
Hunter New England Mental Health (HNEMH) is part of the Hunter New England Local Health District. We provide a wide range of mental health services across hospital and community settings—from prevention and early intervention to treatment, rehabilitation, and long-term support.
| About Our Volunteer Service |
Volunteers are an integral part of the Hunter New England Mental Health Service. They bring warmth, dignity, and humanity into clinical settings, creating moments of connection that help foster recovery, hope, and inclusion.
Whether through a conversation over craft, a book offered with care, or a thoughtfully selected outfit, our volunteers help remind consumers they are seen and valued—not just as patients, but as people.
We believe in elevating the human experience across our service—for consumers, carers, families, and staff. Volunteers play a key role in that mission.
On this site, you’ll find everything you need to know about our programs and how to get involved. If a role interests you and you meet the requirements, we warmly invite you to apply online.

| We're Looking for Volunteers Like You |
We are seeking compassionate, community-minded volunteers who:
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Show empathy and a non-judgemental attitude towards mental health
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Align with our CORE values of Collaboration, Openness, Respect, and Empowerment
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Want to make a meaningful difference in the lives of consumers, carers, staff, and the broader mental health service
We welcome volunteers from all walks of life and value diversity across our team.
To support our service effectively, we ask volunteers to commit to a regular shift every week (minimum 3 hours) for at least 12 months.

| Other things you need to know... |
To volunteer with us, you’ll need to meet NSW Health’s mandatory requirements, including:
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Be at least 18 years of age
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Undergo a National Police Check and, for some roles, a Working with Children Check
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Comply with NSW Health vaccination and health screening requirements
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Agree to the NSW Health Code of Conduct
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Complete required orientation and training
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Follow NSW Health policies and procedures
We’ll support you through each step and ensure there is no cost to you for checks or training.
Once we receive your application, we’ll be in touch to arrange a “meet and greet” to explore your interests and assess your suitability for available roles.

| Need help? |
If you require assistance with your application or have any questions, please contact:
Erin Daley, Volunteer Manager - HNE Mental Health on 0439 840 994 or Erin.Daley@health.nsw.gov.au

| Frequently Asked Questions (FAQs) |
Q: Do you have roles specifically for people with lived experience of mental health challenges?
A: While we value and acknowledge lived experience, our roles are open to all applicants who meet the requirements. We do not offer designated "volunteer peer work" positions.
Q: Can I count my volunteer hours toward an educational placement or qualification?
A: No. We do not offer educational placements or support for study-related volunteering hours.
Q: What’s the time commitment?
A: We generally ask for a regular commitment of at least 1 shift per week (3-4 hours) for at least 12 months. Specific expectations will be discussed during orientation.

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Volunteer Roles
Nexus Connect

