Greet & Guide Volunteer
Finding your way around an unfamiliar environment can add stress to a visit. Our Greet & Guide Volunteers are often the first friendly faces patients and visitors meet when they arrive, providing a warm welcome, reassurance, and practical support.
Based around our main entrances and key hospital corridors, Greet & Guide Volunteers help people navigate the hospital site. They are there to help patients and visitors locate specific wards, departments, outpatient clinics and assist with general enquiries.
Such support plays a vital role in creating a positive experience from the moment patients and visitors walk through our doors.
Role Tasks
The types of tasks you may carry out as an Activity Volunteer include:
- Provide a warm and friendly welcome to anyone coming into the hospital.
- Provide wayfinding assistance, escorting or directing patients, visitors and staff.
- Provide reassurance and support to patients and visitors who may be feeling anxious.
- Assistant patients using hospital wheelchairs (once training has been provided).
- Ensuring there is a supply of wheelchairs in all entrances and that entrances are kept tidy and clutter free.
- Signposting to support services and local amenities.
- Provide patient liaison support for patients attending appointments on their own.
- Assisting with parking and other queries referring to relevant staff as appropriate.
Skills / Qualities required for this role
- A friendly, positive, approachable manner.
- Ability to be empathetic, patient and calm.
- Ability to work as part of a team.
- Able to use own initiative within the boundaries of the volunteer role.
- Excellent communication and interpersonal skills.
- Be willing to learn the hospital layout.
- Ability to remain ‘on the go’! This role can be physically demanding and you will be constantly moving around the hospital.
- Ability to volunteer independently.
Shift Timings
Approximate shift times/days available:
- 0800 to 1100 - Wednesdays, Thursdays and Fridays
- 1100 to 1400 - Monday, Wednesday, Thursday and Friday
- 1400 to 1700 - Tuesday, Wednesday, Thursday and Friday
We are happy to be flexible with start and finish times where possible. If you have any questions, please get in touch. We look forward to hearing from you 😊
