IRCO

Program Description: IRCO’s Tax Support Program, in partnership with the IRS’s Volunteer Income Tax Assistance (VITA) Program, provides free, high-quality tax assistance to eligible taxypayers in the Portland Metro area. Clients include low- to moderate-income individuals and families, people with disabilities, seniors, and immigrant and refugee community members. This program ensures accurate tax preparation, maximized credits and refunds, and improved financial stability through accessible, culturally specific support. By offering free tax preparation services in multiple languages and locations, IRCO reduces financial barriers to professional tax assistance. Volunteers play a vital role in providing direct client support, receiving training and certification to serve as intake specialists or tax preparers.

Intake Specialist Volunteer Position Description: Intake Specialists greet community members as they arrive for appointments at IRCO’s tax clinics, creating a welcoming atmosphere. They conduct intake interviews, support taxpayers in completing intake forms, screen taxpayers to determine the type of assistance needed, and confirm that clients have the necessary documents to file their tax returns.