Retail Roles


Thank you for your interest in volunteering for Tŷ Hafan and taking the first steps in helping us to make a short life, a full life.

Our current Volunteer Vacancies are outlined below. There is a huge range of ways you can volunteer for Tŷ Hafan, and it really doesn’t matter how much time you give. Every hour is precious and gratefully received.

Once you have found a role you like the sound of, you can apply by clicking the title of the general interest and then click the "fill in an application" button.

If you are interested in volunteering for Tŷ Hafan but the role you would like to do is not listed below, please get in touch with us at volunteering@tyhafan.org
We are open to discussing and creating new roles which suit you, your skills and/or experience. 


Overseas Applications

Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so we are not able to support any overseas VISA applications.


Useful Links

Ty Hafan's Volunteer Handbook

Volunteering FAQs - Ty Hafan

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Retail Roles

Retail Stockroom Volunteer - Adults - All Regions

We would love to have you on our team!

As a part of this opportunity, you will get to do many different things; such as taking and sorting donations, making the shop look attractive to customers and performing various other tasks. 

Whatever time or skills you have to donate, you can make a difference to the lives of life-limited children and their families in Wales, today. 


About the role:

This role will be based at your local Tŷ Hafan charity shop, working as part of a team of volunteers assisting the Shop Manager.  

Our shops are open Monday-Saturday, 9am-5pm and we are entirely grateful for any time you are able to donate; whether that's 2 hours a week, a half day each week or multiple days per week.

This opportunity is a great way to learn new skills and have fun at the same time.

Funds raised in our shops go directly towards caring for the entire family, from complimentary therapy treatments for children, to respite care for families, to sibling support activities & experiences. By volunteering, you directly help us to raise vital funds for children with life-shortening conditions and their families.


If you think you may be ready to join the Tŷ Hafan family and start making a meaningful impact on the lives of children with life-shortening conditions, and their families, please click here to view a full role description or here to fill in an application form.


Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so are unable to support any overseas VISA sponsorships/applications. 


Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch 


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Till & Customer Service Volunteer - Adults

 

About the role:

This role will take place at your local Tŷ Hafan charity shop, working as part of a team of volunteers assisting the Shop Manager.  

Our shops are open Monday-Saturday, 9am-5pm and we are entirely grateful for any time you are able to offer; whether that's 2 hours a week, a half day each week or multiple days per week. Please see below for specific shift availability for this shop.

Funds raised in our shops go directly towards caring for the entire family, from complimentary therapy treatments for children, to respite care for families, to sibling support activities & experiences. By volunteering, you directly help us to raise vital funds for children with life-shortening conditions and their families.


If you think you may be ready to join the Tŷ Hafan family and start making a meaningful impact on the lives of children with life-shortening conditions, and their families, please click here to view a full role description or here to fill in an application form.


Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so are unable to support any overseas VISA sponsorships/applications.


Shop areas:

Aberdare

Abergavenny

Barry High Street

Caerphilly

Cardigan

Carmarthen

Cwmbran

Cowbridge

Lampeter 

Llanelli 

Newport

Neath

Port Talbot

Porthcawl 

Penarth

Talbot Green 

Whitchurch 


Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Volunteer Retail Assistant - Under 18

Do you want to make a positive impact in your area and have fun at the same time?

If you are aged 16 or older, you can join our amazing team of volunteers and help us to raise vital funds for children with life-shortening conditions.

This role offers a variety of different experiences, including learning how to merchandise and price items. You will also meet with people from diverse backgrounds and cultures, as well as gain valuable skills and experience for your future career.

We would love to have you on our team!

Whatever time or skills you have to donate, you can make a difference to the lives of children with life-shortening conditions, and their families in Wales, today. 


About the role:

This role will be based at your local Tŷ Hafan charity shop, working as part of a team of volunteers assisting the Shop Manager.  

Our shops are open Monday-Saturday, 9am-5pm and we are entirely grateful for any time you are able to donate; whether that's 2 hours a week, a half day each week or multiple days per week.

Funds raised in our shops go directly towards caring for the entire family, from complimentary therapy treatments for children, to respite care for families, to sibling support activities & experiences. By volunteering, you directly help us to raise vital funds for children with life-shortening conditions and their families.


If you think you may be ready to join the Tŷ Hafan family and start making a meaningful impact on the lives of children with life-shortening conditions, and their families, please click here to view a full role description or here to fill in an application form.


Please note, while we at Tŷ Hafan pride ourselves on being inclusive of all individuals who wish to volunteer, we are not currently a sponsor license holder so are unable to support any overseas VISA sponsorships/applications. 


