Lancashire and South Cumbria NHS Foundation Trust

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. Volunteering is a long term commitment (for example 9 – 12 months), and to bring continuity and stability for patients and staff, we ask volunteer to support by doing the same periods each week, which are discussed and agreed by the volunteer and volunteer supervisor.

This volunteer role is to support the Initial Response Service at The Harbour with completion of Friends & Family Test (FFT) feedback. This feedback is important to the Trust as it helps us plan how we deliver our services by replicating what works well and improving what isn’t. The volunteer will support with sending out FFT cards to services users, assisting with collating the responses and inputting these onto the database. The volunteer will also be involved in gathering real time feedback by phoning a list of named people (who have given consent for a volunteer to contact them) and asking them the FFT survey questions listed on the form, documenting their responses and then inputting their feedback onto the database or directly inputting the feedback during the phone call. 

A Standard Disclosure & Barring Service (DBS) check is required for this role. There is no cost to a volunteer for a DBS check. You must be over 18 years old to apply for this role. 

Essential requirements for this role are:

• Good communication skills
• Clear handwriting
• Proficient IT skills
• Ability to follow instructions
• Willingness to help and support staff and patients 
• Demonstrates empathy and compassion
• Calm manner
• Comfortable working in a fast moving environment
• Comply with all Trust Policies and Procedures in relation to information governance and confidentially