Membership Services Volunteer


Membership Services Volunteer



Multiple Locations


Membership Services

Date of Revision

August 2021

Time Commitment

2 hours per week, 6-month commitment
Scheduled times vary

Staff Partners

Membership Supervisor, Membership Managers, Membership Staff, Volunteer Coordinator





The Membership Services Greeter will be located at the scanning station at the Membership

desk and will help welcome patrons and families to YMCA Calgary facilities. Membership Services Volunteers will provide answers to general questions in support of Membership Services.


Age requirement: 18+



  • Maintain a safe environment by following policies and procedures
  • Ensure Members are scanning their membership cards upon entry and redirecting to
    Member Staff when needed
  • Build relationships with the participants, their families and YMCA staff and volunteers
  • Ensure safety, communication and a sense of belonging are high priorities
  • Work collaboratively with other staff and volunteers
  • Communicate with Membership Supervisor or Duty Manager regarding any situations
    during your shift



  • Gain valuable practical experience in a leadership position
  • Complimentary YMCA Calgary membership (upon completion of the probationary
    period and all required trainings) 
  • Continuing training and educations opportunities throughout the year (if applicable)  
  • Enhance technical skill set
  • Join a team of enthusiastic and interesting people who share a passion for leading
    positive programs to build happy and healthy communities



1. YBeginnings Orientation

2. Health & Safety and Child Protection Training

3. Position-specific Orientation and Training

a. Processes & Tools

b. Expectations

4. Ongoing training & support



At YMCA Calgary we ensure our volunteers are a fit based on their strengths, interests,
and future goals. The successful candidate will have the following: 

  1. Friendly and welcoming
  2. Ability to work in a standing position
  3. Previous experience in Customer Service is an asset
  4. Good communication abilities



  1. Evidence of a clear Police Information Check and Vulnerable Sector Search 
  2. Three references – one can be personal reference
  3. Able to attend and complete required YMCA trainings which may be at various
    YMCA locations or online
  4. Available evenings and/or weekends if required