Shop areas:

Aberdare 

Abergavenny

Cwmbran

Carmarthen

Cardigan

Lampeter

Llanelli

Neath 

Port Talbot 

Porthcawl 

Penarth 

Talbot Green

Whitchurch 

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Duke of Edinburgh / Welsh Bac Opportunities

The Duke of Edinburgh’s Award - The JCB Academy

Welsh Baccalaureate and the University of Bath | Student bloggers

If you are aged 16+, we can support you in obtaining your Duke of Edinburgh or Welsh Baccalaureate Award.

These opportunities are available at one of our 18 Charity Retail Shops across Wales.

If you think you may be ready to join the Tŷ Hafan family and start making a meaningful impact on the lives of children with life-shortening conditions, and their families, please click here to view the full role description or here to fill in an application form.

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Retail Maintenance Volunteer

Retail Maintenance Volunteer

Maintenance Volunteers provide vital assistance in helping us to maintain our Retail buildings and to ensure our shops are well presented and inviting, as well as being a safe and welcoming work environment for our staff and retail volunteers.


• Minimum age requirement: 18

• Location: Shops across South & West Wales (using company vehicle)

• Hours: Flexible (min 4 per week, Mon-Fri)


 

The purpose of this role

  • To assist the Retail team with maintenance related tasks 

 


Activities you will be involved in:

  • Internal painting
  • Changing lightbulbs
  • Minor cosmetic repairs
  • Supporting with any other general D.I.Y and maintenance tasks as needed

We understand that not all tasks will suit all volunteers, so your likes, dislikes, strengths and preferences will be considered when allocating tasks. All tasks will be issued under instruction from the Shop Support Team with transport, materials and access to tools provided.


What skills will I need?

  • Attention to detail
  • Ability to work as part of a team and independently
  • Ability to work safely and to not endanger yourself or others, maintaining a safe working environment at all times
  • Experience or a keen interest in DIY/maintenance related tasks (professional or hobby)

Information on training provided

  • Full induction provided by our volunteering and Retail department
  • Health and safety training
  • Support and guidance from the Facilities team
  • Regular volunteer meetings

Benefits of volunteering:

  • Become part of the Tŷ Hafan team and family
  • Meet new people and make new friends
  • Personal satisfaction of giving back to the community and helping to make a difference
  • Sharing/gaining new skills, knowledge and experience to help Tŷ Hafan achieve their goal
  • Opportunity to obtain a professional reference after 3 months (if required)
  • Most importantly - have fun!

Application information:

You can apply by clicking the “apply now” button below. You will be asked to complete a volunteer application form and provide two references.

If you are unable to provide references for any reason, please do not be discouraged from applying. Just pop us a message and we will be able to help.

If volunteering at Head Office, a Basic DBS check is required. Hospice based volunteers will require either a Standard or Enhanced DBS.

If you have any questions before applying, please feel free to email volunteering@tyhafan.org


This role is purely voluntary, and this arrangement is not meant to be a legally binding one or an employment contract.

Social Media Marketing Volunteer - Retail Shops

Age limit: 17+

Location: Across Wales in one of our 18 shops listed below

Time commitment can vary based on your availability, but we would ask for 2 hours per week as a minimum

About us

Tŷ Hafan is a leading Welsh children's charity, with our hospice and headquarters based in Sully, Vale of Glamorgan.

We provide comfort, care and fun to children with life-shortening conditions, whilst supporting their families and helping them to make a short life, a full life; creating precious memories and helping them to make the most of the time they have together.  

Tracy Jones, Director of Family Wellbeing and Outreach Services for Tŷ Hafan, said: “When families are told that their child’s life is going to be short, their whole world changes. It changes again when they realise they must consider end of life care, and again, when they finally lose their child.

“Tŷ Hafan is there to provide endless support to families from the moment their world changes.

“We can’t give a family more time, but Tŷ Hafan can make sure those families who find themselves facing a nightmare such as those faced by families in our care, have the time and the support they need.”

About our Tŷ Hafan shops 

With 18 locations across South & West Wales, our shops are pivotal in raising funds to help us provide comfort, care and support to children and their families across Wales. 

As well as raising funds, our shops are a presence in the communities we serve and are an important means of promoting the Tŷ Hafan brand in the community.  

Our shops are managed by a small paid team with the support of our volunteers, who so generously give up their time, and with the support of our donors whose stock allow us to keep our shops full and appealing to our customers. 

Why do we need your help? 

Each of our shops is unique thanks to our diverse shop teams and the fantastic donations we receive from our supporters. We want to celebrate and promote our shops to increase engagement and brand reputation, in the hopes of encouraging more people to shop with us, donate to us, volunteer with us and to become supporters of Tŷ Hafan.  

