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 Our Service

Hunter New England Mental Health is part of the Hunter New England Local Health District, providing a broad range of mental health services across both inpatient and community settings. Our care spans the spectrum—from prevention and early intervention to treatment, rehabilitation, and ongoing support.

Established around 2001, the HNE Mental Health Volunteer Service plays a valued role in enhancing the experience of consumers, carers, families, and staff.

On this site, you’ll find everything you need to know about our volunteer programs and how to get involved. If a role interests you and you meet the requirements, we invite you to apply online.

We want you! 

We are seeking volunteers who have empathy, a non-judgemental attitude towards mental health challenges, and who share our CORE values of Collaboration, Openness, Respect and Empowerment.  

Volunteers include people who want to make a positive difference to the lives of consumers, carers, staff and the broader service. We welcome volunteers from all life stages, backgrounds and value diversity within our service.

Our staff and consumers (patients) rely on volunteers, so we need you to be reliable and commit for a minimum of 3 hours per week or fortnight, over a minimum period of 6-12 months. 

Other things you need to know...

It is important you’re aware of the NSW Health mandatory requirements for volunteers. Prior to commencing with us as a volunteer, you will need to:

  • Be at least 18 years of age.
  • Undergo a National Police Check and for some roles, a Working with Children Check.
  • Comply with NSW Health vaccination and health screening requirements.
  • Agree to the NSW Health Code of Conduct.
  • Complete mandatory orientation and training.
  • Agree to comply with NSW Health policies and procedures. 

We will help you meet these requirements and complete the paperwork.

Once your application form has been received, we will contact you to organise a "meet and greet" in which we can discuss roles and assess your suitability for volunteering in HNE Mental Health.

There will be no financial cost to you when undertaking any of these checks or training.

Need help?

If you require assistance with your application or have any questions, please contact:

Erin Daley, Volunteer Manager on 0439 840 994 or Erin.Daley@health.nsw.gov.au 

Frequently Asked Questions (FAQs)

Q: Do you have designated roles for individuals with lived experience of mental health challenges? 

A: While we acknowledge and value the lived experience of mental health challenges that individuals bring, we do not have specific roles designated solely for individuals with lived experience. Our volunteer opportunities are open to all individuals who meet the necessary requirements and are passionate about supporting mental health. We do not offer "volunteer peer work". 

Q: Through volunteering with HNE Mental Health, can I count my hours towards an educational placement for a qualification I am completing (eg Peer Work, Counselling, Psychology etc)?

A: Unfortunately, we do not offer or support educational placements for volunteers. 

Q: Is there a minimum time commitment for volunteering?

A: Yes. While time commitments can vary depending on the role, we generally ask volunteers to commit to a regular schedule to help provide consistent and reliable support. As places in our volunteer program are limited, we usually ask for a minimum of 3 hours per week or fortnight, over a period of at least 6 to 12 months. Specific details will be discussed during orientation.

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Volunteer Roles

Connecting Through Craft

  • Get crafty and connect with visitors, staff, consumers with leave, other volunteers and others passing through the foyer area of the Mater Mental Health Centre
  • Provide an opportunity for people to "pause and engage" within the busy healthcare environment of the Mater Mental Health Centre 
  • Help provide directions to visitors and be a friendly and approachable first point of contact in the Centre. 
  • Different craft projects available throughout the year - let us know if you have any ideas! 
  • Volunteers also use the space to acknowledge mental health related awareness events throughout the year. 

Shifts available

  • Various morning and afternoon weekday shifts available

Clothing Pool & Style Support Volunteers

Are you passionate about style, organisation, and making a difference in the lives of others? We are seeking enthusiastic volunteers to help restart our clothing pool at the Mater Mental Health Centre in Waratah. This initiative supports our  consumers by providing access to clothing and essentials, ensuring they feel dignified and empowered during their stay.

Key Tasks:

  • Coordinate Donations: Proactively source and manage donations of new and good-condition second-hand clothing.
  • Sort and Process: Organise donations, assess items for suitability, and ensure they meet our guidelines.
  • Storage Management: Oversee the organisation and maintenance of storage spaces, keeping them tidy and well-stocked.
  • Pop-Up & Mobile Wardrobes & Style Support: Organise and host pop-up and mobile wardrobe and style support service allowing consumers more choice and agency. 

