Appointment Reminder Volunteer
Could you help us reduce our patient non-attendance rates so that their care is not delayed?
There is an expected minimum commitment of once a week for at least 6 months.
- Volunteer role, expenses paid
- Location: Ealing, Hounslow or Hammersmith & Fulham (West London)
Our Community and Recovery Mental Health Services work across Ealing, Hounslow and Hammersmith and Fulham offer a range of mental health services. As an Appointment Reminder Volunteer you will be volunteering alongside our Health Centre Administration staff by calling patients to remind them of their appointments.
When patients miss appointments, it delays their care. You will provide essential support to our patients by helping them prepare for their appointments and help the team understand why a patient might not be able to make an appointment and support them to find a solution so they can come. You could help them arrange a translator, change the date of their slot or advise on public transport. You’ll be making a massive difference to a patients’ experience and help us reach more people who need our help.
In return we will offer you:
• An exciting opportunity to be part of an innovative service that will make a real difference to our patient care.
• An induction, training, support and supervision in your role
• Agreed and reasonable out-of-pocket expenses
• An excellent opportunity to build on your skills and understanding of the NHS
If you could be a Appointment Reminder Volunteer or would like more information, please contact West London NHS Trust Volunteer Services on:
07484 484 279
Closing date for applications: Wednesday 1st April 2026
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