Tour Guides are costumed volunteers who lead scheduled overview tours for travel groups.

The Tour Guide program is supported jointly by Volunteer Engagement and Travel Trade. Tour Guides use Heritage Park’s approved tour materials to introduce visitors to the Park, share key stories from Western Canada’s history and create a welcoming, organized experience for each group.

What You’ll Be Doing

• Welcome groups at the designated meeting location and begin tours on time
• Lead walking tours throughout Heritage Park in period-appropriate clothing
• Share historical information and stories using approved tour materials
• Explain relevant meeting locations, schedules and time limits
• Help groups remain together and remain attentive to guest safety
• Adjust your delivery to suit the interests, needs and backgrounds of different groups
• Share guest feedback and tour-related information with the appropriate staff

This Role May Be a Good Fit If You

• Enjoy storytelling, public speaking and meeting new people
• Are organized, punctual, flexible and comfortable working independently
• Can learn and follow Heritage Park’s tour materials and timing guidelines
• Have experience in customer service, communications, tourism or working with diverse groups
• Can maintain awareness of guest safety while leading a group
• Speak an additional language (an asset, but not required)

Training and Support

Tour Guides receive training and access to Heritage Park’s tour materials before leading groups. Training focuses on the tour route, key historical stories, guest engagement, safety, group management and the practical details needed to provide a consistent tour experience.

New Tour Guides may also have opportunities to observe or practise with experienced guides before leading a group independently.

Scheduling and Commitment

Tour opportunities are based on group bookings and Heritage Park’s operational needs. Shifts are available on weekdays, weekends and holidays. Tour Guides choose from available opportunities based on their schedules and the requirements of each booking.

Tours generally involve walking and speaking outdoors for approximately one hour, with additional time before and after the tour to prepare, welcome the group and complete any required follow-up.

Costuming and Working Conditions

• Heritage Park provides period-appropriate costuming.
• Volunteers provide their own footwear as approved by the Costume Department.
• The role requires prolonged standing and walking over uneven ground.
• Tours take place outdoors and in non-climate-controlled environments, including during hot, cold or changing weather.