Lancashire and South Cumbria NHS Foundation Trust

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. Volunteering is a long term commitment (for example 9 – 12 months), and to bring continuity and stability for patients and staff, we ask volunteer to support by doing the same periods each week, which are discussed and agreed by the volunteer and volunteer supervisor.

This volunteer role is to support Community Mental Health Teams in Lancaster, Barrow & Kendal with completion of Friends & Family Test (FFT) feedback. This feedback is important to the Trust as it helps us plan how we deliver our services by replicating what works well and improving what isn’t. The volunteer will support with sending out FFT cards to services users, assisting with collating the responses and inputting these onto the database. The volunteer will also be involved in gathering real time feedback by phoning a list of named people (who have given consent for a volunteer to contact them) and asking them the FFT survey questions listed on the form, documenting their responses and then inputting their feedback onto the database or directly inputting the feedback during the phone call. 

A Standard Disclosure & Barring Service (DBS) check is required for this role. There is no cost to a volunteer for a DBS check. You must be over 18 years old to apply for this role. 

Essential requirements for this role are:

• Good communication skills
• Clear handwriting
• Proficient IT skills
• Ability to follow instructions
• Willingness to help and support staff and patients 
• Demonstrates empathy and compassion
• Calm manner
• Comfortable working in a fast moving environment
• Comply with all Trust Policies and Procedures in relation to information governance and confidentially

We have opportunities available at De Vitre House in Lancaster, Kirsktone House in Kendal and Dane Garth in Barrow.

Our ability to provide a comprehensive and individually targeted programme of activities and non-clinical support for our in-patients can be enhanced by volunteers. This is evidenced through self-governance evaluations and client feedback. Volunteers can assist the Occupational Therapy Team in providing therapeutic activities to in-patients under supervision.

• To provide specific support to in-patient clients to improve and/or learn DIY skills, (these could be painting and wallpapering, general DIY, furniture upcycling or basic joinery depending on the skills of the individual volunteer). This would be on the male ward at The Orchard, Lancaster.
• All on ward activities will be pre-arranged and monitored by staff in line with client need on a daily or weekly basis. All activities will be supervised by a member of ward staff.
• Volunteers to attend unit at pre-arranged times and report to reception where an appointed supervisory member of the OT/activity team will meet them.
• All activities to be risk assessed by appropriate ward staff.

An Enhanced DBS with Adult Barring is required for this role. There is no charge to a volunteer for a DBS application.

Essential requirements for this role are:

• To follow instructions of OT staff as to activity to be facilitated and any relevant client information.
• Chat to people in groups or individually.
• Build relationships with clients, giving them confidence to make friends and join in.
• Encourage and help clients to take part in activities.
• Ensure service users are engaging with the activity safely, and alert supervising staff to any issues.
• Help staff to set up and clear down the room. Prepare equipment and materials in advance of the activity taking place.
• Feedback any relevant and appropriate information to staff at the end of the session or beforehand if necessary.
• Develop potential new activity ideas alongside staff members and service users.
• Having some degree of expertise in a relevant trade or DIY/upcycling furniture is essential.
• Good people skills are required as a lot of direct interaction will take place with the service users.
• Be able to manage individuals or small groups of people undertaking an activity.
• Be enthusiastic about your chosen activity
• Be friendly and approachable – able to build a rapport with service users.

For this role applicants must be over the age of 18

To apply please click the link below

Apply here

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. Volunteering is usually a longer term commitment (for example 9 – 12 months) and on consistent days and times, e.g. Tuesday from 9am to 1pm

The aim of this role is to provide support to colleagues involved with the delivery of services and other essential activities, as well as providing valuable experience for volunteers. This volunteer placement is based at Ashton Health Centre in Preston and support is required on Wednesdays. Duties may include the following

• Greet visitors in a polite and friendly manner and signpost to correct service.
• Respond to enquiries in a polite manner and ensuring an appropriate response is initiated.
• Interact with visitors who are waiting for their appointments.
• Support staff in dealing with administration requests
• Photocopy leaflets for distribution
• Taking and delivering messages if required
• Collation of information packs for patients and carers, and arranging for them to be sent to out.
• Support with completion of Friends and Family (FFT) Tests or other Patient Experience tools.
• Support with opening and closing up of the clinic alongside the Clinical Staff.

