Client Services Administrative Volunteer - Building Hope Dundalk Support Center
Client Services Administrative Volunteer - Dundalk
About Us
The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, health care, immigration legal matters, family reunification, and general community support to thousands of immigrants each year.
Client Services is often the first place clients visit at the Esperanza Center. Our program handles over 5,000 inquiries annually to help immigrants navigate their way through agencies dealing with social services, housing, employment training, and assistance with adapting to U.S. culture. Our bilingual staff provides information and referrals including translations, assistance with forms, community advocacy and general orientation, notarizations, public health education, and more.
Description
The Client Services Administrative Volunteer will welcome clients and support essential administrative tasks. This volunteer position provides valuable experience in customer service.
Tasks
- Greet clients
- Check voicemail messages
- Answer and return phone calls
- Organize documents
- Sort donations
- Support client intake as needed
- Other tasks as assigned
Qualifications
- 18 years of age or older
- Fluent in English and Spanish
- Able to volunteer for at least 12 weeks, 3-6 hours/week
- Comfortable talking on the phone
- Familiar with Microsoft Outlook
- Strong attention to detail
- Background check required
Physical Demands
- Able to remain in a stationary position for majority of volunteer time
- Able to communicate information and ideas so others will understand. Must be able to exchange accurate information with staff and clients
- Able to observe details at close range (within a few feet of the observer)
- Very frequently operates a computer and desk phone
- Sometimes positions self to maintain files in file cabinets
- Sometimes moves about the inside of the office to direct clients, or access office supplies, file cabinets, office machinery, etc.
- Sometimes lifts up to 20lbs
- May require bending, stooping, or otherwise accessing donations or items at various heights
Location and Schedule
This is an in-person volunteer position with Client Services at Building Hope Dundalk Support Center. Building Hope is located at 4 N Dundalk Ave, Dundalk, MD 21222. Volunteers will be asked to commit to volunteering for a minimum of 12 weeks. This volunteer opportunity is offered Monday-Thursday, 8:30am-4pm, and volunteers come in for a 4 hour time slot at least once per week. Specific volunteer slots are flexible and may be negotiated.
Any questions? Please contact VEsperanzaCenter@cc-md.org or call 667-600-2900 and choose option 6 for the Volunteer Coordinator.
**Please note that the first step in the process of becoming a Client Services Administrative Volunteer is to attend a Volunteer Information Session, which can be scheduled through the volunteer application**
Any questions? Please contact VEsperanzaCenter@cc-md.org or call 667-600-2900 and choose option 6 for the Volunteer Coordinator.
