ILS Front Desk Volunteer
ILS Front Desk Volunteer Role Description
About Us
The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, health care, immigration legal matters, family reunification, and general community support to thousands of immigrants each year.
Immigration Legal Services (ILS) was founded in 1994 to provide low-cost legal counseling and representation in humanitarian and family-based immigration matters. As one of the largest non-profit immigration legal services providers in the state, we serve individuals from over 150 different countries who reside in Maryland or have immigration cases in Maryland. We assist clients and their family members seeking to obtain, extend, or retain lawful immigration status or citizenship in the United States.
About the Position
The ILS Front Desk Volunteer will welcome clients and support essential administrative tasks.
What You Will Do
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Answer and return phone calls and voicemails
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Update voicemail tracker according to call outcomes
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Scan and process arriving mail
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Notify clients of arriving notices
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Provide high-quality customer service to clients
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Maintain confidentiality at all times
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Other tasks as assigned
Qualifications
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18 years of age or older
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Can volunteer for a minimum of one 4-hour shift/week
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Able to volunteer for at least 12 weeks
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Fluent in English and Spanish
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Comfortable talking on the phone for majority of time volunteering
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Strong customer service skills
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Proficient in Microsoft Office Suite
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Demonstrates patience and compassion
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Committed to diverse work environment
Location and Schedule
This is an in-person volunteer position at the Esperanza Center. The Esperanza Center is located at 430 S Broadway, Baltimore, MD 21231. The ILS Front Desk Volunteer will come in for 4 hours once a week during Immigration Legal Services business hours. Immigration Legal Services is open 9am-4pm, Monday-Friday. Exact schedules can be negotiated in coordination with ILS staff.
**Please note that the first step in the process of becoming an ILS Front Desk Volunteer is to attend a Volunteer Information Session, which can be scheduled through the volunteer application**
Any Questions?
Please contact the Volunteer Coordinator at VEsperanzaCenter@cc-md.org.
