Volunteering at CLCH

Role Description

We’re looking for a volunteer to support the Diabetes team by calling patients to let them know about, and encourage them to sign up to our diabetes education programme. This programme empowers patients living with diabetes to understand more about their condition so they can live well and keep healthy. You’ll be calling them to offer this programme, answer queries and help with other admin duties to support the team.  

Your role will also help our team to understand why a patient might not be able to or want to attend the session so we can learn from this and make adjustments. You’ll be making a massive difference to a patients’ experience and help us reach more people who need our help.

Locations

Honeypot Lane Health Centre

Availability: 4 hours per week, Monday - Friday 9am - 5pm

Make a Difference in Local Communities

• As part of the team, you’ll contact patients to let them know about the diabetes education programme (Desmond) and encourage them to attend
• You’ll update patients details where necessary.
• You’ll demonstrate good customer care relations on the phone with patients, valuing each individual.
• You’ll undertake light admin duties where necessary like helping with outgoing mail, filing and other tasks.
• You’ll ensure that all queries are dealt with in an efficient, helpful and courteous manner.          
• You can help with the education sessions, attending to support patients and the smooth running of the class

Gain Valuable Skills

• Support the delivery of healthy lifestyle programmes

• Develop stakeholder engagement skills

• Gain experience working in a healthcare setting

• Contribute to a project with real-world impact

• Learn about the importance of nutrition in overall health

Desirable Qualities:

• Ability to work independently and as part of a team

• Reliable, punctual, and detail-oriented

• Comfortable with IT and administrative tasks

• Strong organizational and communication skills

• Passion for helping others and improving community health.

• Minimum 6 month commitment