Appointment Reminder Volunteer - Hammersmith & Fulham
Role Description
When patients miss appointments, it delays their care. Help our team understand why a patient might not be able to make an appointment and support them to find a solution so they can come. You could help them arrange a translator, change the date of their slot or advise on public transport.
You’ll be making a massive difference to a patients’ experience and help us reach more people who need our help.
Location: St Charles Centre for Health and Care
Availability: 4 hours per week, between Monday-Friday 9am-5pm
Help the Nursing Team:
- Help the team reach patients with upcoming appointments
- Support vulnerable patients to clearly understand where and when they have appointments, and work with them to find how they can best attend
- Ensure that patients who are at risk of poor health outcomes get to see clinicians and access the care they need
Gain Valuable Skills
- Communication skills
- Empathy and patience
- Problem-solving skills
- Administrative skills
- Teamwork
Desirable Qualities
- Excellent communication
- Empathetic & patient
- Respectful & discreet
- Some previous NHS experience
- Confident taking calls, with experience of booking appointments
- Minimum 6 months commitment
- Enhanced DBS Required
