Client Engagement Volunteer (16 years old+)
Client Engagement Volunteer (CEV)
Be the first friendly face our clients see when they enter the building! The Client Engagement Volunteer (CEV) supports clients entering our facility and serves as a greeter at our front desk during open adoption hours. This is a client-focused position ideal for enthusiastic, outgoing, detail-oriented individuals who enjoy helping people and creating a welcoming environment.
Objective
Assist visitors at the Wisconsin Humane Society and manage tasks at the front desk to ensure clients have a positive and supportive experience.
Duties
- Welcome all clients who enter the building.
- Sign clients into our Waitwhile adoption waitlist to meet with counselors.
- Provide traffic control and direct clients to appropriate areas of the shelter.
- Answer client questions and provide support as needed.
- Accept donations and provide donation receipts as needed.
- Assist clients in using laptops/computers to complete online adoption profiles.
- Understand how to read door profiles for available animals. Communicate with our Arrivals area and escort clients as needed. Support retail transactions in Animal Antics as needed. Serve as a “runner” for the staff as needed, including making copies and posting door profiles in adoption areas. Help maintain the shelter’s appearance through light cleaning and sanitizing of common areas and surfaces.
Skills Needed
Volunteers must understand and be onboard with our client centered philosophy and approach; this includes approaching clients and situations without judgement. Volunteers must be committed to providing a welcoming environment for all visitors and be capable of reading people and appropriately responding to both verbal and non-verbal communication to ensure a comfortable client experience for all. Volunteers must be enthusiastic, outgoing and detailed-oriented. Volunteers must have the ability to follow directions, read, write and effectively communicate with staff, volunteers and clients. The physical demands for this job include the following: standing, walking, writing, lifting, grasping, talking and hearing. It is also imperative that volunteers are computers savvy, as they will be using Waitwhile to sign in clients to meet with counselors, will assist clients in using the software to complete online adoption profiles and utilize our retail system.
Open Shifts
- Tuesdays 1pm-3pm, 3pm-5pm
- Fridays 11am-1pm
- Saturdays 10am-12pm
Required Training
- Meet & Greet with Volunteer Coordinator
- One-on-One Training with staff or a veteran CEV
- People-Centered Philosophy – Online Training
- Client Services Handbook – Online Training
- WHS Language Guide – Online Training
- Ozaukee Volunteer Handbook & Waivers – Online Training
Commitment/Age Requirement
- Must be 16 years old or older
- Must commit to a weekly shift for at least 3 months
