Patient Feedback Volunteer - Diabetes Service
Could you help enhance the experience of our patients?
- An expected time commitment of two hours, twice a month
- Volunteer role, agreed expenses paid
- Location: Ealing, West London
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s quick and anonymous way for patients to give views after receiving NHS care or treatment.
Clinicians may not have the time to support patients to complete the survey or may feel that they are influencing the survey results if they do offer support. Additionally, patients may not want to complete the survey whilst they are still undertaking assessment or intervention from our teams. As a Patient Feedback Volunteer you will be part the Diabetes Service to significantly increase patient feedback response rates, contributing to important continuous improvement of the service which is patient feedback led.
In return we will offer you:
• An exciting opportunity to be part of an innovative service that will make a real difference to our patient care.
• An induction, training, support and supervision in your role
• Agreed and reasonable out-of-pocket expenses
• An excellent opportunity to build on your skills and understanding of the NHS
If you're interested in becoming a Patient Feedback Volunteer, please apply online. For more information, contact West London NHS Trust Volunteer Services on:
07484 484 279
Closing date for applications is Thursday 14th May 2026
