We Are With You Stoke-on-Trent

About the role

This is an exciting opportunity to use and develop your administrative skills to support the day-to-day work of the Administration team within our Stoke-on-Trent service. As part of the team, you will provide a warm and friendly welcome to clients and visitors to the service, answer phone calls from clients, direct them appropriately, and undertake other general administrative tasks to ensure the service runs smoothly and effectively.

Location and Time Commitment

• Stoke Community Drug & Alcohol Service, Unit 2, Whittle Court, Town Road, Hanley, Stoke-on-Trent, ST1 2Q
• Flexible hours, Monday to Friday

Main Tasks and Responsibilities

• Helping to create a warm, welcoming and professional atmosphere for clients and visitors

• Screening of phone calls to ensure clients  get to the correct team or most appropriate member of staff

• Keeping the reception area tidy and up to date by maintaining clear, relevant, and current information displays

• Meeting and greeting clients at Reception

• Providing basic information and advice on the service offer in Stoke

• Supporting the administrative team with their tasks, including scanning, copying and filing

What skills will you need?

• A friendly, positive and approachable manner

• Ability to work with people in a non-judgmental and solution-focused way 

• Able to work independently and as part of a diverse team

• Ability to emphasise with the challenges faced by the people using our services

• Able to follow instructions and act on own initiative within set boundaries

• IT literacy; previous experience of basic data entry and working on recording systems may be helpful

• Good command of the English Language both verbally and in writing

• Ability to respect and maintain confidentiality

What's in it for you?

• Access to relevant training and ongoing role-specific guidance, support and additional learning opportunities throughout your time with us

• Opportunity to use and develop your skills as part of giving back to your local community

• Volunteer alongside a friendly and professional team that makes a real difference to people’s lives

• Gain valuable experience and insight into the inner workings of a Community Drug and Alcohol service

• Regular contact and support at every stage of your journey as a volunteer, including an assigned member of staff for supervision and development

• Reimbursement of out of pocket expenses, in accordance with our Volunteer Expenses policy

• An opportunity to feedback about your experience volunteering with us

• Access to We Are With You employee assist programme

Requirements 

Please note that we require you to be a minimum of 18 years of age to be considered for this volunteering role

This role is subject to a Disclosure & Barring Service (DBS) check at a Standard Level

Download the Role Description - Administration Support Volunteer

If you have questions about this role or volunteering with our CDAS service then please contact us using the details below:

jess.booth@wearewithyou.org.uk

07905007038