Appointment Reminder - Podiatry Brent & Harrow
Appointment Reminder - Podiatry
We’re looking for a volunteer to support the Podiatry team by calling patients to remind them of their appointments, answering queries and helping with other admin duties to support the team.
When patients miss appointments, it delays their care. Help our team understand why a patient might not be able to make an appointment and support them to find a solution so they can come. You could help them arrange a translator, change the date of their slot or advise on public transport. You’ll be making a massive difference to a patients’ experience and help us reach more people who need our help.
Availability
This role is available Mon-Fri 9am-5pm. Shifts will be for 4 hours per week.
Location(s)
- Alexandra Avenue Health Centre
- Willesden Centre for Health and Care
Role duties:
- As part of the team, you’ll contact patients to remind of their coming up appointments
- You’ll update all patients details where necessary
- You’ll demonstrate good customer care relations on the phone with patients, valuing each individual
- You’ll undertake light admin duties where necessary like helping with outgoing mail, filing and other tasks
- You’ll ensure that all queries are dealt with in an efficient, helpful and courteous manner
Skills and experience:
- Has excellent communication skills, is empathetic and non-judgemental
- Treats all people with politeness, dignity and respect
- Has patience and the ability to relate and respond well to people
- Understands the importance of confidentiality and following procedures
- Is able to work on own initiative and as part of a team
- Is reliable and punctual
- Has good IT and administrative skills
- Multi-lingual (desirable)
