Pantry Assistants (Client Facing)
Pantry Assistants (Client Facing) play a vital role in creating a positive and supportive experience for clients accessing our food pantry, including guiding them through how our pantry works. They help ensure each interaction is welcoming, respectful, and centred on dignity.
In this role, volunteers assist clients as they select items and move through the pantry, explain how the service works, and support clients through checkout in a calm and clear way.
Pantry Assistants help keep the checkout area organised and flowing smoothly, working closely with other volunteers and staff to ensure clients feel supported rather than rushed.
Volunteers in this role are friendly, patient, and comfortable engaging with people from diverse backgrounds. They understand the importance of confidentiality, respectful communication, and creating a checkout experience that feels welcoming, fair, and empowering.
