Hero's Bridge

Friendly Caller (Battle Buddy Call Center) Job Description

Be the voice that brightens a day and the friend who makes a difference.

Goals of Position:
Friendly Callers play a vital role in combating isolation and supporting the mental wellness of veterans through compassionate outreach. By offering a listening ear, they provide emotional support, companionship, and a powerful reminder that someone cares.

Friendly Callers have made meaningful connections that brighten lives and ease loneliness. By being a consistent, caring presence, they help veterans feel seen, valued, and supported one conversation at a time.

Each call is unique, some may last just a couple of minutes, while others turn into rich, heartfelt conversations about anything and everything. No matter the length, every call matters and contributes to building a stronger, more connected community.

Duties and Responsibilities:
• Make friendly, non-clinical check-in calls to assigned veteran
• Log call details and any significant information using MyImpact
• Provide emotional support and active listening during calls
• Refer callers to Battle Buddy and Volunteer Coordinator for any unmet needs in the veterans life.

Time Requirements:
• 2–4 hours per month
• Minimum 6 month commitment preferred
• Flexible scheduling available – day, evening, and weekend shifts

Location:
• Remote – calls are made from your home
• Reliable phone and/or internet connection required

Work Environment:
• Quiet and private home workspace
• No physical demands beyond sitting and speaking

Skills & Qualifications:
• Basic Skills: Dependable, organized, and able to follow instructions
• People Skills: Friendly, empathetic, respectful communicator
• Technical Skills: Basic computer literacy and comfort using MyImpact (training provided)

No prior military experience is required – just a big heart and a willingness to listen.

Orientation & Training:
All volunteers are required to complete an orientation session through MyImpact before beginning their role, along with a background check. Ongoing support and continuing education opportunities will be available throughout the year to foster volunteer growth, confidence, and engagement.

Supervision:
Volunteers report to the Battle Buddy and Volunteer Coordinator  

Volunteer Benefits:
• Make a real difference in the lives of veterans
• Flexible hours to fit your lifestyle
• Volunteer from the comfort of your own home
• Gain experience in communication, support services, and mental wellness outreach
• Recognition and appreciation events throughout the year