Lancashire and South Cumbria NHS Foundation Trust

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. Volunteering is usually a longer term commitment (for example 9 – 12 months) and on consistent days and times, e.g. Tuesday from 9am to 1pm

The aim of this role is to provide support to colleagues involved with the delivery of services and other essential activities, as well as providing valuable experience for volunteers. This volunteer placement is based at Ashton Health Centre in Preston and support is required on Wednesdays. Duties may include the following

• Greet visitors in a polite and friendly manner and signpost to correct service.
• Respond to enquiries in a polite manner and ensuring an appropriate response is initiated.
• Interact with visitors who are waiting for their appointments.
• Support staff in dealing with administration requests
• Photocopy leaflets for distribution
• Taking and delivering messages if required
• Collation of information packs for patients and carers, and arranging for them to be sent to out.
• Support with completion of Friends and Family (FFT) Tests or other Patient Experience tools.
• Support with opening and closing up of the clinic alongside the Clinical Staff.

A Standard DBS is required for this role. There is no charge to a volunteer for a DBS application.

Essential requirements for this role are:

• Good communication skills
• Able to utilise digital skills, including electronic communications and MS Office software programmes (e.g. Word)
• Ability to follow instructions
• Willingness to help and support patients, their families & carers, and colleagues.
• Demonstrates empathy and compassion
• Calm manner
• Comfortable working in a fast moving environment
• Comply with all Trust Policies and Procedures in relation to information governance and confidentially

To apply please click the link below

Apply Here