Volunteering at CLCH

Meet & Greet Children's Clinic Volunteer - Merton 

Come and volunteer at our Well Baby Children’s Clinics and help create a friendly, welcoming and helpful environment for our patients.

As a friendly face at the clinic, volunteers offer directional advice and practical assistance to patients and visitors. Taking time with patients to solve queries and answer questions, you’ll help make sure the clinic runs smoothly and efficiently, with great quality patient experience. 

Availability

Shifts will be for 4 hours per week at one of the following:

• West Hill in the Park Children's Centre, Tuesday PMs
• Putney Mead Medical Practice, Wednesday PMs
  
• York Gardens Children’s Centre, Thursday AMs

Role duties: 

• You’ll meet and greet patients, relatives and visitors with a friendly and polite welcome
• You’ll direct/accompany patients, families and visitors to the waiting room and/or clinic rooms
• You’ll direct enquirers to appropriate members of staff
• You’ll answer face to face enquiries and provide information where appropriate
• You’ll provide information on local amenities such as public transport and availability of refreshments
• You’ll answer general queries about the services
• You’ll help collect feedback from customers and visitors, such as our Friends and Family Comment Cards

Skills and experience: 

Essential

• This role is open to volunteers over 18 only
• You’ll be friendly and polite
• You’ll be comfortable approaching patients and visitors in a confident and caring manner
• You’ll have good listening skills
• You’ll be sensitive and tactful, with emotional resilience
• You’ll be reliable and good at time keeping
• You’ll keep calm in a busy and dynamic clinic
• You’ll work on own initiative and ask for help when needed

Desirable

• Reception and administration experience
• Experience in a patient facing role

Read the full role description here