Retail Roles

Volunteer in Retail with Tŷ Hafan

At Tŷ Hafan, we support children with life-shortening conditions and their families; providing care, comfort and support, and creating precious memories together when it matters most.

Our shops play a vital role in making that care possible.

Every donation your sort, every item you help sell and every customer you serve, helps fund specialist nursing care, family support, and end-of-life services across Wales.

We welcome volunteers from all backgrounds. Please let us know in your application if any adjustments are needed for your chosen role, and we’ll work with you to support this.

How you can help

• Welcoming and serving customers, creating a friendly atmosphere
• Sorting, steaming, and displaying donations
• Supporting sales that fund children’s care
• Helping keep our shops vibrant and sustainable.

Your impact as a retail volunteer

By giving your time in one of our shops, you help:

• Fund vital care for children and families who need us most
• Create precious moments for families, both at the hospice and in their homes
• Protect the environment by giving donated items a second chance
• Keep our communities connected, welcoming everyone through our doors.

Quite simply, your time helps families make memories that last a lifetime.

The benefits of volunteering

Volunteering with Tŷ Hafan isn’t just about giving, it’s about what you gain too:

• Be part of something meaningful – Make a genuine difference in your community
• Boost your wellbeing – Feel good knowing your time has real impact
• Meet new people – Build friendships and be part of a supportive team
• Gain valuable experience – Develop retail, customer service, and teamwork skills
• Enjoy volunteer perks – Including a staff discount in our shops.

Bring your interests and expertise

Do you love books, fashion, jewellery, or have a keen eye for antiques or collectibles?

We’re always looking for volunteers with a special interest or knowledge, your passion could help us spot hidden treasures, create beautiful displays, and maximise the value of donations to support our care.

If you’re not sure which role suits you, or don’t have time to complete a full application, you can register your interest using our short form here.

If you’d like to try a role before applying, email volunteering@tyhafan.org or call 02920 532 254 to arrange a trial or shadowing opportunity.

Be part of something truly special, apply to volunteer today.