Anyone can join our Volunteer Team, come help us improve our patient experience at the Mercy Hospital for Women!
Mercy Hospital for Women (MHW) is a major public hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to provide complex care for obstetric, neonatal and gynaecological needs. We are located in Heidelberg next to the train station and share a building with the Austin Hospital. Our values of compassion, hospitality, respect, innovation, stewardship and teamwork guide us in all that we do.
Our Volunteers fulfill a wide range of roles including; Concierge and wayfinding assistance, administration assistance and as Patient Wellbeing Ambassadors on our wards and waiting rooms.
Benefits of Volunteering
- Build rewarding connections with like-minded people
- Make a positive difference to someone else’s day
- Share your passion, skills and experience with us
- Build confidence and new skills
- Help contribute to our Mercy Health community
We provide a comprehensive onboarding, orientation and training process for our Volunteers.
Please note we require all our volunteers to have a number of current vaccinations or serology evidence of immunity. Please feel free to discuss these requirements with our Volunteer Coordinator upon application.
I would like to volunteer
What Can Volunteers Do
Concierge / Wayfinding assistance
Be the friendly face that welcomes and assists patients entering the Mercy Hospital for Women.
You will provide our patients, visitors and service users with assistance to find their way to their appointments, where various clinics and education sessions are located and our public facilities.
Our Concierge's are located in the main reception area on Level 1 and at the lift entrance on Level 3 where they also assist patients to use our Q-Flow appointment check in system.
With the Austin Hospital Emergency Department upgrade now underway this role is really helpful to assist people with all the changes to access and clinics across the Mercy and Austin hospital complex.
Our Concierge shifts are 3 hours and either morning from 9am to 12pm or afternoon from 1pm-4pm Monday to Friday. We request volunteers commit to 1 shift per week.
Administration Assistance
Our Administration Assistance volunteers help across many of our departments and provide support to our receptionists and Ward Clarks.
Tasks may include: compiling patient information packs, data entry, collating, mail outs, scanning, etc.
Maternity Ward Patient Wellbeing Ambassador
Our antenatal and postnatal ward patients vary from new patients who stay for a short period post birth, patients who require longer stays post birth and patients who require hospital admission while pregnant (antenatal).
Our Patient Wellbeing Ambassadors assist our patients staying on the ward by being a friendly face they can socialise with, do simple tasks for them such as getting cups of tea, iced water, craft kits or assist them with their information packs they have been provided and assist with keeping our patient resources in the public areas stocked and tidy.
*Please note only the Monday and Friday morning shifts between 9am to 12pm is available. Experience with babies and young children either lived or work based is required.
Coming Up!
We are currently rebuilding our volunteer programs and workforce post pandemic.
There are many new and exciting volunteer opportunities that will be developed over the coming 12 months so keep an eye out and check back in regularly to see new opportunities!