What will you be doing?

This is an exciting opportunity to help us to maximise engagement, promote our products and raise awareness of Tŷ Hafan's campaigns. As a Social Media Marketing Volunteer, you will be involved in: 

  • Researching and creating creative content for our Shops Instagram channel 
  • Advertising products we have for sale  
  • Thinking of innovative ways to drive engagement and increase followers to our Shops Instagram channel 
  • Photography and producing videos for Stories 
  • Keeping up to date with current trends 

What type of volunteer are we looking for? 

Ideally you will have experience or a keen interest in using social media and producing content, particularly for Instagram. You will also have good written communication skills with good attention to detail and the ability to think creatively. Photography experience is desirable but not essential. 

What difference will you make? 

Our Shops Instagram presence is something we really need help developing to promote our shops. Our shops are one of our main income streams for raising much needed funds to support children in Wales with life-limiting illnesses, but we would like to have a bigger impact and reach a new audience!   

You will be helping to essentially encourage more people to visit our shops, to buy and to donate, so that we can raise more money for the children and families in our care.  

Our volunteers are the bread and butter of the charity and we really couldn't carry on without them. You will be part of an amazing family of like-minded individuals who all want the same thing - to see our hospice thrive and to see smiles on the faces of young children!  

Information on training provided:  

You will be fully briefed by the Tŷ Hafan team and a full induction will be provided to include:

  • Social Media Marketing Training
  • Privacy and Data Protection
  • Tŷ Hafan’s Brand Guidelines
  • Other ad-hoc training relevant to your role

· Benefits of Volunteering   

  • Become part of the Tŷ Hafan team and family
  • Meet new people and make new friends
  • Personal satisfaction of giving back to the community
  • Gain new skills, knowledge and experience
  • Sharing your skills, knowledge and experience to benefit Tŷ Hafan’s goal
  • Gain experience for your CV
  • Most importantly – have fun!  

Expenses/Travel information 

Reasonable travel expenses will be reimbursed. 

How to apply:

The first step is to fill in an application form. You can do so by clicking the “Fill in an application” button on the top of this page.

You will be asked to complete an application form upon joining and provide details of two referees (1 professional & 1 character) and a basic DBS check will be required for this role. 

 

Make a real difference to children in Wales with a life-shortening condition by becoming a Social Media Volunteer today!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Volunteer Catering Assistant

Good food is central to the care we provide, from catering for specialist dietary needs in the everyday, to special occasions such as our annual memorial event.

About the role:

This role will be based at the Ty Hafan Hospice in Sully, assisting our friendly team of kitchen staff.

The kitchen is situated immediately off the main lounge, the central hub of the Hospice, where families come together to eat breakfast, lunch and dinner prepared by our talented head chef Jayne, and the rest of the team, Dave and Julia.

For our children and their families, mealtimes provide comfort, a sense of normality and a chance to socialise. Without the stress of shopping, planning and clearing up - we take the pressure off.

Please click here to download a full role description: Volunteer Kitchen Support RD

Age requirement: 18+
Time commitment: Flexible Monday-Sunday, Breakfast/Lunch/Dinner time.

Application information:

  • You can apply by clicking the “fill in an application” button to the right of this page.
  • You will be asked to complete a volunteer application form and provide two references.
  • If you are unable to provide references for any reason, please do not be discouraged from applying. Just pop us a message and we will be able to help.
  • A Standard DBS check is required for this role. We cover the cost of the DBS.


If you have any questions before applying, please feel free to email 
volunteering@tyhafan.org 

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Mission Statement

About us

Tŷ Hafan is a leading and much-loved charity that provides life-changing care and support to children with life-shortening conditions and their families who live in Wales.

At our welcoming and vibrant hospice in Sully, and in communities and homes across the country, we do all we can to help families enjoy time together and create precious memories.

We’re also a safe and loving haven when a child is close to the end of their life, providing comfort and expert care in a family’s darkest hours and beyond.

Put simply, we are a vital lifeline to our families. Easing their worries. Giving them hope of a brighter future. And helping them enjoy life again.

What do we mean by life-shortening?

We use the term life-shortening to describe a child not expected to live beyond 18 years of age.

Since we began in 1999, we’ve supported over 1,100 children and their families… and demand continues to grow. 


Our Vision

A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose

No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values

We make a difference by...

  • Demonstrating compassion
  • Providing excellent service
  • Working together
  • Taking ownership

Every year Tŷ Hafan has to raise £4.5 million to provide its free services to families in Wales.