Membership Services

At the YMCA, we're more than a gym. We're a place where you can be yourself, meet new friends and have fun. At our Health and Fitness Centres we support our members as they strive to reach their potential and work toward their goals as part of an inclusive, caring and healthy community. Volunteers in this role assist YMCA Membership Services staff.

Some major duties may include:

  • Providing information on all programs, services and facility.
  • Meeting and greeting members as they arrive and leave.
  • Conducting tours/member experiences.
  • General customer service.
  • Answering incoming calls.
  • Representing the YMCA in a responsible and professional manner.
  • Being positive, helpful and welcoming at all times.
  • Building relationships with members and introduce them to other members, staff and volunteers.
  • Delivering YMCA service responsibly, honestly, respectfully and with care.

Time Commitment:

  • Minimum of at least six months; one hour per week, flexible

Qualifications:

  • Minimum age 13.
  • Volunteers 18 and above will need to provide a Vulnerable Sector Screening from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
  • Effective communication skills.
  • Friendly and welcoming.
  • Willingness to meet and greet new and potential members.