Emergency Department Volunteers
Emergency Department Volunteer
Emergency Department Volunteers provide non-clinical support to patients and their families in a fast-paced care environment. They help create a warm, supportive atmosphere while serving as a liaison between patients, visitors, Emergency Department staff and the security team.
Primary responsibilities may include:
- Welcoming and assisting patients, families and visitors
- Providing general information and directions within the Emergency Department
- Supporting communication between patients, families, clinical staff and security personnel
- Helping maintain a calm, organized and welcoming waiting area
- Assisting with additional non-clinical needs as assigned
Role requirements:
Volunteers should be comfortable taking initiative and interacting with patients, families and staff in a busy environment. This role may include assisting with patient transportation by wheelchair. Wheelchair training is provided. Strong interpersonal skills, a calm demeanor and a service-oriented approach are essential.
