ILS Waitlist Audit Volunteer

 

ILS Waitlist Audit Volunteer Role Description

About Us

The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, health care, immigration legal matters, family reunification, and general community support to thousands of immigrants each year.

Immigration Legal Services (ILS) was founded in 1994 to provide low-cost legal counseling and representation in humanitarian and family-based immigration matters. As one of the largest non-profit immigration legal services providers in the state, we serve individuals from over 150 different countries who reside in Maryland or have immigration cases in Maryland. We assist clients and their family members seeking to obtain, extend, or retain lawful immigration status or citizenship in the United States. 

Description

The ILS Waitlist Audit Volunteer will assist in updating ILS’ waitlist and ensuring strong record keeping of client communications. 

Tasks

  • Call clients on ILS Waitlist to ask if the client still needs services 
  • Update waitlist according to call outcomes 
  • Provide high-quality customer service to clients 
  • Maintain confidentiality at all times 
  • Other tasks as assigned 

 

Requirements

  • 18 years of age or older
  • Able to volunteer for 4 hours/week
  • Able to volunteer for at least 3 months
  • Fluent in English and Spanish
  • Strong customer service skills
  • Comfortable talking on the phone for majority of time volunteering
  • Proficient in Microsoft Office Suite
  • Demonstrates patience and compassion
  • Committed to diverse work environment
  • Background check required

Physical Demands

  • Able to remain in stationary position for majority of volunteer time
  • Able to communicate information and ideas so others will understand. Must be able to exchange accurate information with staff and clients 
  • Constantly operates office productivity machinery such as a computer, desk phone, scanner, copy machine, and computer printer. 
  • Sometimes positions self to maintain files in file cabinets 
  • Sometimes moves about the inside of the office to access office machinery, office supplies, file cabinets, etc. 

 

Schedule

This is an in-person volunteer position at the Esperanza Center. The Esperanza Center is located at 430 S Broadway, Baltimore, MD 21231. The Waitlist Audit Volunteer will come in for 2 hours twice a week or for 4 hours once a week. Immigration Legal Services is open 8:30am-4pm Monday-Friday. Exact schedules can be negotiated. 

 **Please note that the first step in the process of becoming an ILS Waitlist Audit Volunteer is to attend a Volunteer Information Session, which can be scheduled through the volunteer application**

Any Questions?

Please contact the Volunteer Coordinator at VEsperanzaCenter@cc-md.org.