Skills and Experience Required:

For this role, we are looking for volunteers who have:

  • Organisational Skills: Ability to manage and organise donations efficiently.
  • Independence: Able to work independently and take initiative.
  • Calm Demeanour: Relate calmly to people experiencing mental health challenges.
  • Friendly and approachable: Excellent interpersonal skills, with a friendly and welcoming presence.
  • Interest in Style: Preferably have an interest in style and supporting consumers in selecting clothing/outfits.

Shifts Available:

Weekdays, times and days flexible and can be negotiated with the volunteer manager. 

Book Trolley Volunteers

Help our volunteers manage a small library and run a book trolley service for consumers of our acute inpatient units at the Mater Mental Health Centre in Waratah. 

Key Tasks

  • Processing donated books and magazines, including screening of suitable books and magazines for content. 
  • Organising and maintaining the Volunteer Library, including sorting and categorising books and magazines, and identifying books/magazines that require repair or disposal. 
  • Organising the book trolley by safely loading and unloading books and magazines and restocking as required. 
  • Safely transport the book trolley between the storage spaces and the Mater Mental Health Centre and within the units in the Centre as directed. 
  • Offer books and magazines to consumers, their carers and families in the Mater Mental Health Centre and provide general support and/or conversation to involve them in positive connections. 
  • Assisting with targeted appeals for donations of books and magazines as directed. 
  • Maintaining relationships with key staff at the Mater Mental Health Centre. 

Shifts Available

  • Monday to Friday from 1pm to 4pm (2 volunteers per shift) 

December Letters Project

A Collaborative Project between HNEMH Peer Workforce, HNEMH Volunteer Service, HNEMH Lived Experience Participation Unit and the Mater Mental Health Centre

Since 2020, Hunter New England Mental Health facilitated an initiative to distribute cards of kindness and hope to people who were spending the December holiday season in mental health units. We know that for many people this time is particularly challenging. This initiative is inspired by the US project ‘The Letters from No One’ and is commonly facilitated by people with lived experience of mental health challenges and their allies.

In 2023, around 300 cards were decorated, written and distributed across our mental health facilities in the District. 

We would love your support to roll out this project again in 2024! ​

Workshops will be held in the November/December period with dates and times yet to be confirmed. 

Communications and History Volunteer

Become a Communications and History Volunteer with Hunter New England Mental Health! Use your research and communication skills to document our service's history and create engaging content for our Stronger Together newsletter. Collaborate on mental health awareness events, crafting impactful resources and displays. Help preserve our legacy and promote mental health awareness while gaining valuable experience and making a difference in our community.

Key Tasks

  • Research and document the history of the volunteer service, compiling information and creating comprehensive records.
  • Undertake historical research projects related to our service, providing valuable insights and perspectives.
  • Assist with communications tasks, such as preparing content and editing the Stronger Together newsletter.
  • Promote and engage in various mental health awareness events and dates, collaborating with the Volunteer Manager and Connecting Through Craft volunteers to produce resources and organise displays.
  • Collaborate with the team to develop engaging and informative materials for internal and external audiences.
  • Ensure accuracy and consistency in all historical documentation and communications.

Shifts Available

Weekdays, flexible timing. Minimum commitment of 3 hours per week or fortnight over at least a 6-12 month period. 

Nexus Connect Volunteers

Join Our Nexus Connect Volunteer Program

Are you passionate about supporting young people? We are looking for compassionate volunteers to join our Nexus Connect Volunteer Program at the Nexus, Child and Adolescent Acute Mental Health Inpatient Unit at John Hunter campus.

Key Tasks: 

  • Engagement: Participate in creative and recreational activities with young people.
  • Companionship: Provide a friendly and empathetic presence.
  • Active Listening: Offer a non-judgmental space for conversations.
  • Motivation: Encourage participation in social and recreational activities.

Shifts Available:

  • Wednesdays: 3:30 pm - 5:30 pm
  • Sundays: 2:00 pm - 5:00 pm

Weekly commitment preferred

Skills Needed:

  • Strong communication and rapport-building skills
  • Creativity and enthusiasm for activities
  • Empathy, patience, and resilience in mental health settings
  • Commitment to regular attendance

Become a part of a team dedicated to making a meaningful difference in the lives of young people. Apply today!

Stronger Together

  • Help us build a strong and resilient community - healthy people, now and into the future

  • Invest your time with meaning and purpose and improve your wellbeing

  • Become part of an essential and valuable asset to NSW public health

  • Improve your perception of mental health challenges and help break down stigma

  • Develop your communication skills and confidence

  • Gain experience in a mental health service, including networking with professional staff

  • Obtain a reference after a qualifying period