Wildlife Reception | Wacol

Help Us Welcome Every Wild Guest

IMPORTANT NOTE:
Currently we only have capacity for the following reception shifts:
Sun Wednesdays 5pm - 10pm
Sun Fridays 5pm - 10pm

 

What to expect

This rewarding role would suit applicants who are passionate about Australian wildlife and dedicated to improving their welfare, who are outgoing and enjoy meeting new people, and have great computer and administration skills.  In this role you will provide vital help to all creatures great and small by being the ‘face’ of the RSPCA Wildlife Hospital, greeting people as they bring animals in, entering critical data onto the RSPCA systems, answering telephone calls from wildlife carers, local vet surgeries and other RSPCA departments, and other general administrative tasks as required.

Please note: In this role, you will be the first point of call for members of the public, staff and volunteers bringing in injured or deceased wildlife.  As such you will need to possess a certain level of resilience when handling these situations.

What are the benefits?

🧑‍💼 Gain valuable skills and experience in administration while further developing your customer service abilities
🏥 Experience the day‑to‑day operations of a busy wildlife veterinary clinic
🦜 Enjoy up‑close exposure to a wide range of wildlife species, from common to endangered
📚 Learn more about Australian wildlife, including species identification and natural behaviours
🤝 Be part of a supportive team of enthusiastic, hardworking individuals who will help you grow and learn

What are the tasks?

👋 Greet members of the public and registered wildlife carers as animals are brought into the hospital
📋 Record accurate details for incoming and outgoing animals
🐾 Assist staff with animal handling as required
🧹 Ensure reception waiting areas and consultation rooms are clean, tidy and welcoming at all times
📞 Liaise with wildlife carers regarding placement of injured or juvenile animals, birds and reptiles
☎️ Answer general telephone enquiries from wildlife carers
⌨️ Complete additional data entry tasks and administrative duties as required
🔄 Assist in other areas of the hospital when reception tasks are up to date

What skills and characteristics do I need?

🔞 Be over 18 years of age
🗣️ Excellent communication and customer service skills
😊 A confident, friendly and positive nature, making people feel welcome during difficult moments
🤍 Willingness to support people through delicate and sometimes challenging situations
✅ Reliable, with the ability to work independently, take initiative and multitask
💻 Computer literacy, including a sound working knowledge of Microsoft Word and Excel
🐾 Willingness to learn animal handling techniques and housing requirements for incoming wildlife

When can I volunteer?

We currently have the below shifts available only:

  • Mondays: 8am-12:30pm, 4pm-8pm or 5pm-10pm
  • Fridays: 4pm-8pm or 5pm-10pm
  • Saturdays: 8am-12:30pm, 12:30pm-5pm, 4pm-8pm or 5pm-10pm
  • Sundays: 8am-12:30pm, 12:30pm-5pm, 4pm-8pm or 5pm-10pm

Orientation and animal training will be required.

 

Important Reminders:

It is a requirement that before handling animals at the RSPCA you have an up to date Tetanus vaccination.

If you are ready to join the RSPCA Qld team, please click "Fill in an application" above. For further information, please contact us at volunteering@rspcaqld.org.au