food Depot logoed sleeved shirts if you don't have one please reach out to the volunteer team. 

 Time Commitment: Shifts are typically 1-2 hours.

Guest Relations

Objective:  This volunteer position will play a critical role in helping The Food Depot work toward its mission of fostering healthy, hunger-free communities in Northern New Mexico. Specifically, the Volunteer Reception and Administrative Assistant will greet visitors, provide customer service and help with various tasks assigned by staff while following COVID safety protocols. By staffing the front desk, this volunteer position increases The Food Depot’s efficiency by allowing staff members focus on other tasks.

Location:  Where is The Food Depot?

The Food Depot warehouse is located behind Kitchen Angels/Kitchenality at 1222 Siler Road, right off Cerrillos or Agua Fria. Please proceed through the black gate to the left of Kitchenality. Park anywhere in our gravel lot. Our front door is in the middle of the warehouse. You will see a "Donate Here" sign next to our front door, along with a logo for The Food Depot and a picnic table. Our front door is locked, so please ring the doorbell to enter. Wait in the lobby area for the rest of your group to arrive and the Volunteer team will check you in and let you know what we will be repacking that day.

Supervisor: Volunteer Coordinator, Pauline Montoya

Key Responsibilities:  

• Greet guest at the front door in a courteous and customer friendly manner
• Answer any questions about The Food Depot or directs them to the email of someone that can better assist them.
• Assist staff with office projects, such as filing, mail sorting, etc.
• Reports to assigned shift(s) and gives advanced notice for absences.
• Greet visitors and directs them to other offices, locations and staff members.
• Provides excellent and friendly customer service.
• Instructs volunteers and community service volunteers on sign-in procedures.
• Helps prepare mailings.
• Documents and prepares receipts for monetary donations.
• Assists with filing projects.
• Utilizes mailing, fax and copy machines.
• Assists with data entry on the computer, as assigned.
• Other duties as assigned.

Qualifications:

• Excellent customer service skills
• Schedule flexibility
• Ability to communicate clearly
• Dependable, organized and detail-oriented.
• Willingness to perform repetitive tasks.
• Desire to help end food insecurity in Northern New Mexico.
• Bilingual/biliterate is encouraged, but not required

Dress Code: Dress comfortably and business casual

Time Commitment: One scheduled two to four hour shift each week. Volunteers in this role will experience a varying work flow and may experience periods of inactivity while waiting for assignments.

Schedule Intervals: Shifts are daily between 8:30 AM – 4:30 PM. The Guest Relations Volunteer will serve a trial period of three shifts to ensure the volunteer is comfortable and an appropriate fit for the duties assigned.  The first shift will be a training shift.  After the trial period, the volunteer will be asked to commit to at least one shift a week for a period of two months. The volunteer will be expected to give advanced notice for planned absences and notice as soon as possible for unplanned absences (sickness, etc.).

Los Alamos TFD Pantry

Objective: The Food Depot offers a monthly food pantry program, seeking to eliminate hunger in our local community. This program provides an avenue by which nutritious food can be provided free of charge to families and individuals in need. Providing this much needed food improves the health and lives of the most vulnerable people of Northern New Mexico, many of them seniors and children.

Location: Immaculate Heart of Mary Catholic Church, 3700 Canyon Rd, Los Alamos, NM 87544

Supervisor: Volunteer Coordinator, Pauline Montoya, Program Coordinator, Diego Salinas

Key Responsibilities:  

• Greet and welcome every person in every car or walk-up guest, especially during registration.
• Register each car with number of households and family members in those households.
• Hand out flyers for next distribution and alternative MFPs or distributions, as well as any other announcements and updates.
• Traffic Control to ensure that cars are driving through correct path.
• Engage with clients respectfully to answer any/all questions, as needed.
• Place prepacked food or produce into vehicles for guests, according to number of households.
   

Qualifications:

• Clear and effective communicator
• Ability to respect the client relationship in communicating and privacy
• Flexible schedule
• Excellent customer service skills
• Bilingual/biliterate is encouraged, but not required

Dress Code: Closed-toed, non-slip shoes; clean long pants or shorts (depending on the elements) and The Food Depot logoed sleeved shirts.

Time Commitment: One shift or more a month. Shifts are typically 2 hours.

Schedule Intervals: Distributions are the fourth Friday of each month from 10-11am

                                                                                                                                                                                                                       Chimayo  TFD Pantry

Objective: The Food Depot offers a monthly food pantry program, seeking to eliminate hunger in our local community. This program provides an avenue by which nutritious food can be provided free of charge to families and individuals in need. Providing this much needed food improves the health and lives of the most vulnerable people of Northern New Mexico, many of them seniors and children.

Location: Holy Family Parish: 1440 Holy Family Parish Private Drive, NM-76 #10, Chimayo, NM 87522 

Supervisor: Lead Volunteer Coordinator, Pauline Montoya, Program Coordinator Diego Salinas 

Key Responsibilities:  

• Greet and welcome every person in every car or walk-up guest, especially during registration.
• Register each car with number of households and family members in those households.
• Hand out flyers for next distribution and alternative MFPs or distributions, as well as any other announcements and updates.
• Traffic Control to ensure that cars are driving through correct path.
• Engage with clients respectfully to answer any/all questions, as needed.
• Place prepacked food or produce into vehicles for guests, according to number of households.
   

Qualifications:

• Clear and effective communicator
• Lift 5-10 pounds 
• Ability to respect the client relationship in communicating and privacy
• Flexible schedule
• Excellent customer service skills
• Bilingual/biliterate is encouraged, but not required

Dress Code: Closed-toed, non-slip shoes; clean long pants or shorts (depending on the elements) and The Food Depot logoed sleeved shirts.

Time Commitment: One shift or more a month. Shifts are typically 2 hours.

Siler Road Pantry

Objective: Santa Fe County has a high number of residents who have limited access to full-service grocery stores that offer the fresh produce and affordable foods necessary to maintain a healthy diet. The Food Depot offers a biweekly food pantry program, seeking to eliminate hunger in our local community. This program provides an avenue by which nutritious food can be provided free of charge to families and individuals in need. Providing this much needed food improves the health and lives of the most vulnerable people of Northern New Mexico, many of them seniors and children.

Location:  Where is The Food Depot?

The Food Depot warehouse is located behind Kitchen Angels/Kitchenality at 1222 Siler Road, right off Cerrillos or Agua Fria. Please proceed through the black gate to the left of Kitchenality. Park anywhere in our gravel lot. Our front door is in the middle of the warehouse. You will see a "Donate Here" sign next to our front door, along with a logo for The Food Depot and a picnic table. Our front door is locked, so please ring the doorbell to enter. Wait in the lobby area for the rest of your group to arrive and the Volunteer team will check you in and let you know what we will be repacking that day.

Supervisor: Volunteer Coordinator, Pauline Montoya, Program Coordinator, Diego Salinas

Key Responsibilities:  

• Greet and welcome every person in every car or walkup guest, especially during registration.
• Lift up to 10-15 pounds
• Register each car with number of households and family members in those households.
• Hand out flyers for next distribution and alternative MFPs or distributions, as well as any other announcements and updates.
• Traffic Control to ensure that cars are driving through correct path.
• Engage with clients respectfully to answer any/all questions, as needed.
• Place prepacked food or produce into vehicles for guests, according to number of households.

Qualifications:

• Clear and effective communicator
• Ability to respect the client relationship in communicating and privacy
• Flexible schedule
• Excellent customer service skills
• Bilingual/biliterate is encouraged, but not required

Dress Code: Closed-toed, non-slip shoes; clean long pants or shorts (depending on the elements) and The Food Depot logoed sleeved shirts.

Time Commitment: One shift or more a month. Shifts are typically 2.5 hours.

Schedule Intervals: Distributions are 1st and 3rd Thursday monthly from 6:30 – 9 AM.

Siler Road Warehouse

Objective: Volunteers would be helping with donations received from our store partners, bag produce, and assisting in repacking donations for distributions. 

Location:  Where is The Food Depot?

The Food Depot warehouse is located behind Kitchen Angels/Kitchenality at 1222 Siler Road, right off Cerrillos or Agua Fria. Please proceed through the black gate to the left of Kitchenality. Park anywhere in our gravel lot. Our front door is in the middle of the warehouse. You will see a "Donate Here" sign next to our front door, along with a logo for The Food Depot and a picnic table. Our front door is locked, so please ring the doorbell to enter. Wait in the lobby area for the rest of your group to arrive and the Volunteer team will check you in and let you know what we will be repacking that day.

Supervisor: Lead Volunteer Coordinator, Pauline Montoya

Key Responsibilities:  

• Evaluating the quality of donated and bulk purchased foods

• Sorting donated food

• Repackaging bread, produce, and bulk dry goods

• Packaging pantry and produce bag/boxes

• Repackaging donated items and purchased diapers

Clean your workspace:
Tidy up your station and properly dispose of any trash. Sweep and wipe down tables after every shift. 

Qualifications:

• Ability to lift 5 pounds

• Sure-footed and able to stand for an entire 2.5-hour shift

• Ability to complete repetitive motions, bend, lift and twist

• Ability and willingness to work as part of a team

• Ability and willingness to accept guidance and instructions from staff

Dress Code: What do I wear?

We will be repacking food, so please dress comfortably. Closed toed shoes are required. We will provide gloves and hairnets. If you want to bring your own hat to wear, you will not need to wear a hairnet. You will be standing the whole time so please dress comfortably. 

Time Commitment: One or more shifts a month. You volunteer when you want.

Schedule Intervals: Shifts are daily, Monday-Friday shifts