Health Services Administrative Volunteer

**Please note that this volunteer opportunity is currently filled. However, please feel free to indicate your interest in this opportunity so we can reach out when it becomes available**

 

Health Services Administrative Volunteer 

About Us 

The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, health care, immigration legal matters, family reunification, and general community support to thousands of immigrants each year. 

 

Esperanza Center Health Services (ECHS) provides free medical and dental services to uninsured immigrants in the metropolitan Baltimore region who do not qualify for government-sponsored health insurance. The clinic offers no-cost quality primary and preventive care for adults and children. Services are provided by dedicated volunteers and staff, in partnership with Johns Hopkins Medical Institute. These services range from adult and pediatric primary care, adult dental care, on-site laboratory services, and specialized clinics.   

 

Description 

The Health Services Administrative Volunteer will welcome patients, facilitate communication, and support Health Services operations. This volunteer position provides valuable experience in customer service in a medical setting. EPIC training may be provided. 

 

Tasks 

  • Answer and return phone calls, check voicemails, and provide information to callers 

  • Schedule patient appointments 

  • Contact patients to remind them of their appointments 

  • Respond to patient questions, concerns, and requests in a professional manner 

  • Greet patients as they arrive 

  • Help patients check-in for their appointments as needed 

  • Direct patients to where they need to go as needed 

  • Maintain patient confidentiality at all times 

  • Other tasks as assigned 

 

Qualifications 

  • 18 years of age or older 
  • Able to volunteer for at least 6 months for 12 hours/week 
  • Proficient in English and Spanish
  • Strong customer service skills
  • Comfortable talking on the phone
  • Committed to diverse work environment
  • Familiarity with Epic Systems strongly desired
  • Background check required

 

Physical Demands

  • Able to remain in stationary position for majority of volunteer time 
  • Able to communicate information and ideas so others will understand. Must be able to exchange accurate information with staff and clients  
  • Able to observe details at close range (within a few feet of observer)
  • Frequently operates office productivity machinery such as a computer, desk phone, air phone, scanner, copy machine, and computer printer.   
  • Sometimes positions self to maintain files  
  • Sometimes moves about the inside of the office to access office machinery, office supplies, file cabinets, etc. 

 

Location and Schedule 

This is an in-person volunteer position with Esperanza Center Health Services at 430 S Broadway, Baltimore, MD 21231. Volunteers will be asked to commit to volunteering for at least 6 months for at least 12 hours/week during Health Services business hours (Monday-Thursday, 9am-6pm). Exact schedule will need to be determined in coordination with Health Services Manager. 

 

**Please note that the first step in the process of becoming a Health Services Administrative Volunteer is to attend a Volunteer Information Session, which can be scheduled through the volunteer application**

 

Any Questions? 

Please contact the Volunteer Coordinator at VEsperanzaCenter@cc-md.org.