Friends of DCH - Trolley Volunteer
Working in pairs, our volunteers take a refreshments trolley around the hospital wards, providing a valued service to both patients and staff. The trolley visit is often a highlight of the day, and for some patients it can provide an important opportunity for social interaction beyond their routine contact with healthcare professionals.
Role
- Work alongside another volunteer
- Engage positively with patients, visitors and staff
- Sell a range of items including cold drinks, crisps, confectionery, puzzle books and essential toiletries
- Handle cash and card payments accurately in accordance with procedures (full training provided)
Skills / Qualities required for this role
- A friendly, approachable and compassionate manner.
- Good communication and interpersonal skills.
- Confidence in speaking with a wide range of people, including patients, visitors and staff.
- Enjoyment of working as part of a team.
- Reliability and punctuality.
- Basic numeracy skills for handling payments and transactions.
- Ability to follow procedures and maintain appropriate standards of confidentiality.
- A willingness to learn and undertake training.
- Physically able to push a trolley around hospital wards and remain active throughout the volunteering session.
- Sensitive and respectful when interacting with patients who may be unwell or vulnerable.
- Positive attitude and a commitment to providing excellent customer service.
Shift Timings
The trolley service operates Monday to Saturday, approximately 10:00am to 12:30pm. Volunteers are asked to arrive around 9:45am to help prepare and stock the trolley before the round begins. At the end of the session, volunteers assist with restocking the trolley and completing any required administrative tasks.
For further information, please contact us at dch.friends.ofdch@nhs.net