A Standard DBS is required for this role. There is no charge to a volunteer for a DBS application.

Essential requirements for this role are:

• Good communication skills
• Able to utilise digital skills, including electronic communications and MS Office software programmes (e.g. Word)
• Ability to follow instructions
• Willingness to help and support patients, their families & carers, and colleagues.
• Demonstrates empathy and compassion
• Calm manner
• Comfortable working in a fast moving environment
• Comply with all Trust Policies and Procedures in relation to information governance and confidentially

To apply please click the link below

Apply Here

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. We currently have a volunteer role available supporting the Experience and Engagement Team particularly, the  Personalised Care Manager. You must be 18 years and over to apply for this role.

Please be aware we can only accept applications from people within the local area with appropriate right to work in the UK.

Main duties of the job

Volunteering on award involves a long term commitment (for example 9 – 12 months), and to bring continuity and stability for patients and staff, we ask volunteer to support by doing the same periods each week, which are discussed and agreed by the volunteer and volunteer supervisor.

The Experience and Engagement Team Volunteer will support the delivery of personalised care, patient experience, and engagement activities across Lancashire & South Cumbria NHS Foundation Trust. The role will provide valuable administrative and practical support to help ensure service users, carers, families, and communities have opportunities to influence and improve services. The volunteer will contribute to engagement initiatives, help maintain accurate records, support communications, and assist with the organisation of meetings, events, and feedback activities.

Working for your organisation

Volunteer duties may include

• Attend events, for example Art exhibitions, seminars 
• Help organise engagement events, focus groups, and workshops.
• Respond to enquiries in a polite manner and ensuring an appropriate response is initiated.
• Support staff in dealing with administration requests
• Photocopy leaflets for distribution
• Creation of word documents, PowerPoints and other media that support team function
• Taking and delivering messages if required
• Collation of information packs for colleagues, patients and carers, and arranging for them to be sent to out.
• Help to maintain stocks of items such as leaflets, booklets and posters, including supporting to process deliveries.
• Support, when available, with events and delivery of information to staff
• Supporting with social media, such as taking team photographs and uploading to social media platforms
• Have a good understanding of personalised care and have a genuine interest in this topic.
• To share appropriate elements of lived experience to support patients and staff.  
• Support with delivery of information to clinical staff from a lived experience standpoint.
• Speak with service users, carers, family and Staff /members of the public about events and services
• Help prepare reports, newsletters, presentations, and communication materials.
• Help promote opportunities for service users and carers to participate in improvement work

For this role applicants must be over the age of 18

An Standard DBS is required for this role and there is no charge to a volunteer for a DBS application.

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. Volunteering is a long term commitment (for example 9 – 12 months), and to bring continuity and stability for patients and staff, we ask volunteer to support by doing the same periods each week, which are discussed and agreed by the volunteer and volunteer supervisor. Volunteers must be over 18 to apply for this role.

This volunteer role is to support Community Mental Health Teams in Blackburn and Nelson with completion of Friends & Family Test (FFT) feedback. This feedback is important to the Trust as it helps us plan how we deliver our services by replicating what works well and improving what isn’t. The volunteer will primarily be involved in gathering real time feedback by phoning a list of named people (who have given consent for a volunteer to contact them) and asking them the FFT survey questions listed on the form, documenting their responses and then inputting their feedback onto the database or directly inputting the feedback during the phone call. Volunteers may also be asked to input feedback from completed cards onto the database, and volunteers will be trained to do this.

A Standard Disclosure & Barring Service (DBS) check is required for this role. There is no cost to a volunteer for a DBS check. You must be over 18 years old to apply for this role. 

Essential requirements for this role are:

• Good communication skills
• Clear handwriting
• Proficient IT skills
• Ability to follow instructions
• Willingness to help and support staff and patients 
• Demonstrates empathy and compassion
• Calm manner
• Comfortable working in a fast moving environment
• Comply with all Trust Policies and Procedures in relation to information governance and confidentially

We currently have roles available at Daisyfield Mill in Blackburn and Pendle House in Nelson.