Animal Care & Shelter Support

What to expect

Are you passionate about animals and dedicated to their welfare? Are you looking for a rewarding volunteer role where you can make a difference and support the RSPCA in achieving its goals? If so, we have an exciting opportunity for you to join our Supporter Experience (Fundraising) team and provide vital help to animals in need. Supporter Experience volunteers enjoy a variety of tasks, and the choice is yours; from administration and customer service to community fundraising and events. There is something for everyone!

What are the benefits?

🏥 Use your valuable skills and experience to support the RSPCA and give back to

🧑‍ Gain valuable skills and experience in administration while further developing your customer service abilities 📚 Gain experience the daytoday operations of a busy Fundraising team-to-day operations of a busy Fundraising team

🤝 Be part of a supportive team of enthusiastic, hardworking individuals who will help you grow and learn

🐾 Office Foster Cat

What are the tasks?

☎️ Answering phone calls and responding to supporter enquiries ⌨️ Completing a variety of data entry tasks 📝 Update and cleanse supporter details on the CRM database

💌 Help with the fulfillment of fundraising packs

🙋 Assist with planning and administration for key fundraising events and campaigns

🎪 Assist with RSPCA QLD’s presence at events, engaging with supporters and assisting in event set up and pack down

💰 Arrange collection of donation boxes

What skills and characteristics do I need?

💕 Passionate about the RSPCA and animal welfare

🗣️ Excellent communication and customer service skills

🏅 Professionalism, confidentiality

😊 A confident, friendly and positive nature, making people feel welcome

🤍 Willingness to support people through delicate and sometimes challenging situations

✅ Reliable, with the ability to work independently, take initiative and multitask

💻 High-level computer skills, including experience with Excel and data entry

🐾 Willingness to learn

🔞 Be over 18 years of age

✅ For tasks that require driving an RSPCA vehicle, applicants must hold a current manual driver's license, have sound driving ability, be confident in heavy traffic and all-weather conditions, and be physically fit (able to lift 10kg).

When can I volunteer?

We have the following available shifts on the roster to choose from;

📅Mondays (weekly) : 10am – 2pm, 1pm – 4pm

📅Tuesdays (weekly) : 1pm – 4pm

📅Thursdays (fortnightly) : 1pm – 4pm

⏳ We request a minimum commitment of 1 x shift per week for a minimum of 3 months. The only exception is Thursdays where we require a fortnightly commitment.

Full orientation and training is provided.

PLEASE NOTE: It is a requirement that before handling animals at the RSPCA you have an up to date Tetanus vaccination.