Tech Help
This volunteer opportunity is currently available at:
- University Place - *Please note that these volunteer roles will not begin until October 2026.* - 2 volunteer opportunities will be available, each with shifts on Tuesdays from 11 am to 1 pm.
Interested in helping customers with basic computer skills? Tech Help is a drop-in program that offers one-on-one assistance a variety of basic computer and software skills such as using email, getting started with MS Word & Excel, understanding computer files, and using apps.
Position Description: Tech Help volunteers provide basic one-on-one assistance using Library and personal computers, phones, and tablets.
Qualifications & Skills Needed:
16 or older
Ability to assist library customers in connecting to the public Wi-fi network with laptop computers, phones, and tablets
Familiarity with major web browsers, search engines, and email platforms
Basic knowledge of iOS and Android devices and how to install apps
Basic knowledge Microsoft Word and Excel
Understanding of how digital files are stored on devices and in the cloud
Ability to troubleshoot minor software issues (no hardware support)
Ability to work with minimal guidance from staff
A patient and understanding demeanor
Time commitment: 2 hours a week on a consistent schedule. Schedule will vary depending on the location.
Physical requirements:
Movements of the wrists, hands, and/or fingers to use computers, phones, and/or tablets
Visual acuity to see computer, phone or tablet screens
Training Provided:
Customer service expectations
Library digital collections and online services, such as eBooks and databases
Benefits for the Volunteer:
Support library customers in improving their confidence using personal and library technology
Opportunities to learn about new technologies and apps
Volunteers may ask for documentation of hours served