Nexus Unit - John Hunter Campus, New Lambton Heights
Do you want to support young people experiencing mental health challenges? We’re looking for caring volunteers to join our Nexus Connect Volunteer Program at the Child and Adolescent Acute Mental Health Inpatient Unit at John Hunter campus.
Key Tasks:
- Engagement: Participate in creative and recreational activities with young people.
- Companionship: Provide a friendly and empathetic presence.
- Active Listening: Offer a non-judgmental space for conversations.
- Motivation: Encourage participation in social and recreational activities.
Skills Needed:
- Strong communication and rapport-building skills
- Creativity and enthusiasm for activities
- Empathy, patience, and resilience in mental health settings
- Commitment to regular attendance
Shifts Available:
- Wednesdays: 3:30pm - 5:30pm
- Thursdays: 2:00pm - 4:00pm
- Sundays: 2:00pm - 5:00pm
Become a part of a team dedicated to making a meaningful difference in the lives of young people.
ISMHU Engage
Intermediate Stay Mental Health Unit - James Fletcher Hospital Campus, Newcastle
Are you calm, kind, and interested in making a meaningful difference?
We are seeking compassionate volunteers to join ISMHU Engage, a volunteer program at the Intermediate Stay Mental Health Unit (ISMHU) on the James Fletcher campus in Newcastle.
Volunteers support people receiving care by providing companionship, gentle activities, and a calm presence in shared spaces. This role is focused on building connection and enhancing the emotional wellbeing of people staying in the unit.
Key Tasks:
- Engagement Activities: Support creative, recreational, and sensory activities such as colouring, art, puzzles, board games, music conversations, and light outdoor games like table tennis.
- Companionship: Spend time with consumers in common areas, offering light conversation, connection, and emotional support in a respectful, professional manner.
- Supportive Environment: Help create a warm and welcoming space for engagement by tidying activity areas, gathering materials, and collaborating with staff.
Skills and Experience Required:
We are looking for volunteers who are calm, caring, and reliable.
Ideal volunteers will have:
- Strong Interpersonal Skills: Able to build rapport with a wide range of people in a respectful, non-judgmental way.
- Empathy and Understanding: A compassionate approach to people experiencing mental health challenges.
- Resilience and Presence: Comfortable being in an inpatient setting and able to remain grounded and calm.
- Professional Boundaries: Able to maintain a warm but professional relationship and follow safety procedures.
- Commitment: Willing to attend one regular shift per week and be a consistent presence in the program.
Shift Times:
- Mondays: 10:00am – 12:00 noon
- Wednesdays: 2:00pm – 4:30pm
- Fridays: 2:00pm – 4:30pm
Connecting Through Craft

Mater Mental Health Centre, Waratah
Bring colour, creativity, and connection to the heart of our service.
As a Connecting Through Craft volunteer, you’ll help create a welcoming space in the foyer of the Mater Mental Health Centre where people can pause, engage, and connect—whether through a simple art activity or a friendly conversation.
This is a warm, social role that involves connecting with consumers on leave, carers, staff, visitors, and fellow volunteers.
Key Tasks:
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Set up and facilitate simple craft activities in the main foyer area
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Decorate the space and tables to make them welcoming and visually appealing
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Offer handmade craft giveaways such as bookmarks, cards, and stickers
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Connect with people in a warm, respectful, and inclusive way
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Offer wayfinding support to visitors as needed
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Support mental health awareness events through themed activities and displays
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Contribute your own creative ideas—new project suggestions are welcome!
Shifts Available:
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Morning shift: 9:30am – 12:30pm
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Afternoon shift: 1:00pm – 4:00pm
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Weekdays only
This role is ideal for someone who enjoys creativity, connection, and being a steady, positive presence in a healthcare setting.
Book Trolley Service

Mater Mental Health Centre, Waratah
Support wellbeing and connection by helping manage a library and book trolley service for consumers in our acute inpatient units. This role offers a calm and meaningful way to engage with consumers, carers, and families—providing distraction, enjoyment, and friendly conversation through the gift of reading.
Key Tasks:
- Process Donations: Sort through donated books and magazines
- Library Maintenance: Organise the volunteer library space—categorising materials and managing items in need of repair or disposal.
- Trolley Organisation: Load and restock the book trolley with a curated selection of reading material for delivery across units.
- Trolley Rounds: Safely transport and operate the trolley through designated areas of the Centre, offering books and magazines to consumers, carers, and families.
- Engagement: Provide warm and respectful conversation while offering books.
- Staff Liaison: Build and maintain positive relationships with unit staff.
- Digital Library Access: Volunteers are trained to help consumers access digital library services, increasing options for those who prefer or need digital formats.
Shifts Available:
Weekday afternoons: Monday to Friday, 1:00pm–4:00pm

Clothing Pool & Style Support Service

Support comfort, dignity, and personal expression through clothing and care.
The Style Support Service helps consumers at the Mater Mental Health Centre access essential clothing during their inpatient stay—promoting dignity, self-worth, and comfort. We’re seeking volunteers who are organised, kind, and have a flair for style and human connection.
This is a hands-on, people-focused role that combines practical tasks with meaningful interactions.
Key Tasks:
- Visit Units to Take Orders: Attend designated mental health units to speak with staff and, where appropriate, connect directly with consumers to understand their clothing needs and preferences
- Style and Prepare Packs: Return to the volunteer office to select clothing based on each person’s needs, preferred style, and size—curating personalised packs that reflect care and respect
- Use of Tote Bags: Place clothing in a tote bag provided by Creating for Charity, and complete a handwritten message tag to add a personal, dignified touch
- Coordinate Donations: Support sourcing and sorting of donated items, ensuring they are appropriate, good-quality, and seasonally suitable
- Maintain the Storeroom: Help keep the clothing pool organised, stocked, and welcoming
- Pop-Up and Mobile Wardrobes: Occasionally assist with delivering or setting up mobile or pop-up wardrobe offerings within units
Skills and Experience Required:
- Great interpersonal and communication skills, including listening and empathy
- Comfortable engaging with people in an acute mental health setting in a calm and respectful way
- Good organisational and sorting skills
- An interest in personal style and helping others feel good in what they wear
- Able to work independently, reliably, and with attention to detail
Shifts Available:
- Weekday mornings: 9:30am–12:30pm
- Weekday afternoons: 1:00pm–4:00pm

Maitland Matters

Maitland Mental Health Unit - new Maitland Hospital
Make a real difference in the lives of people experiencing mental health challenges by joining the Maitland Matters Volunteer Program at Maitland Mental Health Unit. .
This rewarding role involves providing calm companionship, supporting light engagement activities, assisting with the unit’s clothing pool, and helping set up welcoming communal spaces.
Key Tasks:
- Spend time with consumers in communal areas
- Support light activities (e.g. puzzles, colouring, music)
- Assist with sorting and preparing clothing donations
- Set up shared spaces and keep activity areas tidy
Skills Required:
- Kindness, calmness, and strong interpersonal skills
- Respectful and non-judgmental attitude
- Practical and reliable
- Comfortable in an acute mental health setting
- Committed to one regular shift per week (min. 12 months)
Shifts Available:
Weekday mornings (8:30am–12:30pm) or afternoons (1:30pm–5:30pm)
Bring connection, dignity, and warmth to someone’s day.
Communications and History
Hunter New England Mental Health - Mater Site, Waratah
Join us to help share the story of our volunteer service and promote mental health awareness in our community. You’ll assist with creating content for our Stronger Together newsletter and support mental health events by helping prepare engaging resources and displays. This role offers a great way to contribute your communication skills, learn new things, and make a positive difference.
Key Tasks:
- Help gather stories and information about our volunteer service to build a shared history.
- Assist with preparing and editing articles and content for the Stronger Together newsletter.
- Support the creation of resources and displays for mental health awareness events.
- Work with the Volunteer Manager and other volunteers to produce engaging materials for internal and external audiences.
- Ensure all communications are clear, consistent, and friendly.
Shifts Available:
Weekdays only.
- Mornings: 9:30 am – 12:30 pm
- Afternoons: 1:00 pm – 4:00 pm
Stronger Together

- Give back and make a tangible difference
- Improve your mental wellbeing through purposeful connection
- Become a valued contributor to public health in NSW
- Break down stigma and improve perceptions around mental health
- Gain communication skills, confidence, and hands-on experience
- Receive a reference after a qualifying period

| We'd Love to Hear From You |
At HNE Mental Health Volunteer Service, we value the voices of our volunteers, consumers, carers, staff, and community. Your feedback helps us strengthen our programs and ensure they reflect our CORE values of Collaboration, Openness, Respect, and Empowerment.
Whether you have a suggestion, concern, compliment, or general feedback — you're invited to share your thoughts with us. Your input is important, and you can choose to remain anonymous